Printing Cannot Be Performed (via the Print Server)

113H-0JJ
If you cannot print when the printer is used via the print server, check the problem following the questions below.
NOTE
For Macintosh users
This section describes the procedure for Windows as an example.
For details on the procedure for Macintosh, see "Driver Guide."
For details on the procedure for displaying "Driver Guide", see "Viewing the Driver Guide."

<Question 1> Is the printer turned ON?

Check if the Main Power indicator on the control panel is turned on.
ON
To <Question 2>
OFF
Turn the printer ON.
Cannot be turned ON
"You Cannot Turn the Printer ON"

<Question 2> Check the indicators on the printer unit.

The Ready indicator is on.
To <Question 3>
The Ready indicator is blinking.
The printer is warming up. Please wait a moment.
The Message indicator is on.
"The Message Indicator Is On"
The Job indicator is on.
The printer is operating. Please wait a moment.
If the printer does not perform printing for a while, perform the print data output or soft reset.
"Canceling a Job"
The Job indicator is blinking.
The Paper Source indicator is blinking.
Load paper.
"Paper Loading and Output"

<Question 3> Check the Online indicator.

The Online indicator is on.
To <Question 4>
The Online indicator is off.
The printer is offline.
Place it online.
"Online and Offline"

<Question 4> Can you print Configuration Page?

"Checking the Printer Settings and Consumables"
Printable
To <Question 5>
Not printable
If an error message is displayed, solve the problem following the message.
"A Message Appears in the Control Panel"

<Question 5> Is the printer connected to the print server properly?

Connected
To <Question 6>
Unconnected
Connect them properly.
"Connecting to a Computer"

<Question 6> Can your computer be connected to the print server or the shared printer?

Can be connected
To <Question 7>
Cannot be connected
"The Print Server for Connection Cannot Be Found"
"The Shared Printer Cannot Be Accessed"

<Question 7> Check the following points.

The print server is connected to the network properly.
The additional driver (alternate driver) is updated properly.
Printing can be performed from the print server.

If printing does not work, proceed to <Question 8>.

<Question 8> Can you print a test page in Windows?

"Basic Operations/Various Information for Windows"
Printable
There is no problem with the printer and driver.
Check the printing preferences in the application.
Not printable
To <Question 9>

<Question 9> Is the printer on the print server displayed on the network?

"Basic Operations/Various Information for Windows"
Displayed
To <Question 10>
Not displayed
Ask your network administrator about the problem.

<Question 10> Install the printer driver again.

For details on the procedure for installing the printer driver, see "Printer Driver Installation Guide."
For details on the procedure for viewing "Printer Driver Installation Guide", see "Installation."

If printing does not work, proceed to <Question 11>.

<Question 11> Can another client print?

Printable
Make resident software invalid including security software.
Not printable
Contact your local authorized Canon dealer.

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User's Guide (Product Manual)
USRMA-0668-022020-04Copyright CANON INC. 2020