An Error Code Is Displayed
If printing cannot be performed or another error occurs, an error code (three-digit number starting with "#") is displayed in the job log.
Select the error code from the list below, and check how to troubleshoot the problem.
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If the problem persists even after trying the troubleshooting methods, contact your dealer or service representative. |
#037
Printing could not be performed due to the file size.
When Printing, Reduce the File Size or Divide the File.
Optimize the file to make it smaller, or divide the file and then print it.
#099
The job was canceled.
This does not indicate a malfunction. Perform the operation again, as needed.
This does not indicate a malfunction. Perform the operation again, as needed.
#852
The power of the machine turned OFF for some reason.
Make sure the power plug is firmly inserted into an outlet.
Make sure the power plug is firmly inserted into an outlet.
#853
Printing failed for some reason.
If the operation was canceled when print data was being sent from a computer to the machine, try printing again.
Otherwise, check the following:
If the operation was canceled when print data was being sent from a computer to the machine, try printing again.
Otherwise, check the following:
Are You Printing a Large Job?
The data volume may have exceeded the processing capacity of the machine. Reduce the number of pages to print, or print when there is no print data being printed or waiting to be printed.
Is the Data to Be Printed Corrupted?
If the data is corrupted or otherwise damaged, fix the data.
#861
You are using an unsupported printer driver, or the data you are trying to print is corrupted.
Use the printer driver of the machine, and try printing again.
Is the Data to Be Printed Corrupted?
If the data is corrupted or otherwise damaged, fix the data.
#863
An error occurred, preventing printing.
Restart the Machine, and Then Print the Data Again.
#934
The job was deleted by the Auto Delete Suspended Jobs function.
Resolve the Error That Caused the Job to Be Suspended.
Resolve the error, and try printing or copying again.
* Disable the Auto Delete Suspended Jobs function, or change the time until the data is automatically deleted. [Auto Delete Suspended Jobs]
#995
Sending or receiving of a waiting job was canceled.
Try sending or receiving again, as needed.
Try sending or receiving again, as needed.