When an Error Message Appears
If an abnormality occurs in the print processing or the memory is full, or you encounter operation problems, a message appears on the display. Find out more information about messages in the following list.
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Auto ContinueIf you set <Auto Continue> to <On> in the setting menu of the operation panel, the printing is continued with the error skipped regarding the error messages marked with
 in the list (Auto Continue). If the error skip causes missing print data or improper printouts, print the file again.To cancel printingWhen you want to cancel the current printing regardless of the error message, perform a soft reset. Soft Reset
About <Show Warnings>You can specify settings not to display some messages showing that printing can be continued. Show Warnings
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16 Tnr cart. will soon reach end of lifetime.
The replacement time for the toner cartridge is near.
Make sure that you have a replacement toner cartridge ready.
Replace the toner cartridge if you see this message before you start to print a large job.
Replacing the Toner Cartridge
Replacing the Toner Cartridge
18 Drawer N overload. (N=2 to 4)
The paper loaded in the optional paper feeder exceeds the load limit.
Load paper without exceeding the load limit line.
Loading Paper in the Paper Drawer
Loading Paper in the Paper Drawer
1F Output tray is full.
Too much paper is on the output tray.
Remove the paper from the output tray.
1G Change toner cartridge recommended.
The toner cartridge has reached the end of its lifetime.
Replacing the toner cartridge with a new one is recommended. Replacing the Toner Cartridge
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You can continue printing when this message is displayed, but the print quality may deteriorate.
Receiving e-mail and fax documents will be disabled. Printing Received E-mail (E-Mail Print)
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1H Re-insert the toner cartridge.
A toner cartridge is not set in order.
Remove and re-insert the toner cartridge.
How to Replace the Toner Cartridge
How to Replace the Toner Cartridge
51 Print settings error.
Printing data containing an unavailable paper type or width has been attempted with <Resolution> set to <1200 dpi>.
Set <Resolution> to <600 dpi> and print the data again. Resolution
Press 
(Online) to cancel the print job since the data is not available for printing.
(Online) to cancel the print job since the data is not available for printing.55 SD Card error.
An error has occurred in the SD card.
Shut down the machine, remove the SD card, and install it again.
Turning ON/OFF the Power
Installing an SD Card
Turning ON/OFF the Power
Installing an SD Card
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You can press
(Online) to continue printing, but <SD Card> will be changed to <Off>. SD Card |
56 SD Card error.
An error has occurred in the SD card.
Shut down the machine, wait for 10 seconds or more, and turn ON the power again.
Turning ON/OFF the Power
Turning ON/OFF the Power
Format the SD card.
SD Card Maintenance
SD Card Maintenance
61 Print settings error.
Printing data containing both standard and long paper sizes has been attempted with <Resolution> set to <1200 dpi>.
Set <Resolution> to <600 dpi>, and print the data again. Resolution
You can press (Online) to continue printing. However, pages with errors are not printed.
(Online) to continue printing. However, pages with errors are not printed.80 Initializing MEAP… Do not turn power OFF.
MEAP is being initialized.
When the MEAP initialization is complete, this message is automatically removed. Wait until the message is removed.
80 Preparing MEAP. Do not turn power OFF.
MEAP is preparing for operation.
When MEAP is ready for operation, this message is automatically removed. Wait until the message is removed.
9F Check the toner cartridge.
A toner cartridge may be set that cannot guarantee print quality because it has reached the end of its lifetime or for other reasons.
Replacing the toner cartridge with a new one is recommended.
Replacing the Toner Cartridge
Replacing the Toner Cartridge
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You can continue printing when this message is displayed, but the print quality may deteriorate. Doing so may result in damage to the machine.
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A4 nn Error (nn: 2-digit alphanumeric)
An abnormality has occurred in the machine, resulting in malfunction.
Shut down the machine, wait for 10 seconds or more, and turn ON the power again.
Turning ON/OFF the Power
Turning ON/OFF the Power
A5 nn Error (nn: 2-digit alphanumeric)
An abnormality has occurred in the machine, resulting in malfunction.
Shut down the machine, wait for 10 seconds or more, and turn ON the power again.
Turning ON/OFF the Power
Turning ON/OFF the Power
A7 nn Error (nn: 2-digit alphanumeric)
An abnormality has occurred in the machine, resulting in malfunction.
Shut down the machine, wait for 10 seconds or more, and turn ON the power again.
Turning ON/OFF the Power
Turning ON/OFF the Power
An error occurred while receiving.
Unanalyzable data has been received or a timeout error has occurred during receipt of print data.
Press (Online) to cancel the print job, and print the file again.
(Online) to cancel the print job, and print the file again.Check the status of the network that you are using because the network may have a problem.
BT Clock error.
The clock built in the machine has a failure.
You can continue printing with the clock left faulty, but logs including the print log will not be generated properly. Contact your local authorized Canon dealer.
Cannot decode data.
Data for Encrypted Print has failed in analysis.
Perform a soft reset, and print the file again.
Soft Reset
Soft Reset
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When you press
(Online), the print job is canceled. |
Cannot decode PDF data.
An incorrect password has been entered for PDF data printing.
Print the file again with the correct password.
PDF data printing is not permitted by the security settings.
Change the settings to permit printing, and print the file again.
The PDF file is linked to the policy server, but the machine cannot access the server.
Make sure that the policy server is turned ON and the network to which the machine and the policy server are connected is normal, and print the file again.
The encryption algorithm being used is not supported by the machine.
Use the PDF data in the format supported by the machine.
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The machine supports the PDF encryption algorithm of RC4 128bit/AES 128bit/AES 256bit.
To remove the error message, perform a soft reset to cancel the print job. Soft Reset
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Cannot feed paper.
The specified paper size or paper type is not available for paper feeding.
Set <Paper Source> to the paper source where the paper matching the specified paper size/type is loaded or to <Auto>.
Paper Source
Paper Source
Load the specified paper in the selected paper source.
Loading Paper
Loading Paper
Properly specify the <Standard Paper Size> and <Default Paper Type> settings.
Standard Paper Size
Default Paper Type
Standard Paper Size
Default Paper Type
To forcibly print on the loaded paper, press (Online).
(Online).Cannot perform 2-Sided Printing.
The machine has received print data for a paper size (including orientation) or paper type that is not available for automatic 2-sided printing.
Perform a soft reset, specify the paper size or paper type available for automatic 2-sided printing, and print the file again.
Soft Reset
Paper
Soft Reset
Paper
You can press (Online) to continue printing. However, 2-sided printing data is printed on two sheets in 1-sided printing mode.
(Online) to continue printing. However, 2-sided printing data is printed on two sheets in 1-sided printing mode.Cannot print with the specified resolution.
The data is too complicated to print.
Perform a soft reset, set <Image Refinement> to <Off>, and print the file again.
Image Refinement
Soft Reset
Image Refinement
Soft Reset
You can press (Online) to continue printing. However, the print quality is reduced.
(Online) to continue printing. However, the print quality is reduced.Cannot print. Reg. Table is full.
The upper limit on the number of binders or documents in one print data item has been exceeded.
The maximum number of binders and documents is 2 and 5, respectively, per print data item. Correct the data, and print the file again.
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When you press
(Online), the print job is canceled. |
Cannot read PDF data.
An abnormality has occurred during PDF data read.
Use the PDF data in the format supported by the machine.
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The machine supports the PDF version 1.7.
To remove the error message, perform a soft reset to cancel the print job. Soft Reset
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Cannot receive PDF data. Set the receivable size.
Free space is insufficient to perform Direct Print for the PDF file.
Optimize the PDF file to reduce its size or retry printing after dividing the file.
Install the SD card, and then resend the data to the machine.
Installing an SD Card
Installing an SD Card
Send the data from the USB memory device to the machine.
Printing from USB Memory (USB Direct Print)
Printing from USB Memory (USB Direct Print)
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When you press
(Online), the print job is canceled. |
Cannot start printing because job is restricted.
Normal printing has been attempted while the printing operations are restricted.
Only Stored Job Print is available while the printing operations are restricted. Print the file again with the settings to store data on the SD card.
Storing a Document in the Machine
Storing a Document in the Machine
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When you press
(Online), the print job is canceled. |
Cannot store.
The SD card is set to <Off>.
Set <SD Card> to <On>, and send the print data again.
SD Card
SD Card
The upper limit on the volume of data that can be stored on the SD card has been exceeded.
A maximum of 1000 data items can be stored in the machine. Delete unnecessary stored data.
Deleting a Document Stored in the Machine
Deleting a Document Stored in the Machine
Free space of the SD card is insufficient.
The SD card can store up to 3 GB of data in total. Delete unnecessary stored data.
An incorrect box number has been specified.
Specify the correct box number.
Storing a Document in the Machine
Storing a Document in the Machine
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When you press
(Online), the print job is canceled. |
Cannot verify.
A department ID authentication error has occurred.
Specify the correct department ID and password, and print the file again.
If the print data does not support the department ID management, specify the setting to permit printing with an unknown department ID, and print the file again.
Blocking Jobs When Department ID Is Unknown
Blocking Jobs When Department ID Is Unknown
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When you press
(Online), the print job is canceled. |
Check paper size.
The paper loaded in the paper source does not match the specified paper size.
Specify the paper size correctly.
Specifying Paper Size for the Multi-Purpose Tray
Printing a Document
Specifying Paper Size for the Multi-Purpose Tray
Printing a Document
When the paper size was set to <Mixed Sizes>, printing has been attempted with the custom size paper of which long edge is 215.9 mm or less loaded in portrait orientation (only during use of the UFR II printer driver).
Load the paper in landscape orientation, and print the file again.
Printing has been attempted with the custom size paper loaded in landscape orientation without the UFR II printer driver used.
Load the paper in portrait orientation, and print the file again.
<Check Paper Size> is set to <On>.
Set <Check Paper Size> to <Off>, and print the file again.
Check Paper Size
Check Paper Size
D7 nn Error (nn: 2-digit alphanumeric)
An abnormality has occurred in the machine, resulting in malfunction.
Shut down the machine, wait for 10 seconds or more, and turn ON the power again.
Turning ON/OFF the Power
Turning ON/OFF the Power
D8 nn Error (nn: 2-digit alphanumeric)
An abnormality has occurred in the machine, resulting in malfunction.
Shut down the machine, wait for 10 seconds or more, and turn ON the power again.
Turning ON/OFF the Power
Turning ON/OFF the Power
D9 nn Error (nn: 2-digit alphanumeric)
An abnormality has occurred in the machine, resulting in malfunction.
Shut down the machine, wait for 10 seconds or more, and turn ON the power again.
Turning ON/OFF the Power
Turning ON/OFF the Power
E001-nnnn (n: Number)
An error has occurred in the fixing unit.
Write down the error code, hold down the power switch for 5 seconds or more to turn OFF the power, unplug the power plug from the AC outlet, and then contact your local authorized Canon dealer.
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Do not turn ON the powerWhen this message appears, never turn ON the power after turning it OFF.
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E003-nnnn (n: Number)
An error has occurred in the fixing unit.
Write down the error code, hold down the power switch for 5 seconds or more to turn OFF the power, unplug the power plug from the AC outlet, and then contact your local authorized Canon dealer.
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Do not turn ON the powerWhen this message appears, never turn ON the power after turning it OFF.
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E004-nnnn (n: Number)
An error has occurred in the fixing unit.
Write down the error code, hold down the power switch for 5 seconds or more to turn OFF the power, unplug the power plug from the AC outlet, and then contact your local authorized Canon dealer.
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Do not turn ON the powerWhen this message appears, never turn ON the power after turning it OFF.
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EM E-mail access error.
Connection was unable to be established due to an error on the SD card.
The SD card may be broken. Replace the SD card with a new one.
EM POP3 server error.
The machine could not connect to the POP3 server during E-Mail Print or the POP3 server settings are not configured properly.
Use the Remote UI or Network Status Print to check the error information.
Checking Error Information
Checking Error Information
Ennn-nnnn (n: Number)
An error has occurred in an internal mechanism of the machine.
Hold down the power switch for 5 seconds or more to turn OFF the power, wait for 10 seconds or more, and turn ON the power again.
If the machine does not operate normally even after the power is turned ON again, write down the error code, hold down the power switch for 5 seconds or more to turn OFF the power, unplug the power plug from the AC outlet, and then contact your local authorized Canon dealer.
ES 2-Sided unit error
An abnormality has occurred in the sensor of the duplex unit.
Perform a hard reset or restart the machine.
Performing a Hard Reset
Performing a Hard Reset
IE An unknown error has occurred.
An error with an unidentified cause has occurred during IEEE802.1X authentication.
Perform a hard reset or restart the machine.
Performing a Hard Reset
Performing a Hard Reset
IE Cannot analyze the certificate.
Analysis of the certificate received from the authentication server has failed during IEEE802.1X authentication.
Check the certificate of the authentication server.
IE Change the password.
The password used for IEEE802.1X authentication has expired.
Change the password registered in the authentication server, and update the password for IEEE802.1X authentication.
Configuring IEEE 802.1X Authentication
Configuring IEEE 802.1X Authentication
IE Check auth. settings
The IEEE802.1X authentication method differs between the machine and the authentication server.
Select the correct IEEE802.1X authentication method.
Configuring IEEE 802.1X Authentication
Configuring IEEE 802.1X Authentication
IE No reply from the destination.
An error has occurred during communication for IEEE802.1X authentication with the authentication server.
Check whether the LAN cable is securely connected.
IE Set necessary authentication info.
The information specified for IEEE802.1X authentication is not sufficient.
Check the IEEE802.1X settings, and specify the settings properly.
Configuring IEEE 802.1X Authentication
Configuring IEEE 802.1X Authentication
IE Set the correct authentication info.
An error has been returned from the authentication server because the certificate used for IEEE802.1X authentication is invalid.
The certificate used for TLS authentication is invalid. Check the certificate, and specify the valid certificate.
Configuring IEEE 802.1X Authentication
Configuring IEEE 802.1X Authentication
If the certificate in the machine is valid, check the CA certificate of the authentication server.
IE The certificate has expired.
The certificate received from the authentication server has been found to have expired during IEEE802.1X authentication.
Check the certificate of the authentication server.
Check the time settings in the machine and authentication server.
Date/Time Settings
Date/Time Settings
IE The certificate is incorrect.
An error has occurred as a result of verification of the certificate received from the authentication server by using the CA certificate during IEEE802.1X authentication.
Check the certificate of the authentication server.
Install the CA certificate in the machine.
Using CA-issued Key Pairs and Digital Certificates
Using CA-issued Key Pairs and Digital Certificates
IEEE802.1X error. Set the necessary auth. information.
The information specified for IEEE802.1X authentication is not sufficient.
Check the IEEE802.1X settings, and specify the settings properly.
Configuring IEEE 802.1X Authentication
Configuring IEEE 802.1X Authentication
Image browse data error.
The TIFF data contains data that the machine cannot process while receiving.
Set <Print Guarantee> to <On>, and print the file again. Print Guarantee
Because the data cannot be printed, press (Online) to cancel the print job.
(Online) to cancel the print job.Image data error.
The TIFF or JPEG data contains data that is not available for the machine.
Because the data cannot be printed, press (Online) to cancel the print job.
(Online) to cancel the print job.Insert Drawer N. (N: Drawer number)
The paper drawer is not set.
Set the paper drawer in the machine.
Insert toner cartridge.
The toner cartridge is not set or properly set.
Properly set the toner cartridge.
How to Replace the Toner Cartridge
How to Replace the Toner Cartridge
Key management file is corrupt or deleted.
Files related to key management are damaged.
Restart the machine, regenerate or reinstall the key and certificate, and then specify the TLS settings.
Turning ON/OFF the Power
Using TLS for Encrypted Communications
Configuring Settings for Key Pairs and Digital Certificates
Turning ON/OFF the Power
Using TLS for Encrypted Communications
Configuring Settings for Key Pairs and Digital Certificates
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While this error message is displayed, the machine cannot be connected from the Remote UI until it is restarted.
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Load paper.
The paper of the size specified to print is not loaded in the paper source.
Load the appropriate paper in the selected paper source.
Loading Paper
Loading Paper
Select the paper source loaded with the paper of the size specified to print or of a size larger than that.
Paper Source
Paper Source
Not enough download memory.
Memory for registering the overlay form and external characters is insufficient and has overflowed.
Perform a hard reset, and print the file again.
Performing a Hard Reset
Performing a Hard Reset
You can press (Online) to continue printing. However, the data that overflowed is not registered.
(Online) to continue printing. However, the data that overflowed is not registered.Not enough memory for PDF processing.
Memory for processing the PDF file is insufficient.
Optimize the PDF file to reduce its size or retry printing after dividing the file.
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If you tried USB Direct Print or Direct Print, printing may be properly performed when it is restarted from the printer driver.
To remove the error message, perform a soft reset to cancel the print job. Soft Reset
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Not enough memory for XPS processing.
Memory for XPS processing is insufficient.
When the XPS file contains a ProgressiveJpeg image or the like, convert the image to a TIFF or BaselineJPEG format, and print the file again.
You can press (Online) to continue printing. However, the output result of pages with errors is not guaranteed.
(Online) to continue printing. However, the output result of pages with errors is not guaranteed.Not enough spool memory.
Printing an excessive amount of data has been attempted.
Specify the reduced paper size, and print the file again.
Set <Image Refinement> to <Off>, and print the file again.
Image Refinement
Image Refinement
Set <2-sided Printing> to <Off>, and print the file again.
2-Sided Printing
2-Sided Printing
Change the <Halftones> setting, and print the file again.
Halftones
Halftones
You can press (Online) to continue printing. However, pages with errors are not printed.
(Online) to continue printing. However, pages with errors are not printed.Not enough system memory.
Memory for data processing (mainly, graphics and characters) in the system is insufficient.
Perform a hard reset, and print the file again.
Performing a Hard Reset
Performing a Hard Reset
You can press (Online) to continue printing. However, graphics or characters with the error cannot be printed properly.
(Online) to continue printing. However, graphics or characters with the error cannot be printed properly.Not enough work memory.
Memory dedicated to each print mode is insufficient.
Perform a hard reset, and print the file again.
Performing a Hard Reset
Performing a Hard Reset
You can press (Online) to continue printing. However, data with errors cannot be printed properly.
(Online) to continue printing. However, data with errors cannot be printed properly.|
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Registered DataIf you press
(Online) to continue printing, the data such as registered overlay or macros may be deleted. |
NW Competing IP add. found on the network.
The IPv4 address set for the machine is a duplication of that for another host on the network.
Set a proper IPv4 address for the machine, and restart the machine.
Setting an IPv4 Address
Setting an IPv4 Address
NW IP address updated. Turn main power OFF/ON
The IP address has been changed when the machine was operating or a quick start was performed.
Perform a hard reset or restart the machine.
Performing a Hard Reset
Performing a Hard Reset
Fix the IP address assigned to the machine in the DHCP server.
Setting IP Addresses
Setting IP Addresses
Paper is jammed.
Paper jams have occurred inside the machine.
Do not forcibly pull out the jammed paper, but follow the procedure described in the manual.
Clearing Jams
Clearing Jams
PDF error.
Printing the PDF data that is not available for the machine has been attempted.
Use the PDF data in the format supported by the machine.
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The machine supports the PDF version 1.7.
To remove the error message, perform a soft reset to cancel the print job. Soft Reset
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PDF font error.
The PDF data contains fonts that are not available for the machine.
Use the PDF data in the format supported by the machine.
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To remove the error message, perform a soft reset to cancel the print job. Soft Reset
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PDF print range error.
An invalid range of pages has been specified for printing.
Specify the correct range of print pages, and print the file again.
Printing from USB Memory (USB Direct Print)
Print Settings for Direct Print
Printing from USB Memory (USB Direct Print)
Print Settings for Direct Print
Print data version error.
Printing has been tried from the printer driver that is not available for the machine.
Print again by using the printer driver available for this machine.
Set below paper.
Paper of the size specified to print is not loaded or the selected paper source does not match the paper size.
Load the paper of the size specified to print in the selected paper source.
Loading Paper
Loading Paper
Select the paper source loaded with the paper of the size specified to print.
Paper Source
Paper Source
To forcibly print on the loaded paper, press (Online). For the multi-purpose tray, the setting specified for <MP Tray Paper Size> is automatically changed to the paper size of the print data.
(Online). For the multi-purpose tray, the setting specified for <MP Tray Paper Size> is automatically changed to the paper size of the print data.Syntax error.
Invalid data has been sent during printing with the UFR II printer driver.
Change the printer driver settings or the format of print data, and print the file again.
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When you press
(Online), the print job is canceled. |
Toner cartridge will soon reach end of lifetime.
The replacement time for the toner cartridge is near.
Make sure that you have a replacement toner cartridge ready.
Replace the toner cartridge if you see this message before you start to print a large job.
You can press (Online) to continue printing.
(Online) to continue printing.Turn OFF main power. Check options.
The optional paper feeder is not properly installed.
Shut down the machine, properly install the paper feeder, and then turn ON the power.
Turning ON/OFF the Power
Installing the Paper Feeder
Turning ON/OFF the Power
Installing the Paper Feeder
When the machine is ON, the optional paper feeder has been detached/attached from/to the machine.
Shut down the machine, properly install the paper feeder, and then turn ON the power.
Turning ON/OFF the Power
Installing the Paper Feeder
Turning ON/OFF the Power
Installing the Paper Feeder
The connection part of the optional paper feeder has a contact failure.
Shut down the machine, unplug the power plug from the AC power outlet, and then contact your local authorized Canon dealer.
Turning OFF the Power (Performing a Shutdown)
Turning OFF the Power (Performing a Shutdown)
XPS document data error.
XPS data is damaged.
Check that XPS data is not damaged and that the XPS data format is supported by the machine, and then try printing the document again.
A large file has been sent by Direct Print.
Optimize the XPS file to reduce its size or retry printing after dividing the file.
Install the SD card, and then resend the data to the machine.
Installing an SD Card
Installing an SD Card
Send the data from the USB memory device to the machine.
Printing from USB Memory (USB Direct Print)
Printing from USB Memory (USB Direct Print)
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When you press
(Online), the print job is canceled. |
XPS font data error.
Font data analysis has failed.
Replace the font data in the XPS file, and try printing the file again.
You can press (Online) to continue printing. However, characters with errors are not printed.
(Online) to continue printing. However, characters with errors are not printed.XPS image data error.
Image data is damaged.
Replace the image data in the XPS file, and try printing the file again.
You can press (Online) to continue printing. However, images with errors are not printed.
(Online) to continue printing. However, images with errors are not printed.XPS page data error.
A page cannot be generated due to an invalid description.
Check the description of the page with the error, and try printing the file again.
You can press (Online) to continue printing. However, pages with errors are not printed.
(Online) to continue printing. However, pages with errors are not printed.XPS print range error.
There is no page that can be processed in the specified print range.
Specify the correct range of print pages, and try printing the file again.
Printing from USB Memory (USB Direct Print)
Print Settings for Direct Print
Printing from USB Memory (USB Direct Print)
Print Settings for Direct Print
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When you press
(Online), the print job is canceled. |
XPS rendering error.
An error has occurred in the XPS rendering system.
Contact your local authorized Canon dealer.
XPS unsupported image error.
Unprintable images (HD Photo) are contained in the data.
Convert the image data in the XPS file to other data format, and try printing the file again.
You can press (Online) to continue printing. However, images with errors are not printed.
(Online) to continue printing. However, images with errors are not printed.