Canon - Troubleshooting (FAQ)

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MF656Cdw / MF654Cdw / MF653Cdw / MF652Cw

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Frequently Asked Questions	Sending Scan Data by E-Mail Forwarding Received Faxes by E-Mail Sending Faxes from a Computer (PC Fax)
Error Messages/Error Codes	If a Message Is Displayed on the Screen An Error Code (3-Digit Number with #) Is Displayed in the Report or Job Log Error Code "#806" Is Displayed "Paper Settings and Loaded Size Mismatch" Is Displayed "The USB memory is restricted." Appears on the Display (Screen) "The memory is full." Appears on the Display (Screen), and the Operation Could Not Be Performed
Scanning	Scanning and Saving to a Computer Operating a Computer to Scan Preparing the Scanner for Use in a Network Environment (Windows) Setting the File Format and Original Orientation for Scanning (MF Scan Utility) Scanning and Sending to an FTP Server Scanning and Sending to a Shared Folder on a Computer (Windows) Scanning and Sending to a Shared Folder on a Computer (macOS) Setting Access Restrictions for a Shared Folder (Remote UI)
Faxing	Printing a Received Fax Later (Memory Reception) Deleting/Forwarding Fax Documents Saved in Memory (Memory Reception) Telephone and Fax Do Not Automatically Switch Cannot Send Faxes Cannot Receive Faxes Cannot Send an International Fax Sending a Fax to a Destination that Was Specified Before Previewing a Received Fax without Printing Where to Connect the Telephone Line Continuing to Print Received Faxes Even When the Remaining Amount of Toner Is Low Specifying a Fax Receive Mode Printing My Fax Number or Company Name on the Recipient's Printed-out Received Fax Disabling Automatic Printing of the Communication Management Report Printing a Report Only When Fax Transmission Fails (Fax TX Result Report) Canceling a Fax Send or a Copy Job
Copying/Printing	Printing Speed Is Slow Blank Paper Is Output Copying the Front and Back Sides of a Driver's License or Health Insurance Card Together on a Single Sheet (ID Card Copy) Enlarging/Reducing a Copied Image Printing on Envelopes Printing on Preprinted Paper with a Logo Printing on Custom-Size Paper Enhancing Security to Prevent Others from Printing Out a Document (Secure Print) (Windows) Enhancing Security to Prevent Others from Printing Out a Document (Secure Print) (macOS) The Document Printed from a Computer Is Not on the Machine (Secure Print) Paper with a Large Arrow Is Output that Was Not Set to Be Printed
Network	Connecting to a Wireless LAN Changing to a Wireless LAN Connection Setting a Wireless LAN Manually (MF746Cdw / MF745Cdw / MF743Cdw / MF741Cdw / MF644Cdw / MF642Cdw / MF641Cw / MF543dw / MF449dw / MF448dw / MF445dw) Setting a Wireless LAN Manually (MF656Cdw / MF654Cdw / MF653Cdw / MF652Cw / MF455dw / MF453dw / MF452dw / MF451dw) Connecting to a Wireless LAN Using WPS (Using the Router's Push Button) (MF746Cdw / MF745Cdw / MF743Cdw / MF741Cdw / MF644Cdw / MF642Cdw / MF641Cw / MF543dw / MF449dw / MF448dw / MF445dw) Connecting to a Wireless LAN Using WPS (Using the Router's Push Button) (MF656Cdw / MF654Cdw / MF653Cdw / MF652Cw / MF455dw / MF453dw / MF452dw / MF451dw) Connecting to a Wireless LAN Using a PIN Code (MF746Cdw / MF745Cdw / MF743Cdw / MF741Cdw / MF644Cdw / MF642Cdw / MF641Cw / MF543dw / MF449dw / MF448dw / MF445dw) Connecting to a Wireless LAN Using a PIN Code (MF656Cdw / MF654Cdw / MF653Cdw / MF652Cw / MF455dw / MF453dw / MF452dw / MF451dw) Setting an IP Address on the Machine Manually Checking the IP Address Set on the Machine Checking the MAC Address Set on the Machine
Troubleshooting	Paper Is Jammed How to Remedy Paper Jams (MF746Cdw / MF745Cdw / MF743Cdw / MF741Cdw / MF656Cdw / MF654Cdw / MF653Cdw / MF652Cw / MF644Cdw / MF642Cdw / MF641Cw) How to Remedy Paper Jams (MF543dw) How to Remedy Paper Jams (MF455dw / MF453dw / MF452dw / MF451dw / MF449dw / MF448dw / MF445dw) The Original Is Jammed in the Feeder If Paper Jams Repeatedly Black Streaks (Lines) Appear in the Scan Data Printing from a Computer Causes an Error (Network Environment) Paper Is Wrinkled/Curled Paper Is Wrinkled Paper Curls Printouts Are Dirty with Splattered Toner Streaks (Lines)/Uneven Printing Appears in Printouts The Machine Is Not Displayed When Wanting to Install the Driver (WSD Port)
Consumables	Replacing the Toner Cartridges Checking the Amount Remaining in the Toner Cartridges
Management/Preferences	Changing Sound Settings Changing the Period of Time before Entering Sleep Mode The System Manager ID and the PIN Are Unknown Changing the Settings of the Machine from a Computer (Remote UI) Checking the Setting Items Configurable on the Machine and the Current Settings (User DataList/System Manager Data List) The Paper Drawer Cannot Be Inserted into the Machine
Operations/Specifications	The Operation Panel and the Display Precautions for Paper Paper that Can Be Used
Address Book/Registering Destinations	Registering Destinations to the Machine Selecting Frequently Used Destinations Quickly (Favorites) Sending to Multiple Destinations Easily by Registering Them as a Group (Group) Editing the Address Book from a Computer (Remote UI) Registering a Shared Folder on a Computer in the Address Book (Remote UI) Registering an FTP Server Destination in the Address Book (Remote UI) Importing the Address Book from Another Canon Machine (Remote UI) Exporting the Address Book on the Machine for Use on Another Canon Machine (Remote UI)
Before Inquiring	Information to Have Ready When Contacting Us
Questions Related to Drivers	See Troubleshooting (FAQ) for drivers

If you have any questions or queries regarding this machine, or if you wish to request repairs, please contact your dealer or service representative.
You can view contact information for Canon dealers from the support page of the Canon website.

https://global.canon/

Information to Have Ready When Contacting Us

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