A message appears on the display when there is a problem with copy or print processing, when the machine cannot communicate, or when some other problem prevents normal operation. Find out more information about messages in the following list.
A counterfeit or non-Canon drum cartridge may be in use.
The drum cartridge used may not be a genuine Canon product.
Only genuine Canon drum cartridges should be used as replacement drum cartridges. Consumables
A counterfeit or non-Canon toner cartridge may be in use.
The toner cartridge used may not be a genuine Canon product.
Only genuine Canon toner cartridges should be used as replacement toner cartridges. Consumables
Amount in cart. cannot be displ. correctly. (for toner cartridge)
The toner cartridge is not installed correctly, or there is possible trouble on the toner cartridge.
Reinstall the toner cartridge. If this message does not disappear after reinstalling several times, the toner cartridge might be possibly broken. Contact the store where you purchased the toner cartridge, or consult the Canon Customer Help Center. Replacing the Toner Cartridge
You might not be using a Canon genuine toner cartridge.
We recommend Canon genuine toner cartridges as replacement toner cartridges. Consumables
Amount in cart. cannot be displ. correctly. (for drum cartridge)
The drum cartridge is not installed correctly, or there is possible trouble on the drum cartridge.
Reinstall the drum cartridge. If this message does not disappear after reinstalling several times, the drum cartridge might be possibly broken. Contact the store where you purchased the drum cartridge, or consult the Canon Customer Help Center. Replacing the Drum Cartridge
You might not be using a Canon genuine drum cartridge.
We recommend Canon genuine drum cartridges as replacement drum cartridges. Consumables
Cannot find the access point.
When automatic setting with WPS was attempted, a wireless router could not be detected within a specific period of time.
If the problem persists, check the security settings of the wireless router.
Cart. Comm. Error A counterfeit or non-Canon drum cart. may be in use.
The drum cartridge may not be installed correctly or may be faulty.
Re-install the drum cartridge. If re-installing the drum cartridge fails to clear the error message, the drum cartridge may be faulty. Contact the store where you purchased the drum cartridge or consult the Canon Customer Help Center. Procedure for Replacing the Drum Cartridge
Cart. Comm. Error A counterfeit or non-Canon toner cart. may be in use.
The toner cartridge may not be installed correctly or may be faulty.
Re-install the toner cartridge. If re-installing the toner cartridge fails to clear the error message, the toner cartridge may be faulty. Contact the store where you purchased the toner cartridge or consult the Canon Customer Help Center. Procedure for Replacing the Toner Cartridge
Check the authentication settings.
The authentication method set on the machine does not match the authentication method set on the RADIUS server.
Wait for a while until the fixing assembly cools down. After the temperature of the fixing assembly falls, try the operation again.
Cooling down... Wait a moment.
The temperature of the fixing assembly is high.
Wait for a while until the fixing assembly cools down. After the temperature of the fixing assembly falls, the message will disappear.
Could not connect. (for Access Point Mode connection)
Connection in Access Point Mode failed due to an error.
Wait a few moments and try again. If you still cannot connect, turn OFF the machine, and then turn it back on again. Connecting Directly (Access Point Mode)
Could not connect. (for Easy Connection via PC connection)
An error has occurred while starting Easy Connection via PC (cableless setup mode).
Press the [Back] key to return to the previous screen, and then try <Easy Connection via PC> again.
If the same message still appears after retrying <Easy Connection via PC>, turn OFF the machine, and then turn it back on again.
Could not connect. Check the PSK settings.
The network key (PSK) of a wireless router to be connected is not set to the machine correctly.
If the problem persists even after checking the network key, check whether the machine is properly installed and ready to connect to the network. Installation/Settings Problems
Could not connect using the wireless LAN. (for wireless LAN connection)
A connection failed due to an error while setting wireless LAN connection.
Restart the machine and set again.
If the problem persists even after restarting the machine, check whether the machine is properly installed and ready to connect to the network. Installation/Settings Problems
If the problem persists even after checking the wireless LAN connection, check the security settings of the wireless router.
Could not connect using the wireless LAN. (for wireless LAN communication)
Wireless LAN communication failed due to an error.
Wait for a while, and set again. If you still cannot get connection, turn OFF the machine and then restart it.
Could not connect using WPS.
When automatic setting with WPS was attempted, the connection failed due to an error.
Wait for a while, and set again. If the problem persists, check whether the wireless router supports WPS.
The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.
Could not set the current date and time.
The communication failed due to a network error and a timeout occurred.
Check the network environment that the machine connects with.
A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether the 5222 port is available with your computer.
If a proxy server is used on the network, check whether the proxy settings on the machine and the server are correct. For details, contact your Network Administrator. Setting a Proxy
Incorrect number of characters/invalid characters entered.
The network key (the WPA/WPA2-PSK or WEP key) of a wireless router is not entered correctly.
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.
Toner cart. life end. Replcmt. recommended.
The toner cartridge has reached the end of its lifetime.
Turn main power OFF and ON. If device does not recover, contact your dealer or service representative.
An error has occurred with the machine.
Turn OFF the power switch, wait 10 seconds, and turn it back ON. If the problem persists, turn OFF the power switch, disconnect the power cord, and contact your local authorized Canon dealer or the Canon help line. Be sure to provide the displayed <Ennn-nnnn>.
Use Remote UI to set info. necessary for authentication.
The IEEE 802.1X settings are incorrect.
Check whether [Login Name] is set correctly.
Check whether the [Use TLS], [Use TTLS], or [Use PEAP] check box is selected.
If using TLS, check whether a "key and certificate" is registered.
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