Installation/Settings Problems

Problem with the Wired LAN Connection

The Remote UI is not displayed.

Is <Remote UI> set to <On>?
Disabling the Remote UI

Check whether the LAN cable is connected properly and the IP address is set correctly, and then start the Remote UI again.
Connecting to a Wired LAN

Are you using a proxy server? If you are using a proxy server, open the Proxy Settings dialog box of the Web browser, and add the IP address of the machine to the Exceptions section (Do not use proxy server for addresses beginning with:).

Is the computer communication restricted by firewalls? Use the operation panel to set <Address Filter> to <Off>.
Restricting Communication by Using Firewalls
Address Filter

The LNK indicator is Off. Back Side

Use a straight-through Ethernet cable for the wired LAN connection.

Check that the hub or router is turned ON.

Do not connect the cable to the UP-LINK (cascade) port of the hub.

Change the LAN cable.

A connection to a network cannot be established.

Is <Network> under <Interface Selection> set to <On>?
Interface Selection

The IP address may not be set correctly. Set the IP address again.
Setting IP Addresses

If you are using an IPv4 address, specify the fixed IP address.
Setting an IPv4 Address

You are unsure of the set IP address.

Check by using Network Status Print.
Network Status Print

Problem with the USB Connection

The machine cannot communicate.

Is <USB> under <Interface Selection> set to <On>?
Interface Selection

Change the USB cable. Replace the USB cable with a shorter one if it is long.

When you are using a USB hub, directly connect the machine and the computer by using the USB cable.

Problem via the Print Server

The print server to connect is not found.

Are the print server and the computer connected correctly?

Is the print server active?

Are you authorized to connect to the print server? If you have any questions, contact your server administrator.

Is [Network discovery] turned ON? (Windows Vista/7/8/Server 2008/Server 2012)
Enabling [Network discovery]

Shared printer cannot be connected.

Are the printers connected to the print server displayed on the network configuration page? If the printers are not displayed, contact your network or server administrator.
Displaying Shared Printers in the Print Server

Machine Problem

No menus are displayed.

Is the machine offline? The Utility menu and Job menu are available in online mode.
[Online] key

The operation panel keys do not work.

Is the [Job] indicator lit? In this case, print data remains in memory. If the remaining data is not printed even after a while, select <Form Feed> in the Reset menu.
Form Feed

If <Key locked.> appears on the display, the key lock function is active. Contact the administrator of the machine or disable the key lock function from the Remote UI.
Restricting Operation Panel Functions

If you cannot perform any operation, hold down the power switch for 5 seconds or more to turn OFF the power. When turning ON the power, wait for 10 seconds or more after the [Main Power] indicator is turned OFF, and then press the power switch.

No SD card can be used.

Is <SD Card> set to <Off>? Select <On>.
SD Card

Is the SD card write-protected?

Shut down the machine, and check whether the SD card is write-protected. If the card is write-protected, unlock the card, and again install it on the machine.
Installing an SD Card