Countermeasures for Each Message

A message appears on the display when there is a problem with copy or print processing, when the machine cannot communicate, or when some other problem prevents normal operation. Find out more information about messages in the following list.

A counterfeit or non-Canon drum cartridge may be in use.

The drum cartridge used may not be a genuine Canon product.

Only genuine Canon drum cartridges should be used as replacement drum cartridges.
Consumables

A counterfeit or non-Canon toner cartridge may be in use.

The toner cartridge used may not be a genuine Canon product.

Only genuine Canon toner cartridges should be used as replacement toner cartridges.
Consumables

Amount in cart. cannot be displ. correctly. (for toner cartridge)

The toner cartridge is not installed correctly, or there is possible trouble on the toner cartridge.

Reinstall the toner cartridge. If this message does not disappear after reinstalling several times, the toner cartridge might be possibly broken. Contact the store where you purchased the toner cartridge, or consult the Canon Customer Help Center.
Replacing the Toner Cartridge

You might not be using a Canon genuine toner cartridge.

We recommend Canon genuine toner cartridges as replacement toner cartridges.
Consumables

Amount in cart. cannot be displ. correctly. (for drum cartridge)

The drum cartridge is not installed correctly, or there is possible trouble on the drum cartridge.

Reinstall the drum cartridge. If this message does not disappear after reinstalling several times, the drum cartridge might be possibly broken. Contact the store where you purchased the drum cartridge, or consult the Canon Customer Help Center.
Replacing the Drum Cartridge

You might not be using a Canon genuine drum cartridge.

We recommend Canon genuine drum cartridges as replacement drum cartridges.
Consumables

Cannot find the access point.

When automatic setting with WPS was attempted, a wireless router could not be detected within a specific period of time.

Connect again paying attention to the time limit.
Setting Up Connection Using WPS Push Button Mode
Setting Up Connection Using WPS PIN Code Mode

An SSID of a wireless router was entered, but the entry was incorrect.

Check the SSID and enter the correct one again.
Checking the SSID and Network Key
Setting Up Connection by Specifying Detailed Settings

A wireless router could not be detected due to setting problems of the network to be connected.

Check whether the machine is properly installed and ready to connect to the network.
Installation/Settings Problems

If the problem persists, check the security settings of the wireless router.

Cart. Comm. Error A counterfeit or non-Canon drum cart. may be in use.

The drum cartridge may not be installed correctly or may be faulty.

Re-install the drum cartridge. If re-installing the drum cartridge fails to clear the error message, the drum cartridge may be faulty. Contact the store where you purchased the drum cartridge or consult the Canon Customer Help Center.
Procedure for Replacing the Drum Cartridge

Cart. Comm. Error A counterfeit or non-Canon toner cart. may be in use.

The toner cartridge may not be installed correctly or may be faulty.

Re-install the toner cartridge. If re-installing the toner cartridge fails to clear the error message, the toner cartridge may be faulty. Contact the store where you purchased the toner cartridge or consult the Canon Customer Help Center.
Procedure for Replacing the Toner Cartridge

Check the authentication settings.

The authentication method set on the machine does not match the authentication method set on the RADIUS server.

Check that the same authentication method is set on this machine and the RADIUS server, and set the correct authentication method.
Configuring IEEE 802.1X Authentication Settings

Cooling down... Wait a moment, then try again.

The temperature of the fixing assembly is high.

Wait for a while until the fixing assembly cools down. After the temperature of the fixing assembly falls, try the operation again.

Cooling down... Wait a moment.

The temperature of the fixing assembly is high.

Wait for a while until the fixing assembly cools down. After the temperature of the fixing assembly falls, the message will disappear.

Could not connect. (for Access Point Mode connection)

Connection in Access Point Mode failed due to an error.

Wait a few moments and try again. If you still cannot connect, turn OFF the machine, and then turn it back on again.
Connecting Directly (Access Point Mode)

Could not connect. (for Easy Connection via PC connection)

An error has occurred while starting Easy Connection via PC (cableless setup mode).

Press the [Back] key to return to the previous screen, and then try <Easy Connection via PC> again.

If the same message still appears after retrying <Easy Connection via PC>, turn OFF the machine, and then turn it back on again.

Could not connect. Check the PSK settings.

The network key (PSK) of a wireless router to be connected is not set to the machine correctly.

Check the network key (PSK) of the wireless router, and set it to the machine again.
Checking the SSID and Network Key
Setting Up Connection by Selecting a Wireless Router
Setting Up Connection by Specifying Detailed Settings

If the problem persists even after checking the network key, check whether the machine is properly installed and ready to connect to the network.
Installation/Settings Problems

Could not connect using the wireless LAN. (for wireless LAN connection)

A connection failed due to an error while setting wireless LAN connection.

Restart the machine and set again.

If the problem persists even after restarting the machine, check whether the machine is properly installed and ready to connect to the network.
Installation/Settings Problems

If the problem persists even after checking the wireless LAN connection, check the security settings of the wireless router.

Could not connect using the wireless LAN. (for wireless LAN communication)

Wireless LAN communication failed due to an error.

Wait for a while, and set again. If you still cannot get connection, turn OFF the machine and then restart it.

Could not connect using WPS.

When automatic setting with WPS was attempted, the connection failed due to an error.

Wait for a while, and set again. If the problem persists, check whether the wireless router supports WPS.

If WPS is supported:

Check whether the machine is properly installed and ready to connect to the network.
Installation/Settings Problems

If WPS is not supported:

Set using another connecting method.
Connecting to a Wireless LAN

Could not detect any connections from wireless devices.

Mobile device detection was not possible within the predetermined length of time.

Connect again paying attention to the time limit.
Connecting Directly (Access Point Mode)

Could not perform cleaning.

Paper jammed during cleaning.

Remove the jammed paper, set paper correctly, and perform cleaning again.
Clearing Paper Jams
Cleaning the Fixing Assembly

Could not perform Shared Key auth. Check WEP settings.

The network key (the WEP key) of a wireless router to be connected is not set to the machine correctly.

Check the network key (the WEP key) of the wireless router, and set it to the machine again.
Checking the SSID and Network Key
Setting Up Connection by Specifying Detailed Settings

Connect again by selecting a wireless router or by manually changing the WEP authentication method to <Open System>.
Setting Up Connection by Selecting a Wireless Router
Setting Up Connection by Specifying Detailed Settings

The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."

Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.

Could not set the current date and time.

The communication failed due to a network error and a timeout occurred.

Check the network environment that the machine connects with.

Use <Current Date/Time Settings> to set the time manually, or, in [SNTP Settings], clear the [Use SNTP] check box.
Setting the Current Date and Time
Configuring SNTP

Could not update the device time because its battery has run out. Cannot use Google Cloud Print if the time settings are incorrect.

The machine's battery has run out and the correct time settings could not be kept.

Set the correct time again.
Setting the Current Date and Time

Direct Connection terminated.

Connection with the mobile device was interrupted.

Establish Direct Connection again.
Connecting Directly (Access Point Mode)

Drum cart. life end. Replcmt. recommended.

The drum cartridge has reached the end of its lifetime.

Replacement of the drum cartridge is recommended.
Replacing the Drum Cartridge

Drum cart. reached end of lifetime.

The drum cartridge has reached the end of its lifetime.

Replace the drum cartridge with a new one.
Replacing the Drum Cartridge

Easy Connection via PC ended due to timeout.

A connection to the computer has not been established for 30 minutes since Easy Connection via PC (cableless setup mode) started.

Press the [Back] key to return to the previous screen, and then try <Easy Connection via PC> again.

Google Cloud Print not avail. Server auth err

Cloud Print could not perform server authentication, or could not acquire information for registration.

Check whether the date and time settings are correctly specified.
<Date/Time Settings>

Google Cloud Print not avail. Server comm err

Cloud Print is unavailable due to an error.

Check whether the machine is correctly connected to a wired LAN or a wireless LAN.
Connecting to a Wired LAN
Connecting to a Wireless LAN

A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether the 5222 port is available with your computer.

If a proxy server is used on the network, check whether the proxy settings on the machine and the server are correct. For details, contact your Network Administrator.
Setting a Proxy

Incorrect number of characters/invalid characters entered.

The network key (the WPA/WPA2-PSK or WEP key) of a wireless router is not entered correctly.

Check the network key (the WPA/WPA2-PSK or WEP key) of the wireless router, and set it to the machine again. For more information about how to check the network key, see the instruction manuals for your networking devices or contact your manufacturer.
Checking the SSID and Network Key
Setting Up Connection by Selecting a Wireless Router
Setting Up Connection by Specifying Detailed Settings

Insert the drum cartridge.

The drum cartridge is not set or properly set.

Properly set the drum cartridge.
Replacing the Drum Cartridge

Insert the toner cartridge.

The toner cartridge is not set or properly set.

Properly set the toner cartridge.
Replacing the Toner Cartridge

No Paper: Drawer 1

Paper is not loaded in the drawer.

Load the paper.
Loading Paper

Paper on which reports or lists can be printed is not loaded.

Reports or lists can be printed on A4 or Letter size paper. Load A4 or Letter size paper and set its size.
Loading Paper
Specifying Paper Size and Type

No reply from the destination.

A network cable may be disconnected, or there may be a problem in a switch.

Check the status of the network cables and switches.

No response from host.

The machine is not connected to a network correctly.

Check the machine and network settings, and connect again.
Setting Up the Network Environment

Paper jammed.

Paper jams.

Remove the jammed paper, and print again (Printing may resume automatically).
Clearing Paper Jams

Preparing a drum cart. is recommended.

Drum cartridge replacement time is near.

Replace the drum cartridge if you see this message before you start to print a large job.
Consumables

Preparing a toner cart. is recommended.

Toner cartridge replacement time is near.

Replace the toner cartridge if you see this message before you start to print a large job.
Consumables

Set the correct authentication information.

The client authentication information (key and certificate, user name and password, or CA certificate) is not set correctly.

Check the specified authentication method and authentication information (key and certificate, user name and password, and CA certificate).
Configuring IEEE 802.1X Authentication Settings

Size/Settings Mismatch

The paper size setting on the operation panel does not match the loaded paper size.

Match the paper size setting specified in <Paper Settings> and the size of the paper that is actually loaded.

To use the loaded paper

Change the setting of <Paper Settings> to match the loaded paper size.
Specifying Paper Size and Type

If printing from a computer, check whether the paper size setting in the printer driver matches the loaded paper size.

To load paper without changing the settings

Load the paper with the size that is set to <Paper Settings>.
Loading Paper

The connection with the PC has been lost. Check the connection.

The connection to the computer was lost during a scan.

Check the connection between the machine and the computer.
Preparing to Use the Machine as a Scanner

The memory is full. Scanning will be canceled. Print?

A document could not be scanned due to insufficient memory space.

Copy the document in two or more parts.

The WEP key is not set correctly. Check the WEP settings.

The network key (the WEP key) of a wireless router to be connected is not set to the machine correctly.

Check the network key (the WEP key) of the wireless router, and set it to the machine again.
Checking the SSID and Network Key
Setting Up Connection by Selecting a Wireless Router
Setting Up Connection by Specifying Detailed Settings

The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."

Toner cart. life end. Replcmt. recommended.

The toner cartridge has reached the end of its lifetime.

Replacement of the toner cartridge is recommended.
Replacing the Toner Cartridge

Toner cart. reached end of lifetime.

The toner cartridge has reached the end of its lifetime.

Replace the toner cartridge with a new one.
Replacing the Toner Cartridge

Turn main power OFF and ON. If device does not recover, contact your dealer or service representative.

An error has occurred with the machine.

Turn OFF the power switch, wait 10 seconds, and turn it back ON. If the problem persists, turn OFF the power switch, disconnect the power cord, and contact your local authorized Canon dealer or the Canon help line. Be sure to provide the displayed <Ennn-nnnn>.

Use Remote UI to set info. necessary for authentication.

The IEEE 802.1X settings are incorrect.

Check whether [Login Name] is set correctly.

Check whether the [Use TLS], [Use TTLS], or [Use PEAP] check box is selected.

If using TLS, check whether a "key and certificate" is registered.

If using TTLS or PEAP, check whether a user name and password are set correctly.
Configuring IEEE 802.1X Authentication Settings