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Problem
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Failed to update firmware due to the following reasons:
There is no firmware to update.
Connection with a computer is disconnected.
A transmission (print, etc.) is processing from other computer or application to the machine during updating firmware.
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Action 1
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Check firmware that you updated is the newest version.
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Action 2
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Check a connection between the machine and computer.
If they are connected by USB cable, see the following:
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Action 3
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If there is a processing job, wait until it is finished.
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Problem
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Connection is interrupted during transmission with a computer, or any kind of error has occurred.
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Action 1
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Check whether a driver or software is correctly installed on the computer.
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Action 2
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Check a connection between the machine and computer.
If there are connected by USB cable, see the following:
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Problem 1
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A paper jam occurred while the fixing unit was being cleaned.
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Action
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Clear the paper jam and reload paper.
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Problem
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The machine is not connected to a computer when you try to scan a document.
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Action
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Connect the machine to a computer.
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Problem
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Transmission is interrupted because any kind of error occurred.
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Action
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Check the USB connection.
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Problem
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The appropriate paper size is not specified.
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Action
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See the following to view the solution:
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Problem
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The toner cartridge is not inserted.
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Action
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Insert the toner cartridge.
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Problem 1
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Failed to scan the documents because of the shortage of memory capacity.
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Action 1
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Either print all pages that were successfully scanned or cancel the job.
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Action 2
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Split the job into smaller subsets.
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Problem 2
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When copies were collated, all the pages could not be scanned.
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Action 1
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Either print all pages that were successfully scanned or cancel the job.
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Action 2
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Split the job into smaller subsets or set <Original Type> to <Text/Photo> before copying.
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Problem 1
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There is no paper in the drawer or multi-purpose tray.
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Action
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Load paper.
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Problem 2
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When printing a report or list, the appropriate paper size is not specified.
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Action
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When printing a report or list, select the paper size displayed on the screen, and then load paper of the corresponding size.
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Problem
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A USB connection is not properly configured.
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Action
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Properly configure a USB connection.
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Problem
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You entered an incorrect PIN.
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Action
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Enter the correct PIN. Contact your administrator for more information.
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Problem
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Paper is jammed in the machine.
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Action
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Clear the paper jam, and reload paper and the document.
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Problem
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A new job cannot be running because the machine is processing.
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Action
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Please wait.
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Problem 1
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Firmware cannot be updated because the machine is processing.
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Action
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Please wait.
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Problem 2
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Jobs that cannot be performed at the same time were tried to be performed, such as printing reports in the process of printing documents.
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Action
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If there are jobs running, wait until the processing jobs are complete.
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Problem
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The toner cartridge needs to be replaced soon.
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Action
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If you scan and register the documentation of your local authorized Canon dealer (business card, information, etc.), you can easily check their contact information when you need to purchase or replace consumables such as toner.
It is recommended to replace the toner cartridge when printing a large volume of documents.
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Problem
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Paper other than the size displayed on the screen has been selected when printing reports.
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Action
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Select the paper size displayed on the screen.
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Problem
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The toner cartridge has reached the end of its life.
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Action
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If this message does not disappear, replace the toner cartridge.
If this message is displayed during copying or printing (including printing of reports), the current job will continue normally.
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Problem
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An error has occurred with the machine.
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Action
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Turn OFF the power switch, wait 10 seconds, and turn the power switch ON again. If the problem is not solved, turn OFF the power switch, disconnect the power cord, and contact your local authorized Canon dealer.
Notify your local authorized Canon dealer with the displayed <Ennn-nnnn>.
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