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The following are displayed for <XXXX>.
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Problem
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Usable functions are limited due to management of Department ID.
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Action
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Department ID Management settings must be changed. Contact your administrator for more information.
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Problem 1
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Appropriate paper that is required for correction is not loaded in a paper drawer.
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Action
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Load plain or recycled A4 or Letter size paper in the paper drawer.
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Problem 2
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An adjustment image that is required for correction is not placed on the platen glass correctly.
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Action
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Place the adjustment image on the platen glass with the print side face down and the black stripe toward the left side of the machine.
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Problem 3
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Paper jammed during correction.
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Action
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Remove the jammed paper, and perform correction again.
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Problem 4
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The amount of toner required for correction is insufficient.
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Action
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Replace with a new toner cartridge.
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Problem
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Tried to edit or delete a destination from the machine, but it was already edited or deleted from Remote UI.
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Action
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Confirm destination again.
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Problem
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A selected destination could not be edited because it was registered to Group Dial.
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Action
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To change the type of destination that is registered to Group Dial, first delete the registered destination from Group Dial. Next, change the destination type, and then register the destination to Group Dial again.
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Problem
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Printing the receive fax data is not available due to the following reasons:
Toner cartridge needs to be replaced soon.
Toner cover is open.
Toner cartridge is not installed.
No paper
Paper is jammed.
Printing is not available due to any kind of error.
Other printing job is running.
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Action
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If an error message is shown, follow the onscreen instructions.
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Problem 1
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When setting up using the WPS function, the machine could not detect wireless LAN router or access points.
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Action
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Repeat the setup again using the WPS function.
Push Button Mode: Press the WPS button within two minutes from the start of the search for an access point.
"Setting the Machine Using WPS (Push Button Mode)" PIN code mode: Enter the PIN code from a computer to the wireless LAN router or access point within 10 minutes of the start of the search for an access point.
"Setting the Machine Using WPS (PIN Code Mode)" "Entering the PIN Code in the Wireless LAN Router/Access Point"
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Problem 2
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The connection method was not selected correctly.
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Action
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Select the correct method and connect again.
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Problem 3
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The SSID of the wireless LAN router or access point was not entered correctly using the manual input settings.
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Action
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Enter the SSID and network key again correctly.
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Problem 4
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Network problems are preventing the machine from detecting the wireless LAN router or access point.
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Action
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Check network connection.
If the access point cannot be determined even after checking the network connection, check the security settings on the wireless LAN router or access point.
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Problem
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You are restricted to send a fax to multiple destinations simultaneously.
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Action
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You need to disable the restriction. Contact your administrator for more information.
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Problem
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A group was specified as the destination after the Hook key has been pressed.
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Action
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Do not press the Hook key when specifying a group destination.
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Problem
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USB memory is connected via a USB hub.
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Action
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Connect supported USB memory directly to this machine.
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Problem 1
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The memory media was disconnected while it was being written to, and writing failed.
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Action
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Check to see if the memory media was disconnected, and try writing again.
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Problem 2
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An error occurs when transferring images to memory media, and images cannot be transferred normally. (It is possible that the connected memory media is formatted with an unsupported file system.)
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Action
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Check the status of the memory media and whether it is formatted with a file system that is supported by the machine (FAT16 or FAT32). After checking, try again.
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Problem
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Cartridge replacement is needed soon.
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Action 1
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Shake the toner cartridge to evenly distribute the toner inside the cartridge.
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Action 2
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If white streaks appear on the output or the output is partially faded even after the toner inside the toner cartridge has been evenly distributed, it is recommended that the toner cartridge be replaced.
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Problem 1
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A paper jam occurred while the fixing unit was being cleaned.
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Action
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Clear the paper jam and reload paper.
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Problem 2
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The toner became nearly empty while the fixing unit was being cleaned.
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Action
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See the following to check how to fix the problem.
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Problem
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The front cover is not completely closed.
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Action
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Check to make sure that the front cover is completely closed.
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Problem
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Scanning that is operated by using a computer is disabled in the Department ID Management.
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Action
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Log on to the Remote UI in System Manager Mode, display the edit screen of the corresponding Department ID, and select the [Allow Scan Jobs with Unknown IDs] check box.
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Problem 1
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Your computer is not connected to the machine when you try to scan a document from it.
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Action
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Connect the computer.
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Problem 2
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The scanner is not registered in MF Network Scan Utility.
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Action
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Register the scanner.
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Problem 3
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The scanner driver is not installed correctly.
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Action
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Uninstall the scanner driver and install it again.
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Problem
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Cannot save scanned data to USB memory. USB memory is not connected.
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Action
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Connect a supported USB memory.
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Problem
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The network key (PSK) for the wireless LAN router or access point is not setup in the machine correctly.
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Action1
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Check the wireless LAN or access point you are using, enter the correct network key (PSK) and repeat the setup again.
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Action2
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If the network key (PSK) is correct, check the network connection.
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Problem
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Connection failed because settings for your wireless LAN routers and/or access points are different from security settings of the machine.
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Action
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Check the security settings of the wireless LAN router or access point, and repeat the setup again.
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Problem
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Other wireless LAN routers or access points within connection range were detected.
Multiple wireless LAN routers and/or access points cannot be connected simultaneously by holding down their respective WPS buttons.
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Action
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Wait for a while and try again.
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Problem
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Attempted to enable <Dept. ID Management On/Off>, but no department IDs are registered.
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Action
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Register the Dept. ID from the Remote UI.
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Problem
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The network key (WPA/WPA2-PSK, WEP key) for the wireless LAN router or access point is not setup in the machine correctly.
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Action 1
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Check the wireless LAN or access point you are using, enter the correct network key(WPA/WPA2-PSK, WEP key) and repeat the setup again.
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Action 2
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Check the network connection.
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Problem
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The correct paper size is not specified.
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Action
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See the following to check how to fix the problem.
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Problem
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The toner cartridge is not set correctly, or the toner cartridge may be faulty.
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Action
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Set the toner cartridge again. If the message still appears, the toner cartridge may be faulty. Contact your local authorized Canon dealer or the Canon help line.
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Problem
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A fax could not be sent or received, or a document could not be scanned due to insufficient memory space.
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Action 1
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If there are jobs waiting to be sent or printed, wait for all these jobs to be completed.
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Action 2
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Print, send, or delete jobs stored in memory.
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Action 3
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If sending a document with many pages, divide it into multiple sections.
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Action 4
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If sending a fax, reduce the resolution to scan the document.
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Action 5
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If scanning, change the file format to reduce its file size.
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Problem 2
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A scanned document could not be stored to a USB memory device due to insufficient memory space.
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Action
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Delete unnecessary data to free space in the USB memory device, or connect a different USB memory device.
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Problem
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You cannot copy your document as memory became full in the middle of processing it.
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Action
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Set <Original Type> to <Text/Photo> before you make a copy.
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Problem 1
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Failed to scan the documents because of the shortage of memory capacity.
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Action 1
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Print the pages successfully scanned or cancel the job.
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Action 2
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Split the job into smaller subsets before you copy.
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Problem 2
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Your copy job is collated so all the pages cannot be scanned.
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Action 1
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Print the pages successfully scanned or cancel the job.
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Action 2
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Split the job into smaller subsets or set <Original Type> to <Text/Photo> before you make a copy.
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Problem
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Memory has become full with unprinted secure print jobs.
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Action
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Print secure print documents stored in memory.
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Problem 1
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Saving scanned data to USB memory is restricted.
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Action
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The setting needs to be changed in order to save to USB memory. Contact your administrator for more information.
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Problem 2
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The function that prints files in a USB memory device is disabled.
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Action
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Set <USB Direct Print On/Off> to <On>.
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Problem 1
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The current settings do not allow you to specify new destinations.
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Action
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If you want to specify new destinations, you need to disable the setting. Contact your administrator for more information.
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Problem 2
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The current settings do not allow you to register new destinations or edit the destinations registered in the address book or one-touch keys.
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Action
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If you want to register new destinations or edit the registered destinations, you need to change the setting. Contact your administrator for more information.
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Problem 1
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There is no paper in the paper drawer or multi-purpose tray.
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Action
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Load paper.
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Problem 2
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The paper size specified to print a report or list is not appropriate.
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Action
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Set the paper size to <A4> or <LTR> to print a report or list and load the paper size specified into the paper drawer or multi-purpose tray.
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Problem
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No destination is registered in the one-touch key or coded dial code that you pressed.
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Action
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Register a destination.
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Problem
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The machine was found unconnected to the network when checking.
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Action
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Connect the machine to the network and properly configure the connection.
See the Getting Started
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Problem
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The recipient's machine did not respond within 35 seconds.
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Action
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Contact the recipient and ask them to send the fax again. After you confirm the beep, select <Start Receiving> and press [OK].
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Problem
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You entered an incorrect Department ID and PIN.
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Action
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Enter the correct numbers. For details, see the following.
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Problem
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The number that you entered for confirmation does not match the number that you first entered. This message appears when <Fax No. Confirmation Re-Entry> in <Restrict TX Function> in <System Settings> is set to <On>.
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Action
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Make sure to enter the same number.
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Problem 1
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Connection failed because the machine uses "open system" authentication while the wireless LAN router or access point used is set to "Shared Key" authentication.
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Action
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Change the WEP authentication method on the machine to <Shared Key> accordingly and configure the settings manually.
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Problem 2
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The connection failed because the machine restricted the MAC address and the MAC address filtering was set with the wireless LAN router or access point you are using.
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Action
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Change the MAC address for the machine and the computer you are using to the allowed settings.
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Problem
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Paper is jammed somewhere inside the machine.
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Action
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Clear the paper jam and load paper and the document again.
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Problem
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The toner cartridge needs a replacement soon.
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Action
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Shake the toner cartridge to evenly distribute the toner inside the cartridge.
Prepare a new toner cartridge for the impending replacement.
We recommend that the toner cartridge be replaced when printing high-volume documents.
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Problem
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The memory became full of print data that could not be printed due to errors.
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Action
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Cancel printing of the documents with errors or print the documents by selecting <Skip Error>.
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Problem
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Scanning that is operated by using a computer is disabled in the Department ID Management.
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Action
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Log on to the Remote UI in System Manager Mode, display the edit screen of the corresponding Department ID, and select the [Allow Scan Jobs with Unknown IDs] check box.
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Problem
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The output paper is backed up in the output tray.
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Action
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Remove output paper from output tray.
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Problem
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A paper size smaller than A4/LTR is selected to copy ID cards.
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Action
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Specify A4 or LTR sized paper.
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Problem
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You are restricted to use the auto redial function.
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Action 1
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Redial the number manually.
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Action 2
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If you want to use the auto redial function, you need to change the setting. Contact your administrator for more information.
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Problem
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Connection failed because the machine uses "AES-CCMP" authentication while the wireless LAN router or access point used is set to "TKIP" authentication.
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Action
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Change so that the WPA/WPA2-PSK encryption on the wireless LAN router or access point will become "AES-CCMP", and repeat setup again.
If you do not change the wireless LAN routers or access points setup, change WPA/WPA2-PSK encryption method for the machine to <Auto> (TKIP or AES-CCMP) and reconfigure them.
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Problem 1
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The network key (WEP key) for the wireless LAN router is not set up in the machine correctly.
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Action
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Check the network key (the WEP key) of the wireless router, and set it to the machine again.
Connect again by selecting a wireless router or by manually changing the WEP authentication method to <Open System>.
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Problem 2
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The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."
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Action
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Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.
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Problem
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An error has occurred with the machine.
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Action
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Turn OFF the power switch, wait 10 seconds, and turn it back ON. If the problem persists, turn OFF the power switch, disconnect the power cord, and contact your local authorized Canon dealer or the Canon help line.
Be sure to provide the displayed <Ennn-nnnn>.
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Problem
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Unsupported USB memory or other USB device is connected.
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Action
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Connect a supported USB memory.
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Problem 1
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The network key (WEP key) for the wireless LAN router or access point is not setup in the machine correctly.
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Action
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Check the wireless LAN or access point you are using, enter the correct network key (WEP key) and repeat the setup again.
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Problem 2
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Connection failed because the machine uses <Shared Key> authentication while the wireless LAN router or access point used is set to "Open System" authentication.
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Action
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Change the WEP authentication method on the wireless LAN router or access point to "Shared Key" and configure the settings again.
If you do not change the wireless LAN routers or access points setup, change the WEP authentication method on the machine to <Open System> and repeat the setup again.
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Problem
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An error occurred with the machine during setup resulting in communication failure.
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Action 1
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Turn OFF the machine and turn it back ON, and then repeat the setup again.
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Action 2
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Check network connection.
If the access point cannot be determined even after checking the network connection, check the security settings on the wireless LAN router or access point.
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Problem
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An error occurred while performing setup using the WPS function resulting in failure to connect.
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Action
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Wait for a while, and set again. If you still cannot connect, check whether the wireless LAN router that you are using supports WPS function.
WPS supported
Check whether you can connect to the network. WPS not supported
Set up the machine manually. |
Problem
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You attempted to forward the document stored in memory to a destination that is not registered in the address book.
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Action
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Register a destination in the address book.
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