If printing cannot be performed, or scanned data or a fax cannot be sent or received, or another error occurs, an error code (three-digit number starting with "#") is displayed in the report or job log.
Report
Job Log
Select the error code from the list below, and check how to troubleshoot the problem.
The data volume is too large to send or receive a fax.
Divide the Original or Lower the Resolution.
Cannot Send a Fax
When sending an original with many pages, divide the original and send it.
Change the set resolution to a lower resolution when scanning the original.
[Home] screen on the control panel [Fax] [TX/RX Settings] tab [Resolution] select the resolution.
Cannot Receive a Fax
Ask the sender to divide the original or lower the resolution and send the fax again.
#005
There was no response from the other party's device within the time limit.
Did You Specify an Overseas Destination?
You may not have been able to connect correctly to the destination. After entering the international access number or country code, enter the wait time (pause) or lower the communication start speed before sending the fax. Cannot Send a Fax to an International Destination
Is the Other Party's Device Ready to Receive a Fax?
The power of the other party's device may not be turned on, or the RX Mode may not be configured correctly. Have the other party check these.
#012
The receiving device is out of paper (recording paper). Have the other party add more paper.
#018
There was no response from the other party's device due to it being busy or another reason.
Did You Specify an Overseas Destination?
You may not have been able to connect correctly to the destination. After entering the international access number or country code, enter the wait time (pause) or lower the communication start speed before sending the fax. Cannot Send a Fax to an International Destination
Is the Other Party's Device Ready to Receive a Fax?
The power of the other party's device may not be turned on, or the RX Mode may not be configured correctly. Have the other party check these.
#022
Sending of faxes from a computer is restricted. Alternatively, the destination specified as the forwarding destination may have been deleted from the Address Book.
To Cancel Restriction of Sending Faxes from a Computer, Change the [Fax TX Settings] Setting.
Log in to Remote UI in System Manager Mode [Settings/Registration] [TX Settings] [Fax TX Settings] [Edit] select the [Allow Fax Driver TX] checkbox [OK]
On the control panel, select [Menu] in the [Home] screen, and then select [Function Settings] to change the setting. [Allow Fax Driver TX]
Register the Forwarding Destination to the Address Book.
Sending of a fax failed due to insufficient available memory or the maximum number of destinations to which a fax can be sent was exceeded. Alternatively, printing could not be performed due to the file size. If there is data waiting to be printed or sent by fax, wait until the processing is completed.
When Sending Faxes, Divide the Original or Lower the Resolution.
When sending an original with many pages, divide the original and send it.
Change the set resolution to a lower resolution when scanning the original.
[Home] screen on the control panel [Fax] [TX/RX Settings] tab [Resolution] select the resolution.
When Sending a Fax Using Windows, Are You Trying to Send the Fax to Multiple Destinations?
Sending of the fax may have failed due to the maximum number of destinations that can be specified at a time was exceeded. Use the following procedure to change the fax driver setting and increase the number of destinations that can be specified at a time.
1
Log on to the computer using an administrator account.
Was the USB Memory Device Formatted with a Supported File System?
You can use a USB memory device with a FAT16 or FAT32 file system.
#701
Authentication could not be performed due to incorrect entry of the Department ID or PIN. Alternatively, the user attempted to perform an operation restricted with Department ID Management without entering the Department ID.
Enter the Correct Department ID and PIN.
If you lost your Department ID or PIN, contact the system administrator.
To Cancel Restriction, Change the [Department ID Management] Setting.
Log in to Remote UI in System Manager Mode [Settings/Registration] [User Management] [Department ID Management] [Edit] select the [Allow Print Jobs with Unknown IDs], Allow Scan Jobs with Unknown IDs], and [Allow Black & White Copy Jobs] checkboxes [OK]
On the control panel, select [Menu] in the [Home] screen, and then select [Management Settings] to change the setting. [Department ID Management]
#703
The machine does not have sufficient free memory.
Is Any Other Data Being Sent?
Wait for sending to be completed before sending again.
Log in to Remote UI in System Manager Mode [Settings/Registration] [Network Settings] [Waiting Time for Connection at Startup]
On the control panel, select [Menu] in the [Home] screen, and then select [Preferences] to view this information. [Wait Time for Conn. at Startup]
If a wait time is set, a connection cannot be established immediately after turning ON the power of the machine. Sending starts after the wait time has elapsed.
To change the wait time, click [Edit] on the above [Waiting Time for Connection at Startup] screen, enter the wait time, and then click [OK].
#766
The certificate has expired.
Renew the certificate, or use a certificate that is not expired.
Are the current date and time on the machine correct?
Check the date and time setitngs. If the settings are not correct, set the time zone, and then set the current date and time. Setting the Date and Time
#801 Error Code "#801" Is Displayed
The machine cannot connect to the SMTP server, or the information of the SMTP server or shared folder is not set correctly.
You do not have permission to access the shared folder or FTP server, or the destination is not set correctly.
Does the Sending User (User Name Registered as a Destination) Have Write Permission for the Store Location?
If the user does not have permission, grant write permission to the sending user for the store location. For details, contact the network administrator.
Set the Correct Path to the Shared Folder or FTP Server.
The user name or password to be used to access the shared folder or FTP server is not set correctly. Alternatively, the destination of the e-mail or I-Fax is not set correctly.
When Saving to a Shared Folder or FTP Server, Correctly Set the User Name and Password to Be Used to Access the Server.
When Sending an E-mail or I-Fax, Specify a Correct E-Mail Address Before Sending.
When you are using a destination in the Address Book, check that the e-mail address registered in the Address Book is correct. Registering Destinations (Address Book)
Communication with the SMTP server is set to be encrypted, but there is no encryption algorithm shared with the SMTP server, so encrypted communication failed. Alternatively, a verify certificate error occurred.
Check the Algorithms Supported by the SMTP Server and Those Supported by the Machine.
For details about the algorithms supported by the SMTP server, contact your provider.
For details about the algorithms supported by the machine, see the following: Keys and Certificates
Communication with the POP3 server is set to be encrypted using POP authentication before sending data (POP before SMTP), but encrypted communication failed. Alternatively, a verify certificate error occurred.
APOP authentication is set to be used to encrypt the password at authentication using POP authentication before sending data (POP before SMTP), but APOP authentication failed.
The power of the machine turned OFF for some reason. Make sure the power plug is firmly inserted into an outlet.
#853
Printing or Secure Print failed for some reason. If the operation was canceled when print data was being sent from a computer to the machine, try printing again. Otherwise, check the following:
Are You Printing a Large Job?
The data volume may have exceeded the processing capacity of the machine. Reduce the number of pages to print, or print when there is no print data being printed or waiting to be printed.
Is the Data to Be Printed Corrupted?
If the data is corrupted or otherwise damaged, fix the data.
Are You Trying to Print a PDF File from a USB Memory Device?
When printing a password-protected PDF file, enter the password before printing.
[Home] screen on the control panel [Memory Media Print] select the file to print [Apply] [Set PDF Details] [Password to Open Document] enter the password [Apply]
Are You Trying to Print with Secure Print?
The machine may be configured not to use the Secure Print function. Try either of the following methods:
Enable Secure Print.
The machine must be restarted to apply the settings.
Log in to Remote UI in System Manager Mode [Settings/Registration] [Secure Print Settings] [Edit] select the [Secure Print] checkbox [OK] restart the machine
On the control panel, select [Menu] in the [Home] screen, and then select [Function Settings] to configure the settings. [Secure Print]
Print without using the Secure Print function.
Was the Secure Print Data Left for a While?
If printing of the Secure Print data is not performed after a set period of time, the data is deleted from the memory automatically. If the save period elapses and the data is deleted automatically, try printing with Secure Print again.
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