The target printer is not displayed on the printer selection screen.
Cause 1
The built-in task (Check Device Setting Values Management Functionality) may not have been executed since discovering the printer or importing the device information to this software.
Remedy
Check whether the target printers support Device Setting Values Management. If the printers have not been checked, execute the built-in task (Check Device Setting Values Management Functionality). For details, see the following.
An error may occur when a task is executed from this software for a printer with a job scheduled (a printer with delayed send set, etc.).
Remedy
Execute the task after confirming that the target printers do not have any reserved jobs.
Cause 3
If another task is started before a task for monitoring/distributing a security policy has finished processing, the later task may end in an error.
Remedy
Even if the execution result of a task is [Error], processing may have been performed correctly for certain printers. In this case, [Success] is displayed as the execution result for each printer. Check the execution result for each printer. Execute a recovery task for printers that [Success] is not displayed for.
To execute another task after a task for monitoring/distributing a security policy, perform one of the following operations.
Execute the next task after confirming that the task for monitoring/distributing a security policy has finished.
Create batch tasks.
Cause 4
The firmware of the target printer may be old.
Remedy
Update the firmware of the target printer. For details, contact the following.
Your local authorized Canon dealer
Cause 5
The data for distribution may not match the type of destination printers. Device setting values that do not match the type of destination printers cannot be applied to the printers.
Remedy
Distribute one of the following types of device setting values.
New device setting values created in Device Settings Configurator
Device setting values retrieved from a printer of the same type as the destination printers
Cause 6
The destination printer may not support the security level of the data for distribution.
Remedy
Distribute data that matches the security level of the destination printer.
With a security policy task, the security policy password entered when creating the task may not match that set in the printer.
Remedy
Use the password of the security policy set in the printer to execute the task again.
Cause 2
When device setting values that include the security policy category are distributed, the security policy password included in the device setting values may not match that set in the printer.
Remedy
A task for distributing device setting value cannot distribute a security policy unless the password matches. When it is necessary to distribute device setting values that include a security policy, refer to the following to change the security policy password of the printer, and execute the task for distributing the device setting values again.
For Type I printers, the password can be changed on the printer.
Setting values are not overwritten when I set [When Changes Are Detected During Monitoring] to [Distribute the setting values and overwrite the printer settings] for a [Monitor Device Setting Values] task.
Cause
If the model of the device whose setting values are compared differs from the model of the target printer when monitoring, some values may not be overwritten. For details, see the following.
Configure the task so that the model of the target printer for monitoring is the same or belongs to the same series as the device whose setting values are compared, depending on the type of settings to monitor.
An error occurs for a printer when a [Distribute Device Setting Values] task is executed.
Cause
The type of the printer that caused the error may differ from the type of the data for the device setting values to distribute.
Remedy
Select a printer that matches the type of the data for the device settings values to distribute.
Cannot distribute address books.
Cause
A target printer executed a report print while distribution was being processed.
Remedy
Perform distribution again when other processes such as report printing are not being executed on the target printer.
[Data Path] is not displayed in the path format.
[Data Path] is not displayed in the path format on the following pages.
[Data Management] menu > [Device Setting Values] > [Device Setting Values Data] > [Details for Device Setting Values] of the data for monitoring
[Devices] menu > [Security Data] > [Device Settings Monitoring] > select a printer from [Device Name] on the [Device Setting Values Monitoring Logs] page > select a data name from [Data Name] on the [Device Setting Values Monitoring Information] page > [Device Setting Values Monitoring Log Details]
> [Administrator Dashboard] or [Dashboard] > select an update date from [Last Updated] in [Device Setting Values Monitoring Results] > details of monitoring history
Cause
Model data has not been uploaded to this software. Or a settings file for an old version of Device Settings Configurator has been uploaded.
Remedy
Upload the model data to this software. For details, see the following.
If you upgraded this software with the settings file of Device Settings Configurator uploaded, the settings file may be an older version. In this case, [Data Path] is not displayed in the path format. Setting values are also not displayed.
Device setting values are not displayed.
Device setting values are not displayed on the following pages.
[Devices] menu > [Security Data] > [Device Settings Monitoring] > select a printer from [Device Name] on the [Device Setting Values Monitoring Logs] page > select a data name from [Data Name] on the [Device Setting Values Monitoring Information] page > [Device Setting Values Monitoring Log Details]
> [Administrator Dashboard] or [Dashboard] > select an update date from [Last Updated] in [Device Setting Values Monitoring Results] > details of monitoring history
Cause
The monitoring log for device setting values was saved with a version of this software older than version 4.1.1.
Setting values are not displayed for monitoring logs saved with a version of this software older than version 4.1.1, because they lack the information required to display setting values, even if model data is uploaded to this software.
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> [Administrator Dashboard] or [Dashboard] > select an update date from [Last Updated] in [Device Setting Values Monitoring Results] > details of monitoring history
