Countermeasures for Each Error Code

If printing is not successful or you cannot send or receive a fax or scanned document, or another error occurs, that error appears on a report or a message on the <Status Monitor> screen as a three-digit number (error code). Check the following to find out causes and solutions for each error code. For how to print an error report and information in the report, see <Status Monitor> Screen.

#001

An original jams in the feeder.

Remove the jammed original.
Paper Jams in the Feeder

#003

A fax could not be sent or received due to its large data size.

When sending a fax: Reduce the resolution, and scan the original a portion at a time.
Basic Operations for Sending Faxes

When receiving a fax: Ask the sender to divide the original into multiple sections or reduce the resolution before sending.

#005

A fax could not be sent because the recipient's machine did not respond within 35 seconds.

When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to check the machine status. When sending the fax overseas, insert pauses in the fax number.
Basic Operations for Sending Faxes

#012

A fax could not be sent because the recipient's machine ran out of paper.

Ask the recipient to reload the paper.

#018

A fax could not be sent since the recipient's machine did not respond because the line was busy or for other reasons.

#022

Sending of a fax from a computer is disabled.

To send a fax from a computer, you need to set <Allow Fax Driver TX> to <On>. For more information, contact your Administrator.
Restricting Fax Sending from a Computer

A fax could not be forwarded because the specified destination was deleted from the Address Book.

Register the forwarding destination again. If the documents that failed to be forwarded remain in memory, you can forward it again.
Registering Destinations
Printing/Resending/Deleting Documents that Failed to be Forwarded

#037

Memory is full.

If a sending or printing job is queued, wait until the job is completed.

If a received document is stored to memory, print or delete it.
Saving Received Documents into the Machine (Memory Reception)

If sending a document with many pages, divide it into multiple sections.

If sending a fax, reduce the resolution to scan the document.
Basic Operations for Sending Faxes

If several destinations are specified in the fax driver, specify only one destination.

#054

A fax could not be sent because the specified destination fax number exceeded 40 digits.

Specify the destination fax number within 40 digits.

#099

Printing, sending, or receiving was canceled.

When you cancel an operation, this error code is displayed, but this is not abnormal. Print, send, or receive documents again as necessary.

#752

E-mail sending was impossible because an incorrect SMTP server name was set.

Check the SMTP server name, and correct the setting.
Configuring Basic E-Mail Settings
Configuring E-Mail Communication Settings

E-mail sending was impossible because an incorrect domain name was set.

Check the domain name, and correct the setting.
Configuring DNS

E-mail sending was impossible because the machine was not connected to a network correctly.

Check whether the machine is properly installed and correctly connected to the network.
Installation/Settings Problems

#753

Scanned data could not be sent as e-mail or stored in the shared folder because the LAN cable is disconnected.

Check whether the LAN cable is connected correctly.
Connecting to a Wired LAN

#755

Scanned data could not be sent as e-mail or stored in the shared folder because TCP/IP was not working correctly.

Check <TCP/IP Settings>, and set correctly.
<Network Settings>

An IP address is not set.

Set the IP address correctly.
Setting IP Addresses

The machine cannot communicate with devices on a network immediately after the machine starts up because the waiting time for the start of the communication is set.

The machine cannot start communicating immediately after it is turned ON. Wait until the set time for <Waiting Time for Connection at Startup> passes after turning ON the machine, and send again.
Setting a Wait Time for Connecting to a Network

#801

When communicating with an SMTP server to send an e-mail, a timeout error occurred from the server.

Check whether SMTP is running on the network correctly.

Check whether the machine is properly installed and correctly connected to the network.
Installation/Settings Problems

When communicating with the SMTP server, an error returned from the server.

Check whether the SMTP server is set correctly.

A destination is not set correctly.

Check whether the destination is set correctly.

When storing a scanned original into the shared folder, an error occurred from the folder.

Check whether the shared folder and the computer that has the shared folder are running correctly.

The incorrect folder name or password was specified when storing to the shared folder.

Check the destination settings.

#802

The SMTP/POP3 server name is not set correctly.

Set the SMTP/POP3 server name correctly.
Configuring Basic E-Mail Settings
Configuring E-Mail Communication Settings

#804

No access privileges to access the shared folder are granted.

Assign the privilege for writing data to the storage folder to the sender (user name registered in the destination). For details, contact your Network Administrator.

The incorrect folder name was specified when storing to the shared folder.

Check the destination settings.

#806

When storing data to a shared folder, an incorrect user name or password was specified.

The same user name and password as those registered in a shared folder must be registered in the Address Book.
Setting a Shared Folder as a Save Location
Registering Destinations from Remote UI

When sending an e-mail, an incorrect destination was specified.

Enter the correct e-mail address, and send the message again. If the destination that was registered in the Address Book was used, check whether the e-mail address is correct.
Registering Destinations

#810

An error has been returned from the POP3 server when sending an e-mail.

Check whether the POP3 server is set correctly.

Check whether your mail server and network are running correctly. For more information, contact your Network Administrator.

#813

The login name or the password that is used on the POP3 server is not set correctly.

Correctly enter login name or the password that is used on the POP3 server.

#839

A user name and password that are used for SMTP authentication are not set correctly.

Set the user name and password correctly.
Configuring Basic E-Mail Settings
Configuring E-Mail Communication Settings

#841

When sending an e-mail, an encryption algorithm that is common to the mail server is not present.

Clear the [Use TLS for SMTP] check box for the SMTP server.
Configuring E-Mail Communication Settings

Add the common encryption algorithm to the mail server settings.

A TLS server certificate verification error has occurred during communication with the SMTP server.

Check that the CA certificate that signed the TLS server certificate on the SMTP server side is registered to the machine by using the Remote UI.

Check that the TLS server certificate on the SMTP server side is valid.

Check that the TLS server certificate is not a self-signed certificate.

#844

TLS encrypted communication to a POP3 server failed when sending an e-mail with POP before SMTP.

Check the TLS encrypted communication settings in the POP3 server.

Clear the [Use TLS for POP] check box for the POP3 server. If the problem persists, clear the [Use POP Authentication Before Sending] check box, and set the communication setting to a setting other than POP before SMTP.
Configuring E-Mail Communication Settings

When verifying a TLS server certificate to communicate to the POP3 server, a verification error occurred.

Check that the CA certificate that signed the TLS server certificate on the POP3 server side is registered to the machine by using the Remote UI.

Check that the TLS server certificate on the POP3 server side is valid.

Check that the TLS server certificate is not a self-signed certificate.

#846

An e-mail could not be sent due to a POP authentication failure.

Check the setting, and try again.
Configuring E-Mail Communication Settings

#852

The machine turns OFF for some reason.

Check whether the power plug is inserted into an outlet firmly.

#853

A document could not be printed because its data size exceeded the machine's upper processing capability.

The machine may not be able to print documents with many pages. Reduce the number of pages per printing, or print when no print job is queued or no document is being printed. If you are still unable to print, check the document data for any defects.

Printing was canceled from the computer.

If you cancel an operation when the print data is being sent to the machine from a computer, this error code is displayed, but this is not abnormal. Print again as necessary.

A PC fax was sent after setting a resolution not guaranteed on the machine.

Reduce the resolution setting in the fax driver.

#995

A document waiting to be sent was canceled.

Send the document again as necessary.