Error Codes

An error code is a 3-digit code recorded in the error log when an error occurs.
You can view the code in the following reports and log:
Error codes
Error send report
Error receive report
Job history displayed on the system status screen
For more information on the reports, refer to the following.
"Printing the Report Automatically "
What follows is a list of error code descriptions and corresponding remedies.
#001
#003
#005
#012
#018
#022
#037
#054
#099
#408
#701
#703
#752
#753
#755
#801
#802
#804
#806
#810
#812
#813
#822
#839
#846
#852
#853
#995
#001
Problem
A document jam has occurred.
Action
Remove the jammed document.
#003
Problem
The machine is taking considerable time to send high-volume data.
Action 1
Reduce the scan resolution and try to send the document again.
Action 2
Reduce the scan resolution or ask the sender to split the document into smaller subsets and send one subset at a time.
#005
Problem 1
The receiving fax machine did not respond within 35 seconds.
Action
Repeat the sending procedure from the beginning. Additionally, ask the recipient to check the fax machine. When making an overseas call, add a pause to the fax number.
Problem 2
The receiving fax machine may not be a G3 fax machine.
Action
Make sure the receiving fax machine is a G3 fax machine. If it is a G3 fax machine, send the document again. Otherwise, switch to the communication mode supported by the receiving fax machine and send the document again.
#012
Problem
The receiving fax machine is out of paper.
Action
Make sure that there is enough paper loaded in the receiving fax machine's paper tray.
#018
Problem 1
No response is obtained after redialing the number. The line may be busy or disconnected.
Action
Wait a few seconds before trying to dial the number again. Make sure that the receiving fax machine is ready to receive a document if you still cannot send a fax. Wait a few more seconds before trying to dial the number again if the line is still busy.
Problem 2
You cannot send a fax because the line is busy or disconnected.
Action
Make sure that the receiving fax machine is ready to receive a document and try to dial the number again.
Problem 3
The settings configured on the receiving fax machine may not be the same with your fax machine.
Action
Make sure that the receiving fax machine is ready to receive a document and try to dial the number again.
Problem 4
No pause was added to the fax number when sending a fax overseas.
Action
Add a pause after the country code or in front of the fax number and dial the number again. When sending a fax to a destination registered in a one-touch key, switch to the overseas transmission mode on the detailed setup screen.
#022
Problem
You are restricted to send faxes from your computer.
Action
You need to disable the restriction. Contact your administrator for more information.
"Restricting to Send Faxes from Your Computer "
#037
Problem 1
The machine memory is full.
Action
Print, send, or delete any documents stored in memory.
Problem 2
The data size exceeds the machine's memory capacity.
Action
Reduce the data resolution or change the file format to reduce the data size.
Problem 3
The memory is full when using the secure printing.
Action
Print the documents in several batches or send the job without using the secure printing.
"Setting Secure Printing"
#054
Problem 1
An abbreviation of the sender's name or sender's fax number is not registered when the sender sends a fax from a computer.
Action
Register an abbreviation of the sender's name as well as the sender's fax number.
Problem 2
The destination number is more than 40 digits long when sending a fax from a computer or importing from the address book.
Action
Reduce the number of digits to less than 40.
#099
Problem
A job currently being processed has been canceled manually.
Action
Try to send or receive the document again.
#408
Problem 1
The memory media was disconnected while it was being written to, and writing failed.
Action
Check to see if the memory media was disconnected, and try writing again.
Problem 2
An error occurs when transferring images to memory media, and images cannot be transferred normally.
Action
Check the memory media status, and then repeat the operation.
Problem 3
The connected memory media is formatted with an unsupported file system.
Action
Make sure that the memory media is formatted with a file system that is supported by the machine (FAT16 or FAT32).
#701
Problem 1
Failed the authentication of ID or PIN in the Departmental ID Management.
Action
Specify the correct dept. ID or PIN and redo the authentication.
Problem 2
The jobs with unknown IDs are restricted.
Action
Need to deactivate the restriction. Contact the system manager (administrator) for the details.
"Specifying Whether or Not to Receive a Print Job from an Unknown ID"
#703
Problem
The image region in the memory is full. Cannot write.
Action 1
Wait until other TX jobs are completed before resending.
Action 2
Delete the documents saved in the memory. If it still does not work, please turn the machine OFF and then ON again.
Action 3
Split the document into smaller subsets and send it.
#752
Problem 1
The SMTP server name setting is incorrect.
Action
Select the appropriate SMTP server name.
"Configuring E-Mail Send Settings"
Problem 2
The domain name setting is incorrect.
Action
Select the appropriate domain name.
"Setting IPv4 DNS"
"Setting IPv6 DNS"
Problem 3
The network is not connected.
Action
Check with your network administrator to make sure that the network is operating normally.
#753
Problem
TCP/IP errors occur when sending files or e-mails. (socket and select errors, etc.)
Action
Make sure that the network cable connector between the machine and the computer is plugged in securely.
#755
Problem 1
Cannot send because TCP/IP is not running properly.
Action
Check <TCP/IP Settings>.
"Network Settings"
Problem 2
The IP address is not set.
Action
Enter the IP address.
"Setting the IP Address"
Problem 3
When the machine was started up, IP addresses were not assigned by either DHCP, RARP or BOOTP.
Action
After the machine is turned ON, the machine cannot communicate with the network until the time specified in <Startup Settings> has elapsed. Wait a few seconds before resending.
"Specifying a Delay Before Establishing the Network Connection"
#801
Problem 1
Whenever it communicates with the SMTP server in order to send e-mail, a timeout caused by the mail server side occurs.
Action
Check to make sure the SMTP is operating normally. Check the network status.
Problem 2
During SMTP connection, an error is returned from the SMTP server.
Action
Recheck your SMTP server settings.
Problem 3
The destination setting is not correct.
Action
Check the destination settings.
Problem 4
When sending to a file server, an error caused by the server side occurs.
Action
Check to make sure the file server is operating normally.
#802
Problem
The SMTP server name setting is incorrect.
Action
Select the appropriate SMTP server name.
"Configuring E-Mail Send Settings"
#804
Problem
No access privileges to folder.
Action
Make sure that the user name and password that is registered for the destination matches the user account (user name and password) that is registered in the computer (file server).
#806
Problem 1
When sending to a file server, the specified user name and password are incorrect.
Action
Make sure that the user name and password that is registered for the destination matches the user account (user name and password) that is registered in the computer (file server).
Problem 2
When sending e-mail, the specified destination is incorrect.
Action
Check the registered e-mail destination settings.
#810
Problem
While connecting to the POP server, an error is returned from the POP server.
Action 1
Check to see if the POP server address is entered correctly.
Action 2
Check with your network administrator to make sure that the mail server is operating normally and that the network is operating normally.
#812
Problem
The POP password setting is incorrect.
Action
Enter the correct POP password.
Check the POP password in the settings notification documentation, etc. issued by the contracted provider, or ask the network administrator.
#813
Problem
The POP login name setting is incorrect.
Action
Recheck your POP login name setting.
#822
Problem
The job cannot be printed due to incorrect image format.
Action
Repeat the operation.
#839
Problem
The user name and password setting used for SMTP authentication is incorrect.
Action
Set the user name and password correctly.
"Configuring E-Mail Send Settings"
#846
Problem
The error has occurred during the POP authentication.
Action
Recheck the setting and redo the operation.
"Configuring E-Mail Send Settings"
#852
Problem
The error has occurred by shutting down the power switch while processing jobs.
Action
Recheck the setting and redo the operation.
#853
Problem 1
The job was not able to be processed due to the reason why it was canceled from an application or operating system while the print data was being sent to this machine from a computer etc.
Action
Check the settings, and then repeat the operation.
Problem 2
While performing the secure printing, the job has been canceled for running out of time to process.
Action
Start over the job as necessary.
Problem 3
The job using the secure printing has been sent when <Secure Print Settings> is turned <Off>.
Action
Set <Secure Print Settings> to <On>. Or send the job without the secure printing.
"Setting Secure Printing"
#995
Problem
A document waiting to be sent or received has been canceled.
Action
Try to send or receive the document again.