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Problem
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When attempting to forward a document from the memory, no destination was registered in the address book.
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Action
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Register a destination in the address book.
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Problem
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Sending faxes to multiple destinations is restricted.
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Action
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You need to disable the restriction. Contact your administrator for more information.
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Problem
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A group was specified as a destination after pressing the Hook key.
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Action
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Do not press the Hook key when specifying a group destination.
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Problem
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The toner cartridge may not be installed properly, or may be damaged.
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Action
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Reinstall the toner cartridge. If the message continues to appear after the several times of reinstallation, the toner cartridge may be damaged. Contact your local authorized Canon dealer or the Canon help line.
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Problem
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A paper jam occurred while the fixing unit was being cleaned.
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Action
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Clear the paper jam and reload paper.
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Problem
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The toner cover is not completely closed.
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Action
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Make sure that the toner cover is completely closed.
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Problem
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The machine is not connected to a computer when you try to export or import address book entries.
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Action
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Connect the machine to a computer.
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Problem
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The appropriate paper size is not specified.
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Action
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See the following to view the solution:
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Problem
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The toner cartridge is not inserted.
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Action
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Insert the toner cartridge.
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Problem
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A fax could not be sent or received due to insufficient memory.
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Action 1
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If there are jobs waiting to be sent or printed, send your document after the jobs are complete.
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Action 2
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Print, send, or delete jobs stored in memory.
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Action 3
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Divide large documents in two and try to send them again.
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Action 4
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Reduce the scanning resolution and send the document again.
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Problem
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This message automatically appears when you specify multiple destinations.
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Action
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If you do not want to display this message, you need to change the setting. Contact your administrator for details.
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Problem 1
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The current settings do not allow you to specify new destinations.
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Action
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To specify a new destination, you need to change the settings. Contact your administrator for details.
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Problem 2
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The current settings do not allow you to register new destinations or edit the destinations registered in the address book or one-touch keys.
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Action
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To register a new destination or change a registered destination, you need to change the settings. Contact your administrator for details.
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Problem 1
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There is no paper in the paper cassette.
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Action
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Load paper.
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Problem 2
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When printing a report or list, the appropriate paper size is not specified.
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Action
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When printing a report or list, set the paper size to <A4> or <LTR>, and then load paper of the corresponding size.
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Problem 3
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When receiving a fax, the appropriate paper size is not specified.
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Action
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Set the appropriate paper size and type to print a received fax.
The following paper sizes and types are available for printing a received fax.
Available paper size: A4, LTR
Available paper type: Plain, Plain L
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Problem
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No destination is registered in the one-touch key or coded dialing code that you pressed.
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Action
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Register a destination.
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Problem 1
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The recipient did not respond within 35 seconds.
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Action
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Repeat the sending procedure from the beginning. Additionally, ask the recipient to check the fax machine. If you are sending a fax to an international destination, add a pause to the fax number.
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Problem 2
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The recipient may not be a G3 fax machine.
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Action
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Send the fax to a G3 fax machine. If the recipient does not have a G3 fax machine, select a communication mode that is compatible with the recipient's fax machine and try to send the fax again.
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Problem
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You tried to register the number to a one-touch key or coded dialing code that is already occupied.
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Action
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Register the number to an available one-touch key or coded dialing code.
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Problem
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You entered an incorrect PIN.
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Action
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Enter the correct PIN. Contact your administrator for more details.
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Problem
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The number that you entered for confirmation does not match the number that you first entered. This message appears when <Fax No. Confirmation Re-Entry> in <Restrict TX Function> in <System Management Settings> is set to <On>.
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Action
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Make sure to enter the same number.
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Problem
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Not all of the packing materials inside the toner cover were removed after installing the machine.
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Action
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Remove any packing materials.
See the Starter Guide.
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Problem 1
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No document is placed in the feeder.
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Action
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Place documents in the feeder.
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Problem 2
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The control panel is not completely closed.
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Action
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Push down the control panel until it is locked.
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Problem
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Paper is jammed in the machine.
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Action
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Clear the paper jam, and reload paper and the document.
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Problem
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Address book entries cannot be exported or imported, or firmware cannot be updated because the machine is processing.
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Action
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Please wait.
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Problem
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The toner cartridge needs to be replaced soon.
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Action
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Shake the toner cartridge to evenly distribute the toner inside the cartridge.
Prepare a new toner cartridge for future replacement with ease.
It is recommended to replace the toner cartridge when printing a large volume of documents.
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Problem
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An insufficient paper size has been selected when print reports or lists.
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Action
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Specify A4 or LTR sized paper.
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Problem
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You are restricted to use the auto redial function.
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Action 1
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Redial the number manually.
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Action 2
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To use the redialing function, you need to change the settings. Contact your administrator for more information.
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Cause
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The toner cartridge has reached the end of its life.
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Action
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Shake the toner cartridge to evenly distribute the toner inside the cartridge.
If this message does not disappear, replace the toner cartridge.
If this message is displayed during copying or printing (including manual printing of reports), the current job will continue normally.
If this message is displayed while receiving a fax, the incoming fax will be stored in the memory without being printed. Also, reports may not be printed, even if they are set to be printed automatically.
If <Continue Print. When Toner Is Nearly Out> in <RX Function Settings> is set to <On>, however, printing will be continued, but white streaks or smudges may appear on printouts. |
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Problem
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An error has occurred with the machine.
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Action
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Turn OFF the power switch, wait 10 seconds, and turn the power switch ON again. If the problem is not solved, turn OFF the power switch, disconnect the power cord, and contact your local authorized Canon dealer or the Canon help line.
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