Printing Cannot Be Performed (Wireless LAN Connection) (LBP7110Cw Only)

If you cannot print when the printer is connected to the computer by wireless LAN, check the problem following the questions below.

<Question 1> Is the printer turned ON? (Is the Main Power indicator on?)

ON
To <Question 2>
OFF
Turn the printer ON.
Cannot be turned ON

<Question 2> Check the indicators on the printer unit.

(1) The (Ready) indicator
is on.
To <Question 3>
(1) The (Ready) indicator
is blinking.
The printer is operating. Please wait a moment.
(2) The Toner indicator
is on or blinking.
(3) The (Alarm) indicator
is on or blinking.
(4) The (Load Paper) indicator
is blinking.
(5) The (Paper Jam) indicator
is blinking.
(6) The (Go) indicator
is blinking.

<Question 3> Is the printer's (Wi-Fi) indicator on?

On
To <Question 4>
Off
The printer is not connected by wireless LAN.
Change to a wireless LAN connection.

<Question 4> Can the computer connect to the Internet?

Can connect
To <Question 5>
Cannot connect
Complete the settings of the computer and wireless LAN access point.
Properly connect the power cord and LAN cable of the wireless LAN access point.
Turn on the wireless LAN access point.
If the computer still cannot connect to the Internet, restart all equipment, wait for a while, and then try connecting to the Internet again.
For details on the connection method or the procedure for restarting the equipment, see the instruction manual of each device or contact the manufacturer.

<Question 5> Do the installation locations for the printer and wireless LAN access point meet the following conditions?

The distance between the printer and the wireless LAN access point is less than 50 m. (The distance may vary depending on the transmission speed and environmental conditions.)
There is no wall or other obstruction between the printer and wireless LAN access point.
The printer and wireless LAN access point are not located near a microwave oven or refrigerator.
Yes
To <Question 6>
No
Relocate to a location that meets these conditions.

<Question 6> Check the connection status (signal strength) of the wireless LAN.

Check the connection status (signal strength) using [Wireless LAN Status] in "User Data List."
[Very Good]
:
Very good signal strength
[Good]
:
Good signal strength
[Normal]
:
Normal signal strength
[Bad]
:
Poor signal strength
[Very Bad]
:
Very poor signal strength
Very good signal strength
To <Question 7>
Good signal strength
Normal signal strength
Poor signal strength
Try the following points.
Change the channel of the wireless LAN access point
(If there are multiple wireless LAN access points, separate the channels by at least five channels.)
Boost the wireless signal of the wireless LAN access point
(You may not be able to do this depending on your wireless LAN access point.)
For details on the change method, see the instruction manual of your wireless LAN access point or contact the manufacturer.
Very poor signal strength

<Question 7> Does the SSID of the printer match that of the computer? (Only when the computer is connected by wireless LAN)

Check the SSID of the printer using [SSID Settings] in "User Data List."
See "Basic Operations/Various Information for Windows" and check the SSID of the computer.
Yes
To <Question 8>
No
Specify the settings of the wireless LAN connection again.
Be careful of the following points when specifying the settings again.
Select [Easy Setup] and [My wireless LAN access point does not have a WPS button or I cannot find the button], and then change the settings.
Select a wireless LAN access point with the same SSID as that of the computer.

<Question 8> Can you print a test page in Windows?

Printable
There is no problem with the printer and driver.
Check the printing preferences in the application.
Not printable
To <Question 9>

<Question 9> Is the IP address set properly?

Check that the IP address is set properly using the PING command.
Set
To <Question 10>
Not set
Set the IP address properly.

<Question 10> Is the port to be used selected correctly?

Selected
To <Question 11>
Not selected
Select the correct port.
The port to be used
cannot be found.
Create a port.
The IP address
was changed.
For MFNP Port
To <Question 11>
The port does not have to be changed because a new IP address is detected automatically when the printer and computer are on the same subnet.
For Standard TCP/IP Port
Change the port.

<Question 11> Check the following points.

The printer is specified as the default printer.
The TCP/IP protocol is running.
The users who can print are not restricted.
"Restricting the Users Who Can Print and Specify Settings"

If printing does not work, proceed to <Question 12>.

<Question 12> Install the printer driver again.


If printing does not work, proceed to <Question 13>.

<Question 13> Can you print from another computer (network connection)?

Printable
Make resident software invalid including security software.
Not printable
Contact your local authorized Canon dealer.
0F5J-07H