Countermeasures for Each Message

If the memory is full or you encounter operation problems, a message appears on the display. Find out more information about messages in the following list.

Cannot change the destination type of any destination that is registered to a group.

A selected destination could not be edited because it was registered to Group Dial.

To change the type of destination that is registered to Group Dial, first delete the registered destination from Group Dial. Next, change the destination type, and then register the destination to Group Dial again.

Cannot connect using Direct Connection.

An error has occurred while starting Access Point Mode.

Set an IP address other than "192.168.22.xx". If you still cannot connect, check the subnet mask setting. For details, contact your Network Administrator.
Setting IPv4 Address

Cannot connect using Direct Connection. Check the network connection.

Access Point Mode was started without the device being connected to the access point.

Start Access Point Mode after connecting the device with the access point.

Cannot find the access point.

When automatic setting with WPS was attempted, a wireless router could not be detected within a specific period of time.

Connect again paying attention to the time limit.
Setting Up Connection Using WPS Push Button Mode
Setting Up Connection Using WPS PIN Code Mode

An SSID of a wireless router was entered, but the entry was incorrect.

Check the SSID and enter the correct one again.
Checking the SSID and Network Key
Setting Up Connection by Specifying Detailed Settings

A wireless router could not be detected due to setting problems of the network to be connected.

Check whether the machine is properly installed and ready to connect to the network.
Installation/Settings Problems

If the problem persists, check the security settings of the wireless router.

Cannot use Google Cloud Print. Server authentication failed.

Cloud Print could not perform server authentication, or could not acquire information for registration.

Check whether the date and time settings are correctly specified.
Date/Time Settings

Cannot use Google Cloud Print. Server communication error.

Cloud Print is unavailable due to an error.

Check whether the machine is correctly connected to a wired LAN or a wireless LAN.
Connecting to a Wired LAN
Connecting to a Wireless LAN

A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether the 5222 port is available with your computer.

If a proxy server is used on the network, check whether the proxy settings on the machine and the server are correct. For details, contact your Network Administrator.
Setting a Proxy (imageRUNNER 2206N / 2006N)

Cannot use these settings. Sending to the specified destination is restricted.

Sending to the specified destination is restricted.

Change the send restrictions.
LDAP Server Authentication (imageRUNNER 2206N / 2006N)

Check the authentication settings.

The authentication method set on the machine does not match the authentication method set on the RADIUS server.

Check that the same authentication method is set on this machine and the RADIUS server, and set the correct authentication method.
Configuring IEEE 802.1X Authentication

Copying is restricted.

Copying is disabled in the Department ID Management.

Log in with a Department ID for which copying is not disabled. For the Department ID and PIN, contact your Administrator.
Setting the Department ID Management (imageRUNNER 2206N / 2006N)

Could not connect.

For Access Point Mode connection

Connection in Access Point Mode failed due to an error.

Wait a few moments and try again. If you still cannot connect, turn OFF the machine, and then turn it back on again.
Connecting Directly (Access Point Mode)

Could not connect.

For Easy Connection via PC connection

An error has occurred while starting Easy Connection via PC (cableless setup mode).

Press

to return to the previous screen, and then try <Easy Connection via PC> again.

If the same message still appears after retrying <Easy Connection via PC>, turn OFF the machine, and then turn it back on again.

Could not connect. Check the PSK settings.

The network key (PSK) of a wireless router to be connected is not set to the machine correctly.

Check the network key (PSK) of the wireless router, and set it to the machine again.
Checking the SSID and Network Key
Setting Up Connection by Selecting a Wireless Router
Setting Up Connection by Specifying Detailed Settings

If the problem persists even after checking the network key, check whether the machine is properly installed and ready to connect to the network.
Installation/Settings Problems

Could not connect using the wireless LAN. Turn the main power OFF and ON, then configure the settings again.

A connection failed due to an error while setting wireless LAN connection.

Restart the machine and set again.

If the problem persists even after restarting the machine, check whether the machine is properly installed and ready to connect to the network.
Installation/Settings Problems

If the problem persists even after checking the wireless LAN connection, check the security settings of the wireless router.

Could not connect using WPS. Wait a moment, then configure the settings again.

When automatic setting with WPS was attempted, the connection failed due to an error.

Wait for a while, and set again. If the problem persists, check whether the wireless router supports WPS.

If WPS is supported:

Check whether the machine is properly installed and ready to connect to the network.
Installation/Settings Problems

If WPS is not supported:

Set using another connecting method.
Connecting to a Wireless LAN

Could not detect any connections from wireless devices.

It was not possible to detect any mobile device within the predetermined length of time.

Connect again paying attention to the time limit.
Connecting Directly (Access Point Mode)

Could not perform cleaning.

Paper jammed during cleaning.

Remove the jammed paper, set paper correctly, and perform cleaning again.
Clearing Jams

The amount of toner required for cleaning the fixing assembly is insufficient.

Cleaning requires toner. Replace the toner cartridge, and perform the cleaning again.
Replacing the Toner Cartridges

Could not perform Open System authentication. Check the WEP settings.

The authentication method of the machine is set to <Open System>, but that of a wireless router is set to "Shared Key."

Connect again by manually changing the WEP authentication method to <Shared Key>.
Setting Up Connection by Specifying Detailed Settings

The MAC address of the machine is rejected because the MAC address filter is set at a wireless router.

Set the wireless router to permit the MAC address of the machine and your computer. For more information about how to set, see the instruction manuals for your networking devices or contact your manufacturer. To check the MAC address of the machine, select <Menu>

<Wireless LAN Information>.
Viewing the MAC Address for Wired LAN

Could not perform Shared Key authentication. Check the WEP settings.

The network key (the WEP key) of a wireless router to be connected is not set to the machine correctly.

Check the network key (the WEP key) of the wireless router, and set it to the machine again.
Checking the SSID and Network Key
Setting Up Connection by Specifying Detailed Settings

Connect again by selecting a wireless router or by manually changing the WEP authentication method to <Open System>.
Setting Up Connection by Selecting a Wireless Router
Setting Up Connection by Specifying Detailed Settings

The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."

Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.

Direct Connection terminated.

Connection with the mobile device was interrupted.

Establish Direct Connection again.
Connecting Directly (Access Point Mode)

Direct Connection terminated. Check the network connection.

Connection with the mobile device was interrupted.

Establish Direct Connection again.
Connecting Directly (Access Point Mode)

Easy Connection via PC ended because the session timed out.

A connection to the computer has not been established for 30 minutes since Easy Connection via PC (cableless setup mode) started.

Press

to return to the previous screen, and then try <Easy Connection via PC> again.

Insert the drum unit.

The drum unit is not inserted.

Insert the drum unit.

Maximum number of wireless devices connected using Direct Connection has been reached. To connect other devices, terminate some of the current connections.

The number of directly connected mobile devices is at a maximum.

To connect other devices by Direct Connection, disconnect current device(s) and try connecting again.
Connecting Directly (Access Point Mode)

No Paper: XXXX*

* <Drawer 1> or <Multi-Purpose Tray> is displayed for XXXX.

Paper is not loaded in the paper drawer or the multi-purpose tray.

Load the paper.
Loading Paper

Paper on which reports or lists can be printed is not loaded.

Reports or lists can be printed on A4 or Letter size paper. Load A4 or Letter size paper and set its size.
Loading Paper
Specifying Paper Size and Type

No reply from the destination.

A network cable may be disconnected, or there may be a problem in a switch.

Check the status of the network cables and switches.

No response from the host.

The machine is not connected to a network correctly.

Check the machine and network settings, and connect again.
Connecting to a Network

Paper jammed.

Paper jams.

Remove the jammed paper, and print again (Printing may resume automatically).
Clearing Jams

Paper Size & Settings Mismatch

The paper size setting on the control panel does not match the loaded paper size.

Match the paper size setting specified in <Paper Settings> and the size of the paper that is actually loaded.

To use the loaded paper

Change the setting of <Paper Settings> to match the loaded paper size.
Specifying Paper Size and Type

If printing from a computer, check whether the paper size setting in the printer driver matches the loaded paper size.

To load paper without changing the settings

Load the paper with the size that is set to <Paper Settings>.
Loading Paper

Prepare the toner cartridge.

The toner cartridge needs to be replaced soon.

It is recommended to replace the toner cartridge when printing a large volume of documents.
Replacing the Toner Cartridges

Remote scanning is restricted.

Scanning that is operated by using a computer is disabled in the Department ID Management.

Log in to the Remote UI in System Manager Mode, display the edit screen of Department ID Management, and select the [Allow Scan Jobs with Unknown IDs] check box.
Setting the Department ID Management (imageRUNNER 2206N / 2006N)

Replace the toner cartridge.

The toner cartridge has reached the end of its lifetime.

Replace the toner cartridge with a new one.
Replacing the Toner Cartridges

Scanning is restricted.

Scanning is disabled in the Department ID Management.

Log in with a Department ID for which scanning is not disabled. For the Department ID and PIN, contact your Administrator.
Setting the Department ID Management (imageRUNNER 2206N / 2006N)

Set the correct authentication information.

The client authentication information (key and certificate, user name and password, or CA certificate) is not set correctly.

Check the specified authentication method and authentication information (key and certificate, user name and password, and CA certificate).
Configuring IEEE 802.1X Authentication

Specifying and registering new destinations is restricted.

Only destinations that are registered in the Address Book can be specified to send an e-mail.

To enter a new destination with the control panel, or add or edit it in the Address Book, you need to set <Restrict New Destinations> to <Off>. For more information, contact your Administrator.
Limiting Available Destinations

The computer is restricted.

Scanning that is operated on the control panel is disabled in the Department ID Management.

Log in to the Remote UI in System Manager Mode, display the edit screen of the corresponding Department ID, and select the [Allow Scan Jobs with Unknown IDs] check box.
Setting the Department ID Management (imageRUNNER 2206N / 2006N)

The connection with the PC has been lost. Check the connection.

The connection to the computer was lost during a scan.

Check the connection between the machine and the computer.
Preparing to Use the Machine as a Scanner

The memory is full.

An original could not be scanned due to insufficient memory space.

If a sending or printing job is queued, wait until the job is completed.

If sending an original with many pages, divide it into multiple sections.

If scanning, change the file format to reduce its file size.
Scanning from the Machine

The memory is full. Process secure print jobs.

Memory became full of secured documents that were not printed.

Print the secured documents that are stored in memory.
Printing via Secure Print

The memory is full. Scanning will be canceled. Do you want to print?

The document being printed contains a page with a very large amount of data.

Select whether to print as far as the portion scanned into memory or to cancel the job.

Copy the document in two or more parts.

The number of entered characters is incorrect or invalid characters are used.

The network key (the WPA/WPA2-PSK or WEP key) of a wireless router is not entered correctly.

Check the network key (the WPA/WPA2-PSK or WEP key) of the wireless router, and set it to the machine again. For more information about how to check the network key, see the instruction manuals for your networking devices or contact your manufacturer.
Checking the SSID and Network Key
Setting Up Connection by Selecting a Wireless Router
Setting Up Connection by Specifying Detailed Settings

The WEP key is not set correctly. Check the WEP settings.

The network key (the WEP key) of a wireless router to be connected is not set to the machine correctly.

Check the network key (the WEP key) of the wireless router, and set it to the machine again.
Checking the SSID and Network Key
Setting Up Connection by Selecting a Wireless Router
Setting Up Connection by Specifying Detailed Settings

The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."

Turn the main power OFF and ON. If the device does not recover, contact your dealer or service representative.

An error has occurred with the machine.

Turn OFF the power switch, wait 10 seconds, and turn it back ON. If the problem persists, turn OFF the power switch, disconnect the power cord, and contact your local authorized Canon dealer or the Canon help line. Be sure to provide the displayed <Ennn-nnnn>.

Use Remote UI to set the information necessary for authentication.

The IEEE 802.1X settings are incorrect.

Check whether [Login Name] is set correctly.

Check whether the [Use TLS], [Use TTLS], or [Use PEAP] check box is selected.

If using TLS, check whether a "key and certificate" is registered.

If using TTLS or PEAP, check whether a user name and password are set correctly.
Configuring IEEE 802.1X Authentication