Cannot change the destination type of any destination that is registered to a group.
The selected destination is registered to a group, so you cannot change the destination type.
Delete the Destination from the Group, Change the Destination Type, and Then Register It to the Group Again.
1
Delete the destination from the group.
Deleting Using Remote UI
Log in to Remote UI in System Manager Mode [Address Book] [One-Touch] or [Coded Dial] select the group to which the destination is registered [Edit] select the destination [Delete] [OK]
Deleting Using the Operation Panel
[Home] screen on the operation panel [Addr. Book] [Details/Edit] select the group to which the destination is registered [Edit] [Number of Destinations:] select the destination [Remove] [Yes] [Apply] [Apply]
Are the Machine and Wireless LAN Router Located Appropriately?
The machine and wireless LAN router should be installed in a location without walls or other obstructions between the devices and within range of 50 m.
Do not install near a microwave oven, digital cordless telephone, or other device that generates radio waves.
Check the Security Settings of the Wireless LAN Router.
For details, see the manual of the wireless LAN router or contact the manufacturer.
Cannot print. A non-Canon or counterfeit cartridge may be in use. Close: Press OK
Printing cannot be performed due to the use of a toner cartridge whose print quality cannot be guaranteed.
Cannot receive the fax. Make sure the fax was sent correctly by the sender.
Operations were not performed within the fixed time when receiving a fax manually, and the machine timed out.
When You Hear a Beep During Fax Reception, Press [Start Receiving] Within 35 Seconds.
[Home] screen on the operation panel [Fax] [Start Receiving]
Cannot send because more than one destination is specified.
Sending of faxes to multiple destinations is restricted.
To Cancel Restriction, Change the [Restrict Sequential Broadcast] Setting.
Log in to Remote UI in System Manager Mode [Settings/Registration] [TX Settings] [Fax TX Settings] [Edit] in [Restrict Sequential Broadcast], select [Off] [OK]
On the operation panel, select [Menu] in the [Home] screen, and then select [Function Settings] to change the setting. [Restrict Sequential Broadcast]
Cannot specify a group.
If you press [Hook] when sending a fax, you cannot specify a group destination. Specify the destination without pressing [Hook].
You cannot specify multiple destinations or group destinations when the handset is off the hook.Return the handset, and then specify the destination.
Cart. Comm. Error Cannot print. A non-Canon or counterfeit cartridge may be in use. Close: Press OK
Printing cannot be performed due to incorrect installation of the toner cartridge, a damaged toner cartridge, or the use of a toner cartridge whose print quality cannot be guaranteed.
Reinstall the Toner Cartridge or Replace with New Toner Cartridge.
For optimum print quality, using Canon genuine toner cartridges is recommended. List of Consumables
If the message still appears after repeatedly reinstalling the toner cartridge, contact your dealer or service representative. If the Problem Persists
Cartridge Comm. Error Problems caused by non-Canon cart. not covered by warranty. Close: Press OK
Printing cannot be performed due to incorrect installation of the toner cartridge, a damaged toner cartridge, or the use of a non-Canon toner cartridge, resulting in a communication error.
An error occurred, preventing the machine from establishing a direct connection.
Wait a Moment, and Try Connecting Again.
If you still cannot establish a connection, restart the machine.
Set the IP Address for Connection to Something Other Than "192.168.22.xx".
The machine must be restarted to apply the settings.
Log in to Remote UI in System Manager Mode [Settings/Registration] [Network Settings] [Direct Connection Settings] [Edit] in [IP Address for Direct Connection], enter the IP address [OK] restart the machine
On the operation panel, select [Menu] in the [Home] screen, and then select [Preferences] to configure the settings. [Direct Connection Settings]
Are the Machine and Wireless LAN Router (Access Point) Located Appropriately?
The machine and wireless LAN router should be installed in a location without walls or other obstructions between the devices and within range of 50 m.
Do not install near a microwave oven, digital cordless telephone, or other device that generates radio waves.
Check the Security Settings of the Wireless LAN Router.
For details, see the manual of the wireless LAN router or contact the manufacturer.
Could not connect using WPS.
An error occurred, preventing the machine from establishing a WPS connection.
Wait a Moment, and Configure the Settings Again.
If you still cannot establish a WPS connection, check whether the wireless LAN router (access point) supports WPS.
If It Supports WPS
Check that the machine and wireless LAN router are located appropriately.
The machine and wireless LAN router should be installed in a location without walls or other obstructions between the devices and within range of 50 m.
Do not install near a microwave oven, digital cordless telephone, or other device that generates radio waves.
Could not perform IEEE 802.1X authentication. Cannot analyze the authentication server certificate.
The certificate of the authentication server may not be correct, or it may be a format unsupported by the machine. Check the certificate of the authentication server, and change the setting, as needed.
Check the Certificate of the RADIUS Server, and Change the Setting, as Needed.
Could not perform Open System auth. Chk encryp. key set.
The WEP authentication methods of the machine and wireless LAN router (access point) do not match, or MAC address filtering of the wireless LAN router is set to prevent a connection to the machine, thereby preventing Open System Authentication.
Use the Manual Setup Method to Change the WEP Authentication Method to [Shared Key], and Connect Again.
In the MAC address filtering setting of the wireless LAN router, allow the connection to the machine.
Check the MAC address of the machine, and configure the wireless LAN router to allow a connection from that MAC address. Viewing the MAC Address and Connection Information of the Wireless LAN For the setup method, see the manual of the wireless LAN router or contact the manufacturer.
Could not perform Shared Key auth. Chk encryp. key set.
The network key (encryption key) of the wireless LAN router (access point) is not configured correctly, or the WEP authentication methods of the machine and wireless LAN router do not match, preventing Shared Key Authentication.
Reset the Network Key.
Check the network key of the wireless LAN router, and configure the settings correctly on the machine. Connecting to a Wireless LAN
Match the WEP Authentication Method on the Machine and Wireless LAN Router.
The machine may be set to Shared Key Authentication, and the wireless LAN router may be set to Open System Authentication. Change the WEP setting according to the authentication method you are using.
When Using Open System Authentication
Connect to the wireless LAN using either of the following methods:
On the wireless LAN router, change the WEP authentication method to "Shared Key", and connect again. For the setup method, see the manual of the wireless LAN router or contact the manufacturer.
Device will restart to connect using Easy Connection via PC. Is it OK?
An error occurred, preventing the machine from connecting in Access Point Mode. Alternatively, an error occurred when starting cableless setup mode.
Restart the Machine, and Start Cableless Setup Mode Again.
Administrator privileges are required.
[Home] on the operation panel [Menu] [Preferences] [Network] [Easy Connection via PC] [Yes] start the settings on the computer
Direct Connection terminated.
The connection with a mobile device was terminated.
Easy Conn. via PC ended due to timeout Device will restart.
30 minutes have elapsed since the start of the cableless setup mode without connecting to the computer.
Restart the Machine, and Start Cableless Setup Mode Again.
Administrator privileges are required.
Touch Panel Model
[Home] on the operation panel [Menu] [Preferences] [Network] [Easy Connection via PC] [Yes] start the settings on the computer
5 Lines LCD Model
[Home] on the operation panel [Menu] [Preferences] [Network] [Easy Connection via PC] start the settings on the computer
Encryption key is not set correctly. Check the encryption key settings.
The network key (encryption key) of the wireless LAN router (access point) is not configured correctly on the machine. Alternatively, the WEP authentication method of the machine does not match that of the wireless LAN router.
Reset the Network Key.
Check the network key of the wireless LAN router, and configure the settings correctly on the machine. Connecting to a Wireless LAN
Match the WEP Authentication Method on the Machine and Wireless LAN Router.
The machine may be set to Shared Key Authentication, and the wireless LAN router may be set to Open System Authentication. Change the WEP setting according to the authentication method you are using.
When Using Open System Authentication
Connect to the wireless LAN using either of the following methods:
On the wireless LAN router, change the WEP authentication method to "Shared Key", and connect again. For the setup method, see the manual of the wireless LAN router or contact the manufacturer.
End of Cart. Lifetime
The toner cartridge has reached the end of their lifetime.
It Is Recommended to Replace with New Toner Cartridge.
IEEE 802.1X error. Cannot analyze auth. server certificate.
The certificate of the authentication server may not be correct, or it may be a format unsupported by the machine. Check the certificate of the authentication server, and change the setting, as needed.
Check the Certificate of the RADIUS Server, and Change the Setting, as Needed.
In the following cases, the data may be saved to the memory of the machine without being printed to prevent printing text that is difficult to read or images that are difficult to see:
When receiving a Fax
When communication results reports are set to be printed automatically
To continue printing, enable [Continue Printing When Amount in Cartridge Is Low].
Log in to Remote UI [Settings/Registration] [RX/Forwarding Settings] or [RX Settings] [Common Settings] [Edit] in [Common Settings] select the [Continue Printing When Amount in Cartridge Is Low] checkbox [OK]
Memory is full. [Memory is full.] Is Displayed on the Operation Panel, and the Operation Cannot Be Performed.
Faxing cannot be performed due to insufficient available memory. If there is data waiting to be printed or sent, wait until the processing is completed.
In the following cases, the data may be saved to the memory of the machine without being printed to prevent printing text that is difficult to read or images that are difficult to see:
When receiving a Fax
When communication results reports are set to be printed automatically
To continue printing, enable [Continue Printing When Amount in Cartridge Is Low].
Log in to Remote UI [Settings/Registration] [RX/Forwarding Settings] or [RX Settings] [Common Settings] [Edit] in [Common Settings] select the [Continue Printing When Amount in Cartridge Is Low] checkbox [OK]
When printing from a computer, change the paper size setting on the printer driver to match the size of the loaded paper. Printing from a Computer
When Reloading Paper
Load paper of thesize set on the operation panel or printer driver. Loading Paper
Check That the Paper GuidesAre Not Too Loose or Too Tight.
Specifying and registering new destinations is restricted.
Destinations that can be specified for sending are restricted to those destinations registered in the Address Book.
To Cancel Restriction, Change the [Restrict New Destinations] Setting.
Log in to Remote UI in System Manager Mode [Settings/Registration] [TX Settings] [Restrict New Destinations] [Edit] clear the [Restrict New Destinations] checkbox [OK]
On the operation panel, select [Menu] in the [Home] screen, and then select [Function Settings] to change the setting. [Restrict New Destinations]
The authentication server certificate has expired.
The server certificate sent from the RADIUS server has expired.
Sending of a fax cannot be performed because the specified fax number has too many digits.
Specify a Fax Number That Does Not Exceed the Maximum Number of Digits to Send a Fax.
If the settings are configured to send a fax after entering a designated number before you specify a destination registered in the Address Book, the maximum number of digits to send a fax may be exceeded. [Use Address Book When On-Hook]
The memory is full. Scanning will be canceled. Print?
Reading of the original cannot be performed due to insufficient available memory. Alternatively, all the pages could not be read when sorting and copying.
Divide the Original Before Copying.
Print up to the pages that were read or cancel the job, and then divide the original before copying.
Try Configuring the Setting as Follows.
Touch Panel Model
[Home] screen on the operation panel [Copy] [Original Type] [Text/Photo (High Speed)].
5 Lines LCD Model
[Home] screen on the operation panel [Copy] [Original Type] [Text/Photo (High Speed)].
Use Remote UI to set info. necessary for authentication.
The authentication method or authentication information of IEEE 802.1X is not set correctly.
Check the IEEE 802.1X Setting, and Set This Correctly.
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