Cannot Send a Fax

Troubleshoot by checking in the following order:

Step 1: Checking the Original

Is the Original Placed Correctly?

Place the original correctly while paying attention to the orientation of the side to be scanned.

When Placing It on the Platen Glass

Place the original with the side to be scanned face down. Placing Originals on the Platen Glass

When Placing Originals in the Feeder

Place the original with the side to be scanned face up. Placing Originals in the Feeder

Step 2: Checking the Status of the Machine

Is the Processing/Data Indicator on the Control Panel Lit or Blinking?

The Processing/Data indicator blinks when an operation is being performed, such as during communication or printing, and lights up when there is data waiting to be processed. Data is sent after the Processing/Data indicator turns off. Control Panel

Is the Telephone Cord Connected Correctly?

Check that the supplied telephone cord is connected correctly to the telephone line jack (LINE) on the machine and the telephone line connector on the wall, and fix the connection, as needed.

Has an Error Occurred?

Check the Fax TX processing status and log, and if a three-digit number starting with "#" (error code) is displayed, check how to troubleshoot the problem based on the error code.

Checking the Status and Log for Sent and Received Faxes

An Error Code Is Displayed (#xxx)

Is [Cannot send because the memory is full. Wait a moment, then try again.] Displayed on the Control Panel?

If so, sending of the original cannot be performed due to insufficient available memory.
Try the following:

If there is data waiting to be printed or sent, wait until the processing is completed.

When sending an original with many pages, divide the original and send it.

Change the set resolution to a lower resolution when scanning the original. Setting the Resolution

Delete any unneeded files from the memory to increase the available capacity.

Checking, Printing, and Forwarding Faxes Stored with Memory Lock

Operating and Editing Files in Mail Box

Step 3: Checking the Send Status

Did You Specify a Correct Destination?

A telephone number may have been specified, or the fax number may be incorrect. Check that the specified destination is correct, and send again.

Are You Sending a Fax via an IP or Optical Line?

A communication error may occur due to the quality of the line. Slowing down the sending speed may reduce communication errors. Cannot Send or Receive a Fax via IP or Optical Line

Is the Type of Telephone Line Configured Correctly?

The type of telephone line may not be automatically configured correctly. Configure the type of telephone line manually.

Administrator or DeviceAdmin privileges are required.

click [Settings/Registration]

[Send]

[Set Line]

select the type of telephone line in the line being used

click [OK]

On the control panel, press [

Settings/Registration], and configure the setting in [Function Settings]. [Select Line Type]

* If you do not know the type of telephone line, contact your telephone company.

Did You Specify an Overseas Destination?

If so, you may not have been able to connect correctly to the destination. After entering the international access number or country code, enter the wait time (pause) or lower the communication start speed before sending the fax. Cannot Send a Fax to an International Destination

Is the Other Party's Device Ready to Receive a Fax?

The power of the other party's device may not be turned on, or the RX Mode may not be configured correctly. Have the other party check these.