General
This section describes general error messages, not related to a specific function.
Load paper.
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Cause 1
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Printing cannot be performed because the paper has run out.
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Remedy
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Load paper. (See "Loading Paper into a Paper Drawer.")
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Cause 2
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The paper drawer is not correctly inserted into the machine.
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Remedy
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Insert the paper drawer in all the way. (See "Loading Paper into a Paper Drawer.")
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The most proper size A4 is not available.
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Cause 1
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The optimal paper size selected with automatic paper selection is not loaded.
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Remedy
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Load paper of the displayed size.
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Cause 2
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[Paper Drawer Auto Selection On/Off] is set to 'Off'.
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Remedy 1
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Manually specify the paper drawer.
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Remedy 2
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Set [Paper Drawer Auto Selection On/Off] to 'On' for the paper drawer in which the displayed paper size is loaded. (See "Enabling Paper Drawer Auto Selection.")
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Cause 3
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A paper type not supported by automatic paper selection is loaded.
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Remedy 1
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Manually specify the paper drawer.
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Remedy 2
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Set [Consider Paper Type] in [Paper Drawer Auto Selection On/Off] to 'Off' when copying. (See "Enabling Paper Drawer Auto Selection.")
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This paper size/type cannot be used with features that require the duplex unit.
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Cause
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[Print Priority] is set in [Switch Feed Method] in [Function Settings] (Settings/Registration). Since this function uses the duplexing unit, paper sizes and types that cannot be used with two-sided printing, such as Heavy 4, cannot be fed.
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Remedy
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Cancel the job. Execute the job again after setting [Speed Priority] in [Switch Feed Method]. (See "Matching the Print Side for 1-Sided and 2-Sided Printing.")
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Set the paper guide indicated by arrows again, or check Paper Size Group for Auto Recognition in Drawer under Settings/Registration.
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Cause 1
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The position of the paper drawer guides is incorrect for the loaded paper size.
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Remedy
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Adjust the position of the paper drawer guides in accordance with the loaded paper size.
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Cause 2
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The actual size of the loaded paper does not match the paper size specified in [Paper Size Group for Auto Recog. in Drawer] in [Preferences] (Settings/Registration).
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Remedy
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Re-configure [Paper Size Group for Auto Recog. in Drawer] in accordance with the actual size of the loaded paper. (See "Setting the Paper Size Group for Auto Recognition in the Paper Source.")
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Return the originals to their correct order, then press the [Start] key.
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Cause
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Scanning stopped because an unspecified problem occurred in the feeder.
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Remedy
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Return the originals to their correct order, place them in the original loading area of the feeder again, and press
 (Start). |
Return the originals to their correct order, then press the [Start] key. (The data size of the scanned original exceeded the limit. Settings will be automatically corrected and the originals will be scanned again.)
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Cause
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Scanning was cancelled because the data size of the scanned originals exceeded the maximum size that the machine can handle.
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Remedy
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Scan the originals again from the first page. If you still cannot scan the originals, you may be able to resolve the problem by decreasing the setting for [Sharpness] or setting the original type to [Text].
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Scanning was canceled because the data size of the scanned original exceeded the limit. Scanning may be possible if sharpness is reduced, or Original Type is set to Text.
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Cause
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Scanning was cancelled because the data size of the scanned originals exceeded the maximum size that the machine can handle.
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Remedy
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You may be able to resolve the problem by decreasing the setting for [Sharpness] or setting the original type to [Text].
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Place the original on the platen glass.
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Cause
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A mode requiring an original to be placed on the platen glass is set. There is no original on the platen glass.
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Remedy
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Place the original on the platen glass.
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Remove the original from the platen glass.
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Cause
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An original remains on the platen glass.
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Remedy
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Remove the original remaining on the platen glass, and place the original again.
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Remove the original from the feeder.
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Cause
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There is an original loaded in the feeder and on the platen glass when a mode that cannot scan originals loaded in the feeder is set.
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Remedy
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Remove the original from the feeder.
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Original scanning area (thin glass strip) is dirty.
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Cause
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The original scanning area (thin glass strip) is dirty due to dust and grime.
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Remedy
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Clean the original scanning area of the feeder. (See "Originals Loaded in the Feeder and Prints Become Dirty (Manual Feeder Cleaning).")
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Replace toner cartridge. (Black)
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Cause 1
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Printing cannot be performed because the displayed colour of toner runs out.
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Remedy
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Replace the toner cartridge of the displayed colour. (See "Replacing the Toner Cartridge.")
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Cause 2
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Printing cannot be performed because the toner of the displayed colour has not been mixed thoroughly.
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Remedy
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Take out the toner cartridge of the displayed colour, shake it well, and then insert it again.
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Replace toner cartridge. (Black & White copying is possible.)
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Cause
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Colour copying is not possible because the displayed colour of toner is running low.
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Remedy
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Replace the toner cartridge of the displayed colour. (See "Replacing the Toner Cartridge.")
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Insert the toner cartridge. (Black)
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Cause
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The toner cartridge of the displayed colour is not inserted correctly.
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Remedy
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Insert the toner cartridge correctly. (See "Maintenance.")
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Check the remaining toner. Printing is possible while toner remains.
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Cause
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The remaining toner is running low.
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Remedy
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Press [Status Monitor/Cancel] → [Consumables] on the touch panel display → confirm which toner is running low in <Others>. Next, prepare the new toner cartridge. For instructions on viewing the remaining toner, see "Checking the Status of Consumables and Other Information".
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Black toner is low. Replacement not yet needed.
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Cause
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The displayed colour of toner is running low.
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Remedy
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Place an order for the toner cartridge of the displayed colour. Do not replace toner cartridges until the message <Replace toner cartridge.> appears. This message may not be displayed depending on your contract.
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A toner cartridge of the wrong color may have been inserted. If this toner cartridge is used, a malfunction may occur. Check the inserted toner cartridge.
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Cause
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The colour of one of the inserted toner cartridges may be incorrect.
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Remedy
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For instructions on resolving this problem, see "Replacing the Toner Cartridge."
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A toner cartridge with the wrong item number is inserted. If this toner cartridge is used, remaining toner information cannot be detected properly.
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Cause
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A toner cartridge with the wrong model number may be inserted, or the toner cartridge may have been damaged.
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Remedy
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For instructions on resolving this problem, see "Replacing the Toner Cartridge." For instructions on checking the model number of the toner cartridge, see "Consumables."
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Cannot recognize the drum unit.
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Cause
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The drum unit that was loaded may be damaged or not a genuine Canon product.
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Remedy
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Contact your local authorized Canon dealer.
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Adjusting gradation... Wait a moment.
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Cause
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The machine is performing automatic adjustment.
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Remedy
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Wait a few moments. When the adjustment is complete, printing will automatically resume.
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Preparing for color printing. Please wait.
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Cause
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The machine is performing an automatic adjustment.
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Remedy
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Please wait for a moment. Colour printing resumes automatically when the adjustment is finished.
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Performing multiple jobs...
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Cause
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Multiple jobs such as print jobs or scan jobs are being executed while performing the scan operation.
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Remedy
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Wait a few moments for the machine to resume the scan operation.
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Check that covers are closed.
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Cause
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The cover of an optional equipment is open.
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Remedy
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Check whether the cover of the inner finisher/staple finisher/booklet finisher is closed.
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Load staples into the stapler unit.
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Cause
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There are no staples in the staple cartridge of the stapler unit in the inner finisher/staple finisher/booklet finisher.
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Remedy
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Replace the staple cartridge of the inner finisher/staple finisher/booklet finisher. (See "Replacing the Staple Case (Inner Finisher-G1)" and "Replacing the Staple Case in the Stapler Unit (Staple Finisher-U1/Booklet Finisher-U1).")
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Eco (Staple-Free) cannot be used. (Call service rep.)
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Cause
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The Inner Finisher-G1 is damaged.
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Remedy
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Contact your local authorized Canon dealer.
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Remove the paper from the output tray.
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Cause
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Previous prints remain in the tray.
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Remedy
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Remove the paper that remains in the tray. Printing will start or resume automatically.
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Remove the paper from the booklet tray.
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Cause
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Previous prints remain in the tray.
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Remedy
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Remove the paper that remains in the booklet tray. Printing will start or resume automatically.
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Load staples into the saddle stitch unit.
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Cause
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There are no staples in the staple cartridge of the saddle stitcher unit in the Booklet Finisher-U1.
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Remedy
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Replace the staple cartridge of the Booklet Finisher-U1. (See "Replacing the Staple Cartridge in the Saddle Stitcher Unit (Booklet Finisher-U1).")
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The Dept. ID or PIN is incorrect.
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Cause
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The entered Department ID or PIN is incorrect.
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Remedy
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Contact the System Manager for the department to find out the Department ID/PIN.
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The hard disk needs to be replaced. (Call service rep.)
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Cause
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The hard disk is damaged or is not attached.
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Remedy
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Contact your local authorized Canon dealer.
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Waste toner container full.
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Cause
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The waste toner container is almost full.
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Remedy
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Prepare a new waste toner container.
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Check the waste toner container.
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Cause
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A problem occurred in the waste toner container.
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Remedy
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Check that there are no problems with the waste toner container.
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Replace the waste toner container.
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Cause
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Printing cannot be performed because the waste toner container is full.
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Remedy
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Replace the waste toner container. (See "Replacing the Waste Toner Container.")
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Waste toner is near full. Replacement not yet needed.
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Cause
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The waste toner container is almost full.
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Remedy
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Prepare a new waste toner container.
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Insert the waste toner container.
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Cause
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A waste toner container is not inserted into the machine.
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Remedy
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Insert a waste toner container.
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Set the fixing assembly.
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Cause
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The fixing assembly is not attached correctly.
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Remedy
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Attach the fixing assembly correctly. Contact your local authorized Canon dealer.
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Staples are jammed.
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Cause
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There is a staple jam in the stapler unit.
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Remedy
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Open the front cover of the finisher, and remove the jammed staples. (See"Clearing a Staple Jam in the Inner Finisher-G1 (Optional)" and "Clearing a Staple Jam in the Stapler Unit.")
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Load staples into the stapler unit.
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Cause
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There are no staples in the staple cartridge of the stapler unit in the finisher.
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Remedy
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Replace the staple cartridge of the finisher. (See "Replacing the Staple Case (Inner Finisher-G1)" and "Replacing the Staple Case in the Stapler Unit (Staple Finisher-U1/Booklet Finisher-U1).")
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