Are the Current Date and Time on the Machine Correct?
Check the date and time settings on the machine. If the settings are not correct, set the time zone, and then set the current date and time. Setting the Date and Time
An incompatible toner cartridge is inserted. Cannot use the Print function with this toner cartridge.
The color print function cannot be used because Canon genuine toner cartridge is not used.
It Is Recommended to Replace with New Toner Cartridges.
For optimum print quality, using Canon genuine toner is recommended. List of Consumables
Black & White copying is restricted. Only Color copying is available.
Black and white copying is restricted due to Department ID Management.
Log In with a Department ID That Does Not Restrict Black and White Copying.
For the Department ID and PIN, contact the system administrator.
To Cancel Restriction, Change the [Restrict Functions] Setting of Your Department ID.
Log in to Remote UI in System Manager Mode [Settings/Registration] [User Management] [Department ID Management] select the Department ID to edit clear the [Restrict Black & White Copy] checkbox [OK]
On the control panel, press [Menu] in the [Home] screen, and then press [Management Settings] to change the setting. [Department ID Management]
Black & White printing is restricted. Only Color printing is available.
Black and white printing is restricted due to Department ID Management.
Log In with a Department ID That Does Not Restrict Black and White Printing.
For the Department ID and PIN, contact the system administrator.
To Cancel Restriction, Change the [Restrict Functions] Setting of Your Department ID.
Log in to Remote UI in System Manager Mode [Settings/Registration] [User Management] [Department ID Management] select the Department ID to edit clear the [Restrict Black & White Print] checkbox [OK]
On the control panel, press [Menu] in the [Home] screen, and then press [Management Settings] to change the setting. [Department ID Management]
Cannot access the file or folder. Wait a moment and try again, or check the settings from Remote UI.
You do not have permission to access the folder, or the user name or password to be used to access the folder is not set correctly.
Set the Correct Path to the Folder.
If Restrict Access is enabled, set the user name and password correctly.
Cannot change the destination type of destinations registered to a group.
The selected destination is registered to a group, so you cannot change the destination type.
Delete the Destination from the Group, Change the Destination Type, and Then Register It to the Group Again.
1
Delete the destination from the group.
Deleting Using Remote UI
Log in to Remote UI in System Manager Mode [Address Book] [Favorites] or [Coded Dial] select the group to which the destination is registered [Edit] select the destination [Delete] [OK]
Deleting Using the Control Panel
[Home] screen on the control panel [Address Book] select the group to which the destination is registered [Edit] [Destination] select the destination [Delete] [Yes] [Apply] [Apply]
Are the Machine and Wireless LAN Router Located Appropriately?
The machine and wireless LAN router should be installed in a location without walls or other obstructions between the devices and within range of 50 m.
Do not install near a microwave oven, digital cordless telephone, or other device that generates radio waves.
Check the Security Settings of the Wireless LAN Router.
For details, see the manual of the wireless LAN router or contact the manufacturer.
Cannot print RX data.
Received data cannot be printed for some reason.
Do the Cause and Solution Appear on the Control Panel?
If so, follow the instructions on the screen.
Is the Front Cover, Right Cover, or Feeder Cover Open on the Machine?
Cannot scan from the feeder when Book->2 Pages is set.
Place the original on the platen glass and scan again.
Cannot specify group destinations, or multiple destinations at the same time.
If the send function authorization setting is set to [Display the authentication screen using the same authentication information as when the sending operation started] or [Display the authentication screen without any authentication information], multiple destinations or group destinations cannot be specified when saving to a shared folder.
To Specify Multiple Destinations or Group Destinations, Change the Authentication Method Setting for [When Sending File to Destination Registered in Address Book].
Log in to Remote UI in System Manager Mode [Settings/Registration] [TX Settings] [Authentication Settings for Send Function] [Edit] in [When Sending File to Destination Registered in Address Book], click [Use the authentication information from the address book and do not display the authentication screen] [OK]
Cannot use these settings. Sending to the specified destination is restricted.
Sending or saving to a destination registered to a specified favorite setting is restricted due to Department ID Management.
Log In with a Department ID That Does Not Restrict the Sending or Saving Function.
For the Department ID and PIN, contact the system administrator.
To Cancel Restriction, Change the [Restrict Functions] Setting of Your Department ID.
Log in to Remote UI in System Manager Mode [Settings/Registration] [User Management] [Department ID Management] select the Department ID to edit clear the [Restrict Scan] checkbox [OK]
On the control panel, press [Menu] in the [Home] screen, and then press [Management Settings] to change the setting. [Department ID Management]
Cartridge Communication Error A counterfeit or non-Canon cartridge may be in use.
Printing cannot be performed due to incorrect installation of the toner cartridges, a damaged toner cartridge, or the use of a non-Canon toner cartridge, resulting in a communication error.
Reinstall the Toner Cartridges.
For optimum print quality, using Canon genuine toner is recommended. List of Consumables
Color copying is restricted. Only Black & White copying is available.
Color copying is restricted due to Department ID Management.
Log In with a Department ID That Does Not Restrict Color Copying.
For the Department ID and PIN, contact the system administrator.
To Cancel Restriction, Change the [Restrict Functions] Setting of Your Department ID.
Log in to Remote UI in System Manager Mode [Settings/Registration] [User Management] [Department ID Management] select the Department ID to edit clear the [Restrict Color Copy] checkbox [OK]
On the control panel, press [Menu] in the [Home] screen, and then press [Management Settings] to change the setting. [Department ID Management]
Color printing is restricted. Only Black & White printing is available.
Color printing is restricted due to Department ID Management.
Log In with a Department ID That Does Not Restrict Color Printing.
For the Department ID and PIN, contact the system administrator.
To Cancel Restriction, Change the [Restrict Functions] Setting of Your Department ID.
Log in to Remote UI in System Manager Mode [Settings/Registration] [User Management] [Department ID Management] select the Department ID to edit clear the [Restrict Color Print] checkbox [OK]
On the control panel, press [Menu] in the [Home] screen, and then press [Management Settings] to change the setting. [Department ID Management]
Copying is restricted.
Copying is restricted due to Department ID Management.
Log In with a Department ID That Does Not Restrict Copying.
For the Department ID and PIN, contact the system administrator.
To Cancel Restriction, Change the [Restrict Functions] Setting of Your Department ID.
Log in to Remote UI in System Manager Mode [Settings/Registration] [User Management] [Department ID Management] select the Department ID to edit clear the [Restrict Color Copy] and [Restrict Black & White Copy] checkboxes [OK]
On the control panel, press [Menu] in the [Home] screen, and then press [Management Settings] to change the setting. [Department ID Management]
Could not connect.
An error occurred, preventing the machine from establishing a direct connection.
Wait a Moment, and Try Connecting Again.
If you still cannot establish a connection, restart the machine.
Set the IP Address for Connection to Something Other Than "192.168.22.xx".
The machine must be restarted to apply the settings.
Log in to Remote UI in System Manager Mode [Settings/Registration] [Network Settings] [Direct Connection Settings] [Edit] in [IP Address for Direct Connection], enter the IP address [OK] restart the machine
On the control panel, press [Menu] in the [Home] screen, and then press [Preferences] to configure the settings. [Direct Connection Settings]
Are the Machine and Wireless LAN Router (Access Point) Located Appropriately?
The machine and wireless LAN router should be installed in a location without walls or other obstructions between the devices and within range of 50 m.
Do not install near a microwave oven, digital cordless telephone, or other device that generates radio waves.
Check the Security Settings of the Wireless LAN Router.
For details, see the manual of the wireless LAN router or contact the manufacturer.
Could not connect using WPS. Wait a moment, then configure the settings again.
An error occurred, preventing the machine from establishing a WPS connection.
Wait a Moment, and Configure the Settings Again.
If you still cannot establish a WPS connection, check whether the wireless LAN router (access point) supports WPS.
If It Supports WPS
Check that the machine and wireless LAN router are located appropriately.
The machine and wireless LAN router should be installed in a location without walls or other obstructions between the devices and within range of 50 m.
Do not install near a microwave oven, digital cordless telephone, or other device that generates radio waves.
Could not perform Open System authentication. Check the encryption key settings.
The WEP authentication methods of the machine and wireless LAN router (access point) do not match, or MAC address filtering of the wireless LAN router is set to prevent a connection to the machine, thereby preventing Open System Authentication.
Use the Manual Setup Method to Change the WEP Authentication Method to [Shared Key], and Connect Again.
In the MAC address filtering setting of the wireless LAN router, allow the connection to the machine.
Check the MAC address of the machine, and configure the wireless LAN router to allow a connection from that MAC address. Viewing the MAC Address and Connection Information of the Wireless LAN For the setup method, see the manual of the wireless LAN router or contact the manufacturer.
Could not perform Shared Key authentication. Check the encryption key settings.
The network key (encryption key) of the wireless LAN router (access point) is not configured correctly, or the WEP authentication methods of the machine and wireless LAN router do not match, preventing Shared Key Authentication.
Reset the Network Key.
Check the network key of the wireless LAN router, and configure the settings correctly on the machine. Connecting to a Wireless LAN
Match the WEP Authentication Method on the Machine and Wireless LAN Router.
The machine may be set to Shared Key Authentication, and the wireless LAN router may be set to Open System Authentication. Change the WEP setting according to the authentication method you are using.
When Using Open System Authentication
Connect to the wireless LAN using either of the following methods:
On the wireless LAN router, change the WEP authentication method to "Shared Key", and connect again. For the setup method, see the manual of the wireless LAN router or contact the manufacturer.
Direct Connection terminated.
The connection with a mobile device was terminated.
The settings are configured to not print data from a USB memory device.
To Cancel Restriction, Change the [Memory Media Settings] Setting.
The machine must be restarted to apply the settings.
Log in to Remote UI in System Manager Mode [Settings/Registration] [Store/Access Files Settings] [Memory Media Settings] [Edit] select the [Memory Media Print] checkbox [OK] restart the machine.
On the control panel, press [Menu] in the [Home] screen, and then press [Function Settings] to change the setting. [Memory Media Settings]
No reply from the destination.
The Ethernet cable may not be connected or there may be a problem with the switch. Check the Ethernet cable and switch status.
No response from the host.
The machine is not connected correctly to the network.
Check the Settings of the Machine and Network, and Connect Again.
When printing from a computer, change the paper size setting on the printer driver to match the size of the loaded paper. Printing from a Computer
When Reloading Paper
Load paper of the size set on the control panel or printer driver. Loading Paper
Check That the Paper Guides Are Aligned with the Markings and Are Not Too Loose or Too Tight.
Drawer
Printing is restricted.
Printing is restricted due to Department ID Management.
Log In with a Department ID That Does Not Restrict Printing.
For the Department ID and PIN, contact the system administrator.
To Cancel Restriction, Change the [Restrict Functions] Setting of Your Department ID.
Log in to Remote UI in System Manager Mode [Settings/Registration] [User Management] [Department ID Management] select the Department ID to edit clear the [Restrict Color Print] and [Restrict Black & White Print] checkboxes [OK]
On the control panel, press [Menu] in the [Home] screen, and then press [Management Settings] to change the setting. [Department ID Management]
Remote scanning is restricted.
Scanning from a computer is restricted due to Department ID Management.
To Cancel Restriction, Change the [Department ID Management] Setting.
Log in to Remote UI in System Manager Mode [Settings/Registration] [User Management] [Department ID Management] [Edit] select the [Allow Scan Jobs with Unknown IDs] checkbox [OK]
On the control panel, press [Menu] in the [Home] screen, and then press [Management Settings] to change the setting. [Department ID Management]
Replace the waste toner container.
The waste toner container is full.
Replace with a New Waste Toner Container.
Replace the waste toner container while following the instructions on the screen.
[Home] screen on the control panel [Status Monitor] [Error Information/Notification] [Replace Waste Toner Container]
Replace toner cartridge.
The toner has run out.
Replace with a New Toner Cartridge.
Display the toner cartridge replacement steps and replace the toner cartridge while following the instructions on the screen.
[Home] screen on the control panel [Status Monitor] [Error Information/Notification] [Replace Toner Cartridge] [Display Toner Cartridge Replacement Steps]
Scanning is restricted.
Scanning is restricted due to Department ID Management.
Log In with a Department ID That Does Not Restrict Scanning.
For the Department ID and PIN, contact the system administrator.
To Cancel Restriction, Change the [Restrict Functions] Setting of Your Department ID.
Log in to Remote UI in System Manager Mode [Settings/Registration] [User Management] [Department ID Management] select the Department ID to edit clear the [Restrict Scan] checkbox [OK]
On the control panel, press [Menu] in the [Home] screen, and then press [Management Settings] to change the setting. [Department ID Management]
Set the correct authentication information.
The authentication method or authentication information of IEEE 802.1X is not set correctly.
Set the Authentication Method and Authentication Information (Keys and Certificates, Password, CA Certificate) Correctly.
Specifying and registering new destinations is restricted.
Destinations that can be specified for sending are restricted to those destinations registered in the Address Book.
To Cancel Restriction, Change the [Restrict New Destinations] Setting.
Log in to Remote UI in System Manager Mode [Settings/Registration] [TX Settings] [Restrict New Destinations] [Edit] clear the [Restrict New Destinations] checkbox [OK]
On the control panel, press [Menu] in the [Home] screen, and then press [Function Settings] to change the setting. [Restrict New Destinations]
The authentication server certificate has expired.
The server certificate sent from the RADIUS server has expired.
Saving of scanned data to a computer is restricted due to Department ID Management.
To Cancel Restriction, Change the [Department ID Management] Setting.
Log in to Remote UI in System Manager Mode [Settings/Registration] [User Management] [Department ID Management] [Edit] select the [Allow Scan Jobs with Unknown IDs] checkbox [OK]
On the control panel, press [Menu] in the [Home] screen, and then press [Management Settings] to change the setting. [Department ID Management]
The encryption key is not set correctly. Check the encryption key settings.
The network key (encryption key) of the wireless LAN router (access point) is not configured correctly on the machine. Alternatively, the WEP authentication method of the machine does not match that of the wireless LAN router.
Reset the Network Key.
Check the network key of the wireless LAN router, and configure the settings correctly on the machine. Connecting to a Wireless LAN
Match the WEP Authentication Method on the Machine and Wireless LAN Router.
The machine may be set to Shared Key Authentication, and the wireless LAN router may be set to Open System Authentication. Change the WEP setting according to the authentication method you are using.
When Using Open System Authentication
Connect to the wireless LAN using either of the following methods:
On the wireless LAN router, change the WEP authentication method to "Shared Key", and connect again. For the setup method, see the manual of the wireless LAN router or contact the manufacturer.
The memory is full. [The memory is full.] Is Displayed on the Control Panel, and the Operation Cannot Be Performed.
Scanning cannot be performed due to insufficient available memory. If there is data waiting to be printed or sent, wait until the processing is completed.
When Scanning, Change the Data Size to a Small File Format.
[Home] screen on the control panel [Scan] select the scan type [Send Settings] tab*1 [File Format] select the file format.
*1 You can skip this step when saving data to a USB memory device.
When sending an original with many pages, divide the original and send it.
Change the set resolution to a lower resolution when scanning the original.
The memory is full. Enter the original type settings again.
Scanning of the original cannot be performed due to insufficient available memory when copying.
To Copy, Change the [Original Type] Setting.
[Home] screen on the control panel [Copy] [Other Settings] [Original Type] [Text/Photo/Map (Speed)].
The memory is full. Scanning will be canceled. Do you want to print?
Reading of the original cannot be performed due to insufficient available memory. Alternatively, all the pages could not be read when sorting and copying.
Divide the Original Before Copying.
Print up to the pages that were read or cancel the job, and then divide the original before copying.
Try Configuring the Setting as Follows.
[Home] screen on the control panel [Copy] [Other Settings] [Original Type] [Text/Photo/Map (Speed)].
The number of entered characters is incorrect or invalid characters are used.
The network key of the wireless LAN router (access point) is not configured correctly on the machine.
Reset the Network Key.
Check the network key of the wireless LAN router, and configure the settings correctly on the machine. Connecting to a Wireless LAN
The USB memory is restricted.
Saving of scanned originals to a USB memory device is restricted.
To Cancel Restriction, Change the [Memory Media Settings] Setting.
The machine must be restarted to apply the settings.
Log in to Remote UI in System Manager Mode [Settings/Registration] [Store/Access Files Settings] [Memory Media Settings] [Edit] select the [Store to Memory Media] checkbox [OK] restart the machine.
On the control panel, press [Menu] in the [Home] screen, and then press [Function Settings] to change the setting. [Memory Media Settings]
Toner Cartridge Communication Error
Printing cannot be performed due to incorrect installation of the toner cartridges, a damaged toner cartridge, or the use of a non-Canon toner cartridge, resulting in a communication error.
Reinstall the Toner Cartridges or Replace with New Toner Cartridges.
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