Printing Cannot Be Performed (via the Print Server)
If you cannot print when the printer is used via the print server, check the problem following the questions below.
NOTE |
For Macintosh usersThis section describes the procedure for Windows as an example. For details on the procedure for Macintosh, see "Driver Guide." For details on the procedure for displaying "Driver Guide", see " Viewing the Driver Guide." |
<Question 1> Is the printer turned ON?
Check if the Main Power indicator on the control panel is turned on.
ON | To <Question 2> |
OFF | Turn the printer ON. |
Cannot be turned ON | |
<Question 2> Check the indicators on the printer unit.
The Ready indicator is on. | To <Question 3> |
The Ready indicator is blinking. | The printer is warming up. Please wait a moment. |
The Message indicator is on. | |
The Job indicator is on. | The printer is operating. Please wait a moment. If the printer does not perform printing for a while, perform the print data output or soft reset. |
The Job indicator is blinking. |
The Paper Source indicator is blinking. | Load paper. |
<Question 3> Check the
Online indicator.
The Online indicator is on. | To <Question 4> |
The Online indicator is off. | The printer is offline. Place it online. |
<Question 4> Can you print Configuration Page?
Printable | To <Question 5> |
Not printable | If an error message is displayed, solve the problem following the message. |
<Question 5> Is the printer connected to the print server properly?
Connected | To <Question 6> |
Unconnected | Connect them properly. |
<Question 6> Can your computer be connected to the print server or the shared printer?
Can be connected | To <Question 7> |
Cannot be connected | |
<Question 7> Check the following points.
The print server is connected to the network properly.
The additional driver (alternate driver) is updated properly.
Printing can be performed from the print server.
![](./images/book_images/pubnumbers/USRMA-0668-zz-SS-enUV/b_key_down.gif)
If printing does not work, proceed to <Question 8>.
<Question 8> Can you print a test page in Windows?
Printable | There is no problem with the printer and driver. Check the printing preferences in the application. |
Not printable | To <Question 9> |
<Question 9> Is the printer on the print server displayed on the network?
Displayed | To <Question 10> |
Not displayed | Ask your network administrator about the problem. |
<Question 10> Install the printer driver again.
For details on the procedure for installing the printer driver, see "Printer Driver Installation Guide."
For details on the procedure for viewing "Printer Driver Installation Guide", see "
Installation."
![](./images/book_images/pubnumbers/USRMA-0668-zz-SS-enUV/b_key_down.gif)
If printing does not work, proceed to <Question 11>.
<Question 11> Can another client print?
Printable | Make resident software invalid including security software. |
Not printable | Contact your local authorized Canon dealer. |