When an Error Message Appears
If you cannot send a fax or the memory is full, or you encounter operation problems, a message appears on the display. Find out more information about messages in the following list.
Black & White copying is restricted. Do you want to log in?
Black and white copying is disabled in the Department ID Management.
Select <Yes> and log on with a Department ID for which black and white copying is not disabled. For the Department ID and PIN, contact your Administrator.
Black & White printing is restricted. Do you want to log in?
Black and white printing is disabled in the Department ID Management.
Select <Yes> and log on with a Department ID for which black and white printing is not disabled. For the Department ID and PIN, contact your Administrator.
Cannot change the destination type of destinations registered to a group.
A selected destination could not be edited because it was registered to Group Dial.
To change the type of destination that is registered to Group Dial, first delete the registered destination from Group Dial. Next, change the destination type, and then register the destination to Group Dial again.
Cannot find the access point.
When automatic setting with WPS was attempted, a wireless router could not be detected within a specific period of time.
Connect again paying attention to the time limit.
An SSID or network key of a wireless router was entered manually, but the entry was incorrect.
Check the SSID and network key, and enter the correct ones again.
A wireless router could not be detected due to setting problems of the network to be connected.
Check whether the machine is properly installed and ready to connect to the network.
If the problem persists, check the security settings of the wireless router.
Cannot print RX data.
A received document cannot be printed due to the following:
Replacement period of the toner cartridge is near.
A cover is opened.
A toner cartridge is not set.
Paper is not set.
A document or paper jams.
An abnormality occurs.
Check whether the problems above are occurring. If messages including causes and solutions appear on the display, check the contents.
Cannot receive the fax. Make sure the fax was sent correctly by the sender.
The recipient's machine did not respond within 35 seconds.
Ask the sender to send the fax again. If you hear a beep, select <Start Receiving>, and press 
to receive the fax.
to receive the fax.Cannot send because more than one destination is specified.
Sending a fax to multiple destinations is disabled.
To specify multiple destinations, you need to set <Restrict Sequential Broadcast> to <Off> or <Confirm Sequential Broadcast>. For more information, contact your Administrator.
Cannot specify a group.
Group Dial was specified as a destination after pressing <Hook>.
Once you press <Hook>, you cannot specify destinations in Group Dial. Press <End> on the <Specify the destination.> screen, and specify destinations to send fax documents without pressing <Hook>.
Cannot use Cloud printing. (Server authentication failed.)
Cloud Print is unavailable due to server authentication failure.
Check whether the date and time settings are correctly specified.
Check whether the validity period for the CA certificate has expired. If it has expired, log on to the Remote UI in System Manager Mode and install a CA certificate.
Cannot use Cloud printing. (Server communication error.)
Cloud Print is unavailable due to an error.
Check whether the machine is correctly connected to a wireless LAN or wired LAN.
A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether the 5222 port is available with your computer.
If a proxy server is used on the network, check whether the proxy settings on the machine and the server are correct. For details, contact your Network Administrator.
Cannot use Cloud printing. Check settings from Remote UI.
Cloud Print is unavailable due to an error.
Check whether you are using a valid Google account.
Check whether the machine is properly registered to Google Cloud Print from Remote UI.
Cleaning failed.
Paper jammed during cleaning.
Remove the jammed paper, set paper correctly, and perform cleaning again.
The amount of toner required for cleaning the fixing unit is insufficient.
Cleaning requires toner. Replace the toner cartridge, and perform the cleaning again.
Color copying is restricted. Do you want to log in?
Color copying is disabled in the Department ID Management.
Select <Yes> and log on with a Department ID for which color copying is not disabled. For the Department ID and PIN, contact your Administrator.
Color printing is restricted. Do you want to log in?
Color printing is disabled in the Department ID Management.
Select <Yes> and log on with a Department ID for which color printing is not disabled. For the Department ID and PIN, contact your Administrator.
Connection failed. Check the PSK settings.
The network key (PSK) of a wireless router to be connected is not set to the machine correctly.
Check the network key (PSK) of the wireless router, and set it to the machine again.
If the problem persists even after checking the network key, check whether the machine is properly installed and ready to connect to the network.
Copying is restricted. Do you want to log in?
Copying is disabled in the Department ID Management.
Select <Yes> and log on with a Department ID for which copying is not disabled. For the Department ID and PIN, contact your Administrator.
Correction failed.
Appropriate paper that is required for correction is not loaded in a paper drawer.
Load plain or recycled A4 or Letter size paper into the paper drawer.
An adjustment image that is required for correction is not placed on the platen glass correctly.
Place the adjustment image on the platen glass with the print side face down and the black stripe toward the back side of the machine.
Paper jammed during correction.
Remove the jammed paper, and perform correction again.
The amount of toner required for correction is insufficient.
Corrections require toner. Replace the toner cartridge, and perform correction again.
The transfer belt inside the machine is dirty.
Perform automatic cleaning of the transfer belt.
Could not connect using the wireless LAN. Turn the main power OFF and ON, then configure the settings again.
A connection failed due to an error while setting wireless LAN connection.
Restart the machine and set again.
If the problem persists even after restarting the machine, check whether the machine is properly installed and ready to connect to the network.
If the problem persists even after checking the wireless LAN connection, check the security settings of the wireless router.
Could not connect using WPS. Wait a moment, then configure the settings again.
When automatic setting with WPS was attempted, the connection failed due to an error.
Wait for a while, and set again. If the problem persists, check whether the wireless router supports WPS.
If WPS is supported:
Check whether the machine is properly installed and ready to connect to the network.
If WPS is not supported:
Set using another connecting method.
End of cart. parts lifetime. Cart. replacement recommended.
A toner cartridge may be set that cannot guarantee print quality because it has reached the end of its lifetime or for other reasons.
Replacement of the toner cartridge is recommended. You can continue printing, but the print quality may deteriorate.
End of Toner Cart. Lifetime
The toner cartridge has reached the end of its lifetime.
Select one of the settings on the display.
|
NOTE
|
|
To display the replacement method, select <Display Recovery Steps> on the screen.
If you select <Continue Printing (Quality Not Guaranteed)>, you can continue printing, but the machine may malfunction.
If the yellow, magenta, or cyan toner cartridge has reached the end of its lifetime and you select <Only Continue Black & White Printing>, you can continue black and white printing only.
|
Faxing is restricted. Do you want to log in?
Faxing is disabled in the Department ID Management.
Select <Yes> and log on with a Department ID for which faxing is not disabled. For the Department ID and PIN, contact your Administrator.
No Paper
Paper is not loaded in the paper drawer or the manual feed slot.
Load the paper.
Paper on which reports or lists can be printed is not loaded.
Reports or lists can be printed on A4 or Letter size paper. Load A4 or Letter size paper and set its size. Also, set the paper type to <Plain 1>, <Plain 2>, <Plain 3>, <Recycled>, <Color>, or <Thin> depending on the loaded paper.
Paper on which received documents can be printed is not loaded.
Received documents can be printed on A4 or Letter size paper. Load A4 or Letter size paper and set its size. Also, set the paper type to <Plain 1>, <Plain 2>, <Plain 3>, <Recycled>, <Color>, or <Thin> depending on the loaded paper.
NOTE:
If you print received documents on paper other than A4 or LTR size, some portions of the image may be missing or the image may be divided and printed onto several sheets.
No response from the host.
The machine is not connected to a network correctly.
Check the machine and network settings, and connect again.
Open System authentication failed. Check the WEP settings.
The authentication method of the machine is set to <Open System>, but that of a wireless router is set to "Shared Key."
Connect again by manually changing the WEP authentication method to <Shared Key>.
The MAC address of the machine is rejected because the MAC address filter is set at a wireless router.
Set the wireless router to permit the MAC address of the machine and your computer. For more information about how to set, see the instruction manuals for your networking devices or contact your manufacturer. To check the MAC address of the machine, press 
<Network Settings> <Ethernet Driver Settings>.
<Network Settings> <Ethernet Driver Settings>.Paper jammed.
Paper jams.
Remove the jammed paper or document, and print again (Printing may resume automatically).
A document cannot be printed by using the manual feed slot because the paper drawer is not set correctly.
Set the paper drawer correctly, and push it in firmly. To resume printing, follow the procedure on the display, and then press when the screen displays the message <Is all of the jammed paper removed?>.
when the screen displays the message <Is all of the jammed paper removed?>.Paper Size & Settings Mismatch
The paper size setting on the operation panel does not match the loaded paper size.
Match the paper size setting specified in <Paper Settings> and the size of the paper that is actually loaded.
To use the loaded paper
Change the setting of <Paper Settings> to match the loaded paper size.
NOTE:
If printing from a computer, check whether the paper size setting in the printer driver matches the loaded paper size.
To load paper without changing the settings
Load the paper with the size that is set to <Paper Settings>.
Prepare the black toner cartridge.
Toner is running low.
Have a new toner cartridge ready.
|
NOTE
|
|
When copying or printing, you can continue printing.
If the machine is receiving a fax, or automatic report output is set, received faxes and reports will be stored in the machine so that they do not appear faded after they are printed. To continue printing even if the toner is running low, set <Continue Printing When Toner Is Low> to <On>.
|
Prepare the cyan toner cartridge.
Prepare the magenta toner cartridge.
Prepare the yellow toner cartridge.
Printer Memory Full: Press Status Monitor
The memory became full of print data that could not be printed due to errors.
Cancel printing of the documents with errors or print the documents by selecting <Skip Error>.
Printing is restricted. Do you want to log in?
Printing is disabled in the Department ID Management.
Select <Yes> and log on with a Department ID for which printing is not disabled. For the Department ID and PIN, contact your Administrator.
Remote scanning is restricted.
Scanning that is operated by using a computer is disabled in the Department ID Management.
Log on to the Remote UI in System Manager Mode, display the edit screen of the corresponding Department ID, and select the [Allow Scan Jobs with Unknown IDs] check box.
Remove tabs/pieces of tape from the toner cartridge.
The sealing tape on the toner cartridges is still attached.
Remove the sealing tape.
Scanning is restricted. Do you want to log in?
Scanning is disabled in the Department ID Management.
Select <Yes> and log on with a Department ID for which scanning is not disabled. For the Department ID and PIN, contact your Administrator.
Shared Key authentication failed. Check the WEP settings.
The network key (the WEP key) of a wireless router to be connected is not set to the machine correctly.
Check the network key (the WEP key) of the wireless router, and set it to the machine again.
Connect again by selecting a wireless router or by manually changing the WEP authentication method to <Open System>.
The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.
Specifying and registering new destinations is restricted.
Only destinations that are registered in the Address Book can be specified to send a fax or e-mail.
To enter a new destination with the operation panel, or add or edit it in the Address Book, you need to set <Restrict New Destinations> to <Off>. For more information, contact your Administrator.
The black toner cartridge has reached the end of its lifetime
The toner cartridge has reached the end of its lifetime.
Replacement of the toner cartridge is recommended.
The computer is restricted.
Scanning that is operated on the operation panel is disabled in the Department ID Management.
Log on to the Remote UI in System Manager Mode, display the edit screen of the corresponding Department ID, and select the [Allow Scan Jobs with Unknown IDs] check box.
The cyan toner cartridge has reached the end of its lifetime
The toner cartridge has reached the end of its lifetime.
Replacement of the toner cartridge is recommended.
The image cannot be recognized.
The image you selected could not be previewed when you were selecting files to print in a USB memory device.
Images with the "?" icon cannot be previewed. JPEG or TIFF images can be previewed, but some of the images may not be able to be displayed.
The magenta toner cartridge has reached the end of its lifetime
The toner cartridge has reached the end of its lifetime.
Replacement of the toner cartridge is recommended.
The memory is full.
A fax could not be sent or received, or a document could not be scanned due to insufficient memory space.
If a sending or printing job is queued, wait until the job is completed.
If a received document is stored to memory, print or delete it.
If sending a document with many pages, divide it into multiple sections.
If sending a fax, reduce the resolution to scan the document.
If scanning, change the file format to reduce its file size.
A scanned document could not be stored to a USB memory device due to insufficient memory space.
Delete unnecessary data to free space in the USB memory device, or connect a different USB memory device.
The memory is full. Enter the original type settings again.
A document could not be scanned because memory became full during copying.
Set <Original Type> to <Original Type: Text/Photo/Map (Speed)>, and copy.
The memory is full. Process secure print jobs.
Memory became full of secured documents that were not printed.
Print the secured documents that are stored in memory.
The memory is full. Scanning will be canceled. Do you want to print?
A document could not be scanned due to insufficient memory space.
Select whether to print up to the scanned pages or to cancel the scanning. If you cancel, divide the document into multiple sections and scan them, or change the scanning settings.
The memory media is restricted.
The function that prints files in a USB memory device is disabled.
Set <Memory Media Print On/Off> to <On>.
The number of entered characters is incorrect or invalid characters are used.
The network key (the WPA/WPA2-PSK or WEP key) of a wireless router is not entered correctly.
Check the network key (the WPA/WPA2-PSK or WEP key) of the wireless router, and set it to the machine again. For more information about how to check the network key, see the instruction manuals for your networking devices or contact your manufacturer.
The USB memory is restricted.
The function that stores a scanned document to a USB memory device is disabled.
Set <Store to USB Memory> to <On>.
The WEP key is not set correctly. Check the WEP settings.
The network key (the WEP key) of a wireless router to be connected is not set to the machine correctly.
Check the network key (the WEP key) of the wireless router, and set it to the machine again.
The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."
Connect again by selecting a wireless router or by manually changing the WEP authentication method to <Open System>.
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.
The yellow toner cartridge has reached the end of its lifetime
The toner cartridge has reached the end of its lifetime.
Replacement of the toner cartridge is recommended.
Toner Cartridge Error Re-insert or replace the toner cartridge.
The toner cartridge is not set in the cartridge tray correctly, or the toner cartridge may be faulty.
Set the toner cartridge of the color displayed again. If the message still appears, the toner cartridge may be faulty. Contact your local authorized Canon dealer or the Canon help line.
Use Remote UI to set the information necessary for authentication.
The IEEE 802.1X settings are incorrect.
Check whether [Login Name] is set correctly.
Check whether the [Use TLS], [Use TTLS], or [Use PEAP] check box is selected.
If using TLS, check whether a key pair is registered.
If using TTLS or PEAP, check whether a user name and password are set correctly.