Countermeasures for Each Message
If an error occurs during printing, or if a problem occurs with the network connection or settings, a message appears on the machine display or the Remote UI screen. For details about each message and solutions to the problems, refer to the messages below. Also, if a six-digit number is displayed when you are logging in, see If a six-digit number is displayed when you are logging in.
23 MEMORY FULL
There is insufficient memory to register overlay forms and external characters, etc.
Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the print data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual site.
Select <Skip Error>, and continue printing. However, the data that could not be registered due to a lack of memory will not be printed.
27 JOB REJECT
The specified emulation does not exist.
Specify emulation that the machine supports. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual site.
Select <Skip Error> to skip the printing that an error occurred for. You can perform the following printing.
33 WORK FULL
Could not print because the dedicated work memory was insufficient.
Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual site.
Select <Skip Error>, and continue printing. However, the data for which an error was displayed will not be printed correctly. Also note that registered data such as overlay forms and macros may be deleted.
52 IMAGEMODE REJECT
Data that cannot be processed was sent while printing an image.
Select <Skip Error> to skip the printing that an error occurred for. However, the data for which an error was displayed will not be printed.
Perform printing again using a printer driver that supports the data format of the image.
Could not verify the CRL.
Could not confirm the CA certificate of the certificate authority that issued the certificate revocation list (CRL).
Register the CA certificate of the certificate authority that issued the certificate revocation list (CRL).
D1 Replot Buffer Full
Could not redraw because data could not be registered to the replot buffer.
Select <Skip Error>, and continue printing. However, the data that caused the error will not be printed correctly. For information on the replot buffer, see Setting the Machine (PS/PCL/UFR II Printer).
D1 Div. Print. Bffr Full
Could not perform divided printing because data could not be registered to the buffer for divided printing.
Cancel printing (Canceling Printing), set <Divide Mode> to <No> and <Enlarge/Reduce> to <Auto> in the HP-GL setup menu, specify the output paper size, and perform printing again. However, the data will be enlarged/reduced when printed. For more details, see Setting the Machine (PS/PCL/UFR II Printer).
Select <Skip Error>, and continue printing. However, the data that could not be registered will not be printed correctly. For information on divided printing, see Setting the Machine (PS/PCL/UFR II Printer).
D1 Polygon Buffer Full
Could not draw because data could not be registered to the polygon buffer.
Select <Skip Error>, and continue printing. However, the data that could not be registered will not be printed correctly. For information on the polygon buffer, see Setting the Machine (PS/PCL/UFR II Printer).
D0-nn error (nn is two alphanumeric characters)
The printer stopped operating normally due to an unknown problem.
Restart the machine. Press the power switch to turn the power OFF (Turning OFF the Machine), wait for longer than 10 seconds, and then turn the power ON again (Turning ON the Machine). If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FF FONT FULL
Could not register font information in the font table because there were too many fonts to register.
Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual site.
Select <Skip Error>, and continue printing. However, the data that could not be registered will not be printed correctly.
FM DL SIZE ERROR n (n is a single alphanumeric character)
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FM DL SCALE ERROR n (n is a single alphanumeric character)
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FM DL FONT MEMORY FULL
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FM FILE ACCESS ERROR
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FM SC WORK MEM. ERROR n (n is a single alphanumeric character)
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FM ALIGNMENT ERROR
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FM FONT PARSE ERROR
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FM FONT MEMORY FULL
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
FM WORK MEMORY ERROR
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
Could not perform IEEE 802.1X authentication. Set the correct authentication information.
The client authentication information is not set correctly.
Check whether the authentication method and authentication information (key and certificate, user name and password, and CA certificate) are set correctly.
Could not perform IEEE 802.1X authentication. No reply from the destination.
An error occurred while communicating with the authenticator.
Check whether the authenticator (LAN switch) and RADIUS server are set correctly.
Could not perform IEEE 802.1X authentication. Cannot analyze the certificate.
Failed to analyze the server certificate sent from the RADIUS server.
Check the content of the server certificate of the RADIUS server.
Could not perform IEEE 802.1X authentication. The certificate is incorrect.
An error occurred when using the server certificate sent from the RADIUS server as a CA certificate for validation.
Check the content of the server certificate of the RADIUS server and the CA certificate registered in the machine.
Could not perform IEEE 802.1X authentication. The certificate has expired.
The server certificate sent from the RADIUS server has expired.
Check the expiration date of the server certificate of the RADIUS server.
Could not perform IEEE 802.1X authentication. Change the authentication password.
The password has expired.
Set a new password.
Could not perform IEEE 802.1X authentication. Check the authentication settings.
The authentication method set in the machine and the authentication method set in the RADIUS server do not match.
Check the authentication method set in the machine and the RADIUS server, and set the correct authentication method.
Cannot delete the default key because it is in use by TLS or other settings. Check the settings.
The key and certificate you are trying to delete is being used in TLS encrypted communications.
Set all TLS settings to <Off> to stop TLS encrypted communication.
TCP/IP error. Check the TCP/IP settings.
Could not automatically retrieve the address with DHCP and Auto IP.
If the address cannot be automatically retrieved with DHCP and Auto IP, <IP Address> in <IPv4 Settings> is set to 0.0.0.0. Set the correct IPv4 address. In addition, if you selected <Wired LAN + Wireless LAN> in <Select Interface>, correctly configure the IPv4 address of the wireless LAN (sub line).
<IP Address Settings> (<Sub Line Settings>)
0.0.0.0 is set as a fixed IPv4 address in <IP Address> in <IPv4 Settings>.
Set the correct IPv4 address.
<IP Address Settings> (<Sub Line Settings>)
The IPv6 address is not set correctly.
Check the following. It may take several minutes until the stateless address is decided.
Check whether <Use IPv6> is set to <On> in <IPv6 Settings>.
When using a stateless address or DHCPv6, check whether each address has been retrieved.
If the address has not been retrieved, check the settings of the router and the DHCPv6 server.
The address of the DNS server is not set correctly.
Check whether the address of the DNS server is set correctly in <IPv4> or <IPv6>.
Could not send to the TCP/IP protocol stack.
Check whether the IPv4 address or IPv6 address is set correctly in <IPv4 Settings> or <IPv6 Settings>.
Check the TCP/IP settings.
The TCP/IP of the machine is not operating.
Check the IP address, DHCP, and Auto IP settings in <TCP/IP Settings>.
If you selected <Wired LAN + Wireless LAN> in <Select Interface>, check the settings for the IP address and DHCP in <Sub Line Settings>.
<IP Address Settings> (<Sub Line Settings>)
Check the TCP/IP settings. (Main Line)
The IP address of the main line is set to "0.0.0.0".
Set a different IP address.
Check the TCP/IP settings. (Sub Line)
The IP address of the sub line is set to "0.0.0.0".
Set a different IP address.
Universal Print: Srvr. communication error
The machine is not connected to the network correctly.
Check the machine and network settings, and try connecting again. Could not communicate because a server error occurred.
Check whether the server is operating normally. Communication with the server is blocked due to firewall settings.
Configure the firewall settings to allow communication.
Universal Print: Srvr. authentication error
An error has occurred during server authentication.
Restart the machine. If the message still appears after restarting the machine, make a note of the message and contact your dealer or service representative.
Universal Print: Certificate expired.
The expiration date of the certificate has expired.
Delete this machine from Azure Active Directory and the computer, re-register the machine, and then update the certificate.
Universal Print: Internal error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message still appears after restarting the machine, make a note of the message and contact your dealer or service representative.
Universal Print: Printer not registered
This machine was deleted from Azure Active Directory and could not be communicated with.
Re-register this machine in Azure Active Directory.
Chk. wired LAN adapter connected to USB port.
Multiple USB-LAN adapters are connected, or the USB-LAN adapter is not connected/recognized.
Check the connection of the USB-LAN adapter.
If you reconnected the USB-LAN adapter, restart the machine.
XPS Print Range Error
There are no pages that can be processed in the specified range for printing.
Specify a correct page range.
XPS Image Data Error
Failed to extend the image data.
Replace the image data in the XPS file and try printing again.
XPS Spool Memory Full
There is insufficient memory to process the XPS data.
Restart the machine and try printing again. If you still cannot print, divide the pages into multiple files and print them separately.
XPS Data Error
An invalid command is specified due to corrupt data, etc. and processing cannot continue.
Perform printing again using XPS data in a format supported by the machine.
XPS Unsupport Image Err
An unsupported data format is included.
Convert the data to the TIFF or JPEG format and try printing again.
XPS Font Error
Failed to analyze the font data.
Replace the font data in the XPS file and try printing again.
XPS Page Data Error
Cannot generate pages because the descriptions are incorrect.
Perform printing again using XPS data in a format supported by the machine.
XPS Memory Full
There is insufficient memory to process the XPS data.
Select <Skip Error>, and continue printing. However, pages that include the data that caused the error may not be printed correctly.
Cannot find the access point.
The access point could not be found.
Check the wireless LAN settings.
Could not delete authentication information because an error occurred.
The authentication information could not be deleted because an unknown error occurred.
Contact your dealer or service representative.
Could not set authentication information because an error occurred.
The authentication information could not be set because an unspecified error occurred.
Contact your dealer or service representative.
An error occurred. Contact the system manager.
The selected user has already been deleted.
Log in as the Administrator and register the button again.
An unexpected system error occurred.
Check the operations and log in again. If you still cannot log in, consult your system administrator.
An error occurred during verification.
The certificate is invalid.
Register the correct certificate and specify the settings again.
This CRL is invalid.
The certificate revocation list (CRL) may be corrupt, or a signing algorithm not supported by the machine may be used.
Register the correct certificate revocation list (CRL).
This CRL has expired.
The start date for the certificate revocation list (CRL) may be set to a date in the future.
Check the start date of the certificate registered in the machine. If the start date is set to a date in the future, use the certificate on a day after that date.
The date and time set on the machine may be incorrect.
Check the date and time setting of the machine.
Cannot register because the algorithm of this key is not supported.
You tried to register the key and certificate file of an unsupported encryption algorithm.
Register the key and certificate file of a supported encryption algorithm.
Cannot set this key as the default key because it is corrupted or invalid.
The key specified for the machine cannot be set because it is corrupted.
Register the key again.
This certificate has been revoked.
The certificate is included in the certificate revocation list (CRL).
Register a new certificate.
This certificate is invalid.
The certificate is invalid.
Register the correct certificate and specify the settings again.
This certificate has expired.
The certificate may have expired.
Check the expiration date of the certificate registered in the machine. If the certificate has expired, register a valid certificate.
The date and time set on the machine may be incorrect.
Check the date and time setting of the machine.
The appropriate paper size, A4, is not available.
Paper of the optimal size selected with Automatic Paper Selection has not been loaded.
Load paper of the displayed size.
<Paper Source Auto Selection> is set to <Off>.
Specify the paper source manually.
Set a paper source loaded with the optimal paper size to <On> in <Paper Source Auto Selection>.
Paper of a type that cannot be selected with Automatic Paper Selection is loaded.
Specify the paper source manually.
If you are copying, select the <Consider Paper Type> check box in <Paper Source Auto Selection>.
Subnet Mask Conflict
The network addresses of the main line and sub line conflict.
Check the IP address and subnet mask settings of the main line and sub line.
The default key is not set.
The key and certificate (TLS server certificate) are not registered.
To use TLS encrypted communication, first register the key to be used.
An unusable wired LAN adapter was connected.
A USB-LAN adapter that cannot be used with the machine is connected.
For information on the USB-LAN adapters that can be used, contact your dealer or service representative.
Could not verify the certificate.
The CA certificate of a certificate authority could not be confirmed.
Register a CA certificate issued by a certificate authority.
Cannot change the settings because the selected key is being used.
The key and certificate you are trying to delete are being used in TLS encrypted communications.
Set all TLS settings to <Off> to stop TLS encrypted communication.
Session timed out. Wait a moment, then try to access the database again.
The session timed out because the specified length of time elapsed.
Try accessing again after waiting a while. If the session continues to time out, restart the machine.
Direct Connection ended due to an error.
Failed to connect to the mobile device, or no data was sent or received between the machine and the connected mobile device for a certain period of time.
Check the connection between the machine and the mobile device.
Cannot print because a non-Canon or counterfeit toner cartridge may be in use.
A toner cartridge for which the print quality cannot be guaranteed may be installed.
It is recommended that you replace the toner cartridge.
Printing cannot continue while this message is displayed.
Could not register because the number of registered users has reached the limit.
Cannot register the user because the number of users has exceeded the upper limit.
Delete any unnecessary users.
The entered PIN is incorrect.
An incorrect PIN was entered.
Enter the PIN again.
If you do not know the correct PIN, contact the administrator.
The authentication server is not running. Contact the system manager.
The LAN cable is disconnected.
Connect the LAN cable.
The Active Directory server is not running.
Start the Active Directory server.
The KDC service of Active Directory is stopped.
Follow the procedure below to check the status of the service.
1 Start the "Service" management tool of Active Directory.
2 Check whether the Active Directory server is operating normally.
Communication with the Active Directory*server is blocked by the firewall.
Stop blocking the default port 88.
* If Active Directory is set as the login destination, communication is normally performed with the UDP protocol using port 88, but the data may be processed with the TCP protocol if it exceeds a certain size.
Cannot find the authentication server. Contact the system manager.
The LAN cable is disconnected.
Connect the LAN cable.
The primary/secondary DNS server settings of the machine are incorrect or not set.
Check and adjust the DNS server settings of the machine.
The DNS server specified in the machine is not running or its service is stopped.
Follow the procedure below to check the status and settings of the DNS server.
1 Check whether the DNS server specified in the machine is running.
2 Start the "Service" management tool of the DNS server.
3 Check the status in <DNS Server>, and if <Enable> is not displayed, right-click and select <Enable>.
Check whether the host record exists in the DNS server.
Check whether a host record exists in the DNS server, and whether the forwarder settings are correct.
Cannot log in because anonymous access to the authentication server is not allowed. Contact the system manager.
Anonymous access is not allowed on the LDAP server.
On the information input screen of the LDAP server, select <Use authentication information>, and then specify the user name and password according to what is registered in the LDAP server.
The account information necessary to log in to the authentication server is invalid. Contact the system manager.
The user name or password is not set correctly.
Confirm the authentication user ID and password, and whether the user has administrator privileges.
The attributes specified in the server settings are not set correctly.
Confirm that the attributes are correct. Also, make sure that the fields (attribute names) do not contain invalid values.
The administrator account information specified in the server settings is not set correctly. Alternatively, the user could not log in as an administrator.
Specify the correct administrator account information.
The information for the server settings is insufficient.
Confirm that the attributes necessary for logging in are set correctly.
IP address conflict detected.
The IPv4 address set for the machine already exists in the same network as the machine.
Change the IP address of the machine in <IP Address> in <IPv4 Settings> so that it does not conflict with the IP address of another device.
An IP address conflict was detected on the network. (Main Line)
The IPv4 address set for the main line of the machine already exists on the same network as the machine.
Change the IP address of the main line of the machine so that it does not conflict with the IP address of another device.
An IP address conflict was detected on the network. (Sub Line)
The IPv4 address set for the sub line of the machine already exists on the same network as the machine.
Change the IP address of the sub line of the machine so that it does not conflict with the IP address of another device.
Check the network connection.
The cable is not connected to the machine correctly.
Check whether the LAN cable is connected correctly. If you had to connect it again, restart the machine.
The machine is not connected to the network.
If you want to use the machine without connecting to a network, set <Confirm Network Connection> to <Off>.
Check the network connection.(Main Line)
The machine and the LAN cable of the main line are not connected correctly.
Check whether the LAN cable is connected correctly. If you had to connect it again, restart the machine.
The machine is not connected to the network.
If you want to use the machine without connecting to a network, set <Confirm Network Connection> to <Off>.
Check the network connection. (Sub Line)
The machine and the LAN cable of the sub line are not connected correctly.
Check whether the LAN cable is connected correctly. If you had to connect it again, restart the machine.
The machine is not connected to the network.
If you want to use the machine without connecting to a network, set <Confirm Network Connection> to <Off>.
Cannot log in because an authentication error occurred in Department ID Management. Contact the system manager.
When using User Authentication, Department ID Management is enabled but Department IDs have not been assigned to users.
If you are a general user, ask your administrator to assign you a Department ID.
If you are an administrator user, ask the Department ID Management administrator to assign you a Department ID. If no administrator users can log in, contact your dealer or service representative.
PDL Invalid DLG Input
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL DLG Rendering Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL DLG Unknown Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL DLG Memory Full
The work memory was insufficient when the system was processing data (in particular, graphic processing and text processing).
Select <Skip Error>, and continue printing. However, pages that include the data that caused the error may not be printed correctly.
PDL DLG Mem. Alloc. Err
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL GL Orig. Pt Unknown
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL GL Coord.Result
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL Invalid GL Input
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL GL Range Check
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL GL Memory Full
The work memory was insufficient when the system was processing data (in particular, graphic processing and text processing).
Select <Skip Error>, and continue printing. However, pages that include the data that caused the error may not be printed correctly.
PDL GL Mem. Alloc. Err
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL IMG Refer. Data Err
The TIFF or JPEG data includes data that cannot be processed with the machine.
Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual site.
PDL IMG Initial. Err
The memory for printing the TIFF or JPEG data was insufficient.
Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual site.
PDL IMG Process. Error
An unknown problem occurred while processing the TIFF or JPEG data.
Cancel printing (Canceling Printing), initialize the printer, and try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual site.
PDL IMG Invalid Data
The TIFF or JPEG data includes data that cannot be processed with the machine.
Cancel printing (Canceling Printing), and check the TIFF or JPEG data.
Select <Skip Error>, and continue printing. However, the data that caused the error will not be printed.
Data that cannot be processed by the machine because the machine has the same IP address as another device, etc. was sent.
Cancel printing (Canceling Printing), check the IP address in <TCP/IP Settings>, and change the IP address if necessary.
PDL IMG Work Memory Full
The memory for processing the TIFF or JPEG data was insufficient.
Cancel printing (Canceling Printing), initialize the printer to increase the free memory, and then try printing again. However, note that initializing the printer will erase all the data in the memory of the machine. For more details, see Setting the Machine (PS/PCL/UFR II Printer) via the online manual site.
Select <Skip Error>, and continue printing. However, the data that caused the error will not be printed.
PDL nn Rendering Error (nn is the module name)
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL PDF Error
PDF data that cannot be processed with the machine was sent.
Cancel printing (Canceling Printing), optimize the PDF using Adobe Acrobat, and try printing again.
Cancel printing (Canceling Printing), open the PDF file in an application, and try printing again using the printer driver.
If the above-mentioned remedies do not solve the problem, make a note of the message and contact your dealer or service representative.
PDL PDF Data Decode Err
The password for printing the PDF file is incorrect.
Enter the correct password, and try printing again.
Printing is not allowed in the security settings of the PDF file.
Change the PDF file to allow printing in an application for editing PDF files.
If the PDF file is linked with a policy server, the policy server cannot be accessed.
Check whether the policy server is turned on.
Check whether the machine, policy server, and network are operating normally.
PDL PDF Memory Full
There is insufficient memory to process the PDF data.
Cancel printing (Canceling Printing), optimize the PDF by adjusting settings such as the image resolution using Adobe Acrobat (to reduce the size of the data to print at one time), and perform printing again.
Cancel printing (Canceling Printing), divide the pages of the PDF data in Adobe Acrobat into multiple files, and try printing again.
Cancel printing (Canceling Printing), open the PDF file in an application, and try printing again using the printer driver.
PDL RIP Process. Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL XPS Error
An undefined error occurred.
Restart the machine and try again. If the message is still displayed, make a note of the message and contact your dealer or service representative.
PDL XPS Initialize Error
An unknown error such as not being able to retrieve memory during initialization occurred.
Restart the machine and try again. If the message is still displayed, make a note of the message and contact your dealer or service representative.
PDL XPS Rendering Error
An error occurred in the rendering system.
Restart the machine and try again. If the message is still displayed, make a note of the message and contact your dealer or service representative.
PDL Image Comp. Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL Rendering Timeout
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL Data Transfer Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
PDL Reg. Access Error
The printer stopped operating normally due to an unknown problem.
Restart the machine. If the message is still displayed after restarting the machine, make a note of the message and contact your dealer or service representative.
The password does not meet the policy requirements. Change the password.
The entered password violates the password policy.
Enter a password that complies with the password policy. If you do not know the password policy, consult your system administrator.
A toner cartridge that cannot be used with this device has been inserted, so printing is currently unavailable.
A toner cartridge that can be used with the machine has not been loaded.
Load the toner cartridge that can be used with the machine. For instructions on checking the model number of the toner cartridge, see Replacement Parts.
Printing cannot continue while this message is displayed.
Timer settings for this device and the authentication server may not be synchronized. Contact the system manager.
The date and time settings of the machine and the authentication server are different.
Synchronize the date and time settings of the machine and the authentication server.
No paper.
The paper in the paper source has run out.
Load paper in the paper source displayed on the screen.
The paper settings of the driver or application differ from the paper that is loaded.
Check the paper settings on the [Printing Preferences] screen of the printer driver, and if the paper settings are incorrect, match them with the paper that is loaded.
Login failed. Anonymous access to the authentication server is not allowed. Contact the system manager.
Anonymous access is not allowed in the LDAP server.
Select the check box in [Use authentication information] on the screen for entering information on the LDAP server, and set the user name and password according to the information registered in the LDAP server.
Login failed. The account information necessary to log in to the authentication server is invalid. Contact the system manager.
The user name or password is not set correctly.
On the screen for entering the information for the LDAP server, set the correct settings according to the settings registered in the LDAP server.
If a six-digit number is displayed when you are logging in
If an error occurs when you are logging in, a six-digit number may be displayed below the message. Take the necessary measure depending on the six-digit number displayed.
310001
Communication with the authentication server failed.
Check the network cables from the machine and the domain controller (Active Directory).
Check whether the domain controller is down.
Check whether name resolution is working correctly with the DNS server set for the machine on the domain controller.
Try again after augmenting the current value of [Period Until Timeout:] in the Active Directory settings.
310002
When [Use access mode within sites] is enabled on the machine, the site information of Active Directory is not set correctly.
Check whether the site setting on Active Directory is valid.
310003
The network environment is not yet ready.
Check again after a while.
Check whether name resolution to the specified domain name is working correctly (the address can be identified) with the DNS server set for the machine, and then make adjustments as necessary.
The DNS server set for the machine cannot be found, or it is currently unable to communicate. Check the configuration and the communication environment.
322000
A server error has occurred during Kerberos authentication.
In Active Directory, clear the check box for [Do not require Kerberos preauthentication], which is an account option for the logged-in user account. Alternatively, check whether Active Directory is used properly.
322006
The objective user does not exist on the authentication server.
Check whether the authentication user or search user exists on the domain controller to authenticate.
322012
In Active Directory, the check box for [Smart card is required for interactive logon], which is an account option for the logged-in user account, is selected.
In Active Directory, clear the check box for [Smart card is required for interactive logon], which is an account option for the logged-in user account. After clearing the check box, be sure to reset the password. When resetting the password, you can use the same password instead of a new one.
322018
The validity period of the account has expired.
Check the validity period of the account in question.
322023
The validity period of the password has expired.
Change the password.
In Active Directory, check the setting of the account options for the logged-in user account.
322024
The user name or password is wrong when keyboard authentication is performed.
Check the password of the authentication user or search user.
322029
The attempt to communicate with the writable domain controller failed.
Check the network cable from the writable domain controller.
Check whether the writable domain controller is down.
Check whether name resolution is working correctly with the DNS server on the writable domain controller.
Try again after augmenting the current value of [Period Until Timeout:] in the Active Directory settings.
322037
The date and time settings are not identical between the machine and the authentication server.
Ensure that the date and time settings are identical between the machine and the authentication server.
322xxx
A Kerberos authentication error.
A Kerberos error code is displayed in place of xxx.
323000
An error has occurred during LDAP server authentication.
Check whether Active Directory or LDAP service is used properly.
323008
An LDAP server authentication error has occurred in relation to TLS/non-TLS communication.
Check the communication settings (TLS/non-TLS) of the server.
Check whether the communication settings on the device side are identical to those on the server side.
323048
You are attempting to log in as an anonymous user for LDAP server authentication.
Check whether the LDAP service setting permits anonymous user authentication.
323049/323053
The user information for LDAP server authentication is not set correctly.
Check the user name and password of the authentication user or search user.
Check whether the authentication user or search user is invalid, whether their validity period has expired, and whether they are account-locked.
323xxx
An LDAP server authentication (LDAPBind) error.
An LDAPBind error code is displayed in place of xxx.
324000
An error has occurred during LDAP server search.
Check whether Active Directory or LDAP service is used properly.
324xxx
LDAP server search (LDAPSearch) error.
An LDAPSearch error code is displayed in place of xxx.
325000
An error has occurred during LDAP server authentication.
Check whether Active Directory or LDAP service is used properly.
325010
You have attempted to perform registration to a read-only domain controller.
If the domain controller configured in Active Directory is of the read-only type, no user information editing functions (registering/deleting cards, changing PIN) are available. To use the user information registration function, configure a writable domain controller.
325050
The search user set in the Administrator settings page does not have update authority (write access).
Check whether the search user is granted write access to the user attribute that you are going to modify.
325067
You are attempting to modify an attribute of a Relative Distinguished Name (RDN) such as cn attribute.
You are attempting to modify an attribute of a Relative Distinguished Name (RDN) such as cn attribute. The information of such attribute cannot be modified, so specify another attribute.
325xxx
An LDAP server update error.
An LDAPModify error code is displayed in place of xxx.
331000
User authentication failed.
Check the user name and password. If the user name and password are correct, contact your system manager.
331001
The user name has not been entered.
Enter the user name.
331002
Cannot find the user.
Check the user name and password. If the user name and password are correct, contact your system manager. The user may not exist on the LDAP server, or the search user may not have read access to attribute information of the relevant account.
331003
You are using a card that is not registered on the authentication server.
Check whether you are using a valid card.
331004
Card information is double registered on the authentication server.
Contact your system manager.
331005
The validity period of the logged-in user has expired.
Contact your system manager.
331006
The validity value of the card and that on the authentication server are different from each other.
Check whether you are using a valid card. If you are using a valid card, contact your system manager.
331007
A validity value outside the range is set on the authentication server.
Check whether the server is operated with the correct attribute of validity value.
331008
The account of the logged-in user is locked out.
Contact your system manager.
331009
The user ID of the account you are using to log in to the machine is invalid. Or the Active Directory settings may not be correct.
Check whether all of the required attributes are set correctly.
In Active Directory, clear the check box for [Do not require Kerberos preauthentication], which is an account option for the logged-in user account.
331010
To perform authentication for a specific function, you have attempted to log in as a user who is not permitted to use that function.
Contact your system manager.
331011
Login to perform authentication for a specific function failed.
Check which functions the logged-in user is able to use.
331012
The PIN of the logged-in user is invalid.
Enter the PIN again.
331013
The account of the logged-in user is invalid.
Contact your system manager.
332000
User information updating failed.
Updating the user information failed. Check whether the user information you used for updating is valid and whether invalid information is not specified for updating.
332001
Already registered card information.
The card of the logged-in user is already registered. Check whether you are using a valid card. Or contact your system manager.
332002
An invalid attribute was specified for user information updating.
When card information editing functions are used, it is not permitted to make registration with sAMAccountName or userPrincipalName attribute in the Active Directory settings. One solution is to use other attribute.
332003
An invalid login name was specified for user information updating.
It is not permitted to register the name of the logged-in user (login name). Check the user name and contact your system manager.
332004
An invalid display name was specified for user information updating.
It is not permitted to register the display name of the logged-in user. Check the display name attribute value on the server being referred to, and contact your system manager.
332005
An invalid domain name was specified for user information updating.
It is not permitted to register the domain name for the logged-in user. Check the domain name you have selected and contact your system manager.
332006
An invalid email address was specified for user information updating.
It is not permitted to register the email address of the logged-in user. Check the email address attribute value on the server being referred to, and contact your system manager.
332007
An invalid role was specified for user information updating.
Check the attribute value for determining the privileges on the side of the server being referred to, and contact your system manager.
332008
The maximum registerable number of users was exceeded during user information updating.
Contact your system manager.