An Error Code Is Displayed (#xxx)
If printing cannot be performed, scanned data or a fax cannot be sent or received, or another error occurs, an error code (a three-digit number starting with "#") is displayed on the detailed information screen of the report or job log.
Report
Job Log
Select the error code from the list below, and check how to troubleshoot the problem.
NOTE
If the problem persists even after trying the troubleshooting methods, contact your dealer or service representative. If the Problem Persists
#001 to #099
#001
Different size originals were scanned without configuring the settings to use different size originals, or the original is jammed in the feeder.
Check the Original and Settings.
Remove the Jammed Original.
#003
The data volume is too large to send or receive a fax within the specified time (64 minutes).
Divide the Original or Lower the Resolution.
When You Cannot Send a Fax
When sending an original with many pages, divide the original and send it.
Lower the resolution when scanning the original. Setting the Resolution
When You Cannot Receive a Fax
Ask the other party to divide the original or lower the resolution and send the fax again.
Ask the other party to divide the original or lower the resolution and send the fax again.
#005
There was no response from the other party's device within the time limit (35 seconds), or the other party is not using a G3 device.
Is the Other Party's Device Ready to Receive a Fax?
The power of the other party's device may not be turned on, or the receiving mode may not be configured correctly. Have the other party check this.
Is the Other Party Using a G3 Device?
Have the other party check this.
#009
Paper has run out, or the paper deck or paper drawer is not inserted all the way.
Load Paper.
Insert the Paper Deck or Paper Drawer All the Way.
#010
#011
The original to be sent is not placed correctly.
Place the Original Correctly, and Send Again.
#012
The other party's device is out of paper (recording paper).
Have the other party add more paper.
Have the other party add more paper.
#018
There was no response from the other party's device due to it being busy or another reason.
Is the Other Party's Device Ready to Receive a Fax?
The power of the other party's device may not be turned on, or the receiving mode may not be configured correctly. Have the other party check this.
Is the Other Party Using Matching Communication Settings?
The machine may not be able to send if the settings of the other party's device do not match those of the machine. Have the other party check this.
#019
A fax could not be sent due to insufficient available memory.
Check the Received Data Saved to the Memory of the Machine.
Print or forward data, as needed, and delete any unnecessary data.
Check the Status of the Server Machine If the Fax Was Sent from a Remote Fax Client Machine
Wait for other sending to be completed on the server machine before sending again.
Delete faxes with a forwarding error and any unnecessary data on the server machine to increase the available memory.
Send the Fax Again.
If you cannot send a normal fax, try using Direct Send. Checking the Connection to the Recipient Before Sending (Direct Send)
If you cannot send using Direct Send, try using Direct Send again.
#022
Sending of faxes from a computer is restricted. Alternatively, the destination specified as the send or forwarding destination may have been deleted from the Address Book or destination group, or only a Mail Box may have been registered to the destination group specified as the forwarding destination.
* If you specified a group containing a Mail Box, faxes are not forwarded to the Mail Box.
To Cancel Restriction of Sending Faxes from a Computer, Enable Allow Fax Driver TX.
Log in to Remote UI as an administrator  click [Settings/Registration] [Send] [Allow Fax Driver TX] select the [Allow Fax Driver TX] checkbox click [OK] |
On the control panel, select [
Settings/Registration], and then select [Function Settings] to change the setting. [Allow Fax Driver TX]
Settings/Registration], and then select [Function Settings] to change the setting. [Allow Fax Driver TX]Register a Send or Forwarding Destination to the Address Book or Group, and Specify the Destination Again.
Check Whether the Fax That Could Not Be Forwarded Is Saved in the Memory.
If the fax is saved in the memory, you can try forwarding it again. Checking the Status and Log for Sent and Received Faxes
#025
When a fax was sent from a remote fax client machine, a line that does not exist in the server machine was specified.
Configure the [No. of TX Lines] setting on the client machine according to the number of lines on the server machine. [No. of TX Lines]
Configure the [No. of TX Lines] setting on the client machine according to the number of lines on the server machine. [No. of TX Lines]
#033
The other party's device does not support confidential communication or a subaddress.
Send without using confidential communication or a subaddress.
Send without using confidential communication or a subaddress.
#034
The other party's machine does not have a Confidential Fax Inbox location or does not have sufficient available memory.
Have the other party check this.
Have the other party check this.
#035
The other party's device does not support the relay function or a subaddress.
Send the fax directly to the destination.
Send the fax directly to the destination.
#037
Copying or fax sending or receiving failed due to insufficient available memory or because the maximum number of pages that can be processed at one time was exceeded. Alternatively, printing could not be performed due to the large file size.
If there is data waiting to be printed or sent by fax, wait until the processing is completed.
If there is data waiting to be printed or sent by fax, wait until the processing is completed.
Check the Received Data Saved to the Memory of the Machine.
Print or forward data, as needed, and delete any unnecessary data.
When Copying, Divide the Original and Copy It.
When copying an original greater than 100 pages, divide it into batches, and copy it.
If You Received 999 Pages of a Fax, Have the Other Party Send the Subsequent Pages.
If the fax sent from the other party exceeds 1,000 pages, the machine prints or saves to memory pages 1 to 999 and deletes page 1,000 and beyond.
Have the other party resend page 1,000 and beyond.
Have the other party resend page 1,000 and beyond.
When Sending a Fax, Divide the Original or Lower the Resolution.
When sending an original with many pages or sending it to multiple destinations, divide the original and send it.
Lower the resolution when scanning the original. Setting the Resolution
If You Used Delayed Send or Redial Sending, Try Sending with Direct Send.
When Printing, Reduce the File Size or Divide the File.
Optimize the file to make it smaller, or divide the file and then print it.
#040
A fax could not be sent due to insufficient available memory.
Check the Received Data Saved to the Memory of the Machine.
Print or forward data, as needed, and delete any unnecessary data.
Divide the Original or Lower the Resolution, and Send the Fax Again.
When sending an original with many pages, divide the original and send it.
Lower the resolution when scanning the original. Setting the Resolution
Check the Server Machine If the Fax Was Sent from a Remote Fax Client Machine
Wait until other sending from the server machine is completed.
Delete faxes with a forwarding error and any unnecessary data on the server machine to increase the available memory.
#054
The sending process was canceled because the fax number and unit name were not registered.
Register the Unit Telephone Number and Unit Name, and Send Again.
#080
A subaddress is not set in the other party's device.
Have the other party check the subaddress, and send again.
Have the other party check the subaddress, and send again.
#081
A password is not set in the other party's device.
Have the other party check the password, and send again.
Have the other party check the password, and send again.
#082
Polling reception is not set in the other party's device.
Have the other party configure polling reception, and perform polling reception again.
Have the other party configure polling reception, and perform polling reception again.
#083
The subaddress and password on the machine and the other party's device do not match when performing Polling RX.
Check that the subaddress and password on the machine and other party's device match, and send again.
Check that the subaddress and password on the machine and other party's device match, and send again.
#084
Polling RX could not be performed because the password is not supported on the other party's device.
Perform Polling RX without using a password.
Perform Polling RX without using a password.
#099
The job was canceled.
This does not indicate a malfunction. Perform the operation again, as needed.
This does not indicate a malfunction. Perform the operation again, as needed.
#101 to #199
#102
The subaddress and password do not match, or the other party's device does not have sufficient available memory.
Have the other party check the subaddress and password, and send again.
Have the other party increase the available memory.
#701 to #799
#701
Authentication could not be performed due to incorrect entry of the Department ID or PIN. Alternatively, the user attempted to perform an operation restricted with Department ID Management without entering the Department ID.
Is the Department ID Set Correctly?
When using User Authentication, check the set Department ID, and reset the Department ID, as needed.
Enter the Correct Department ID and PIN.
If you are using Department ID Management on a Remote Fax server machine, log in to the client machine with the Department ID and PIN registered to the server machine.
If you lost your Department ID or PIN, contact the administrator.
To Cancel Restriction, Change the [Department ID Management] Setting.
Log in to Remote UI as an administrator click [Settings/Registration] [User Management] [Department ID Management] [Edit] select the [Allow Printer Jobs with Unknown IDs], [Allow Remote Scan Jobs with Unknown IDs], [Allow Black & White Copy/Print Jobs], and/or [Allow Black & White Printer Jobs] checkboxes click [OK] |
On the control panel, select [ Settings/Registration], and then select [Management Settings] to change the setting. [Department ID Management]
Settings/Registration], and then select [Management Settings] to change the setting. [Department ID Management]#702
Data could not be sent due to insufficient available memory.
Wait for other sending to be completed before sending again.
Wait for other sending to be completed before sending again.
#703
The machine does not have sufficient available memory.
Is Any Other Data Being Sent?
Wait for sending to be completed before sending again.
Divide the Original or Lower the Resolution, and Send the Fax Again.
When sending an original with many pages, divide the original and send it.
Lower the resolution when scanning the original.
When sending scanned data: Setting the Resolution
When sending a fax: Setting the Resolution
Check the Files in the Mail Box and Saved in the Memory RX Inbox.
Print or forward data, as needed, and delete any unnecessary data.
Restart the Machine, and Then Send or Save the Data Again.
#704
An unknown error occurred when retrieving destination information from the Address Book.
Check the Destination Settings.
Restart the Machine.
#705
The sending process was canceled because the image data size exceeded the maximum data size for sending.
Change the Maximum Data Size for Sending.
Lower the Resolution, and Send Again.
Lower the resolution when scanning the original. Setting the Resolution
When Sending an I-Fax, Divide the Data and Send Again.
Divide the data and send it depending on the conditions of the other party.
#706
An Address Book is being imported to or exported with Remote UI, or another sending process is being performed.
Wait for other process to be completed before sending again.
Wait for other process to be completed before sending again.
#711
The machine does not have sufficient available memory.
Delete unnecessary files from the Mail Box, and send again.
Delete unnecessary files from the Mail Box, and send again.
#712
The machine does not have sufficient available memory.
Delete unnecessary files from the Mail Box, and send again.
Delete unnecessary files from the Mail Box, and send again.
#713
The document in the Mail Box or Fax/I-Fax Inbox was deleted before sending the URL.
Save the required document in the Mail Box or Fax/I-Fax Inbox, and send again.
Save the required document in the Mail Box or Fax/I-Fax Inbox, and send again.
#715
No available certificate could be found when sending an e-mail with an attached digital signature.
When Using a Device Signature, Set the E-mail Address of the Machine Before Generating a Device Signature Key.
When Using a User Signature, Register the Certificate for the User Signature Again.
Is the Certificate Valid?
Check whether the certificate is expired or a revoked certificate is being used. Also check whether the certificate chain is invalid.
#716
The public key certificate of the destination could not be found.
Register the Public Key Certificate of the Destination to the Machine.
Is the Certificate Valid?
Check whether the certificate is expired or a revoked certificate is being used. Also check whether the certificate chain is invalid.
The machine is unable to connect to the store location, or is unable to connect to the network due to a disconnection. Alternatively, the machine cannot send data to an SMB server (including Advanced Box on another machine open to the public on a network with SMB).
Check the Store Location.
Check that the file server is started.
Check the Network Connection Status and Settings.
If the machine is not connected to a network, reconfigure the network settings.
Do Any of the Following Apply When Sending with WebDAV?
The connection destination is using IIS6.0 with Windows Server 2003.
The authentication method of the WebDAV server is set to digest authentication.
TLS encrypted communication is performed via a proxy.
If any of the above apply, configure the following settings:
Select [ Settings/Registration] in the [Home] screen or other screen [Function Settings] [Send] [Common Settings] [Use Divided Chunk Send for WebDAV TX] [On] |
Are the Settings Configured to Send or Forward Data to an SMB Server?
If you performed Delayed Send to an SMB server, close the [Browse] screen displayed when the SMB server was specified and send again.
If the settings are configured to forward data to an SMB server, scan a printed copy of the received file, and send it to the forwarding destination. Sending Scanned Data
You can avoid errors by using the FTP protocol when sending.
#752
The e-mail server is not set correctly or not operating properly. Alternatively, the machine is not connected correctly to the network.
Configure the SMTP/POP3 Server Name Correctly.
Correctly set the e-mail address and domain name of the machine as well. Configuring Information of the E-mail Server
Is the E-mail Server Operating Properly?
Check that the SMTP and POP3 servers are operating properly.
Check the Network Connection Status and Settings.
If the machine is not connected to a network, reconfigure the network settings.
#753
The machine was unable to connect to the network due to a disconnected Ethernet cable or another reason.
Check That the Ethernet Cable Is Properly Connected.
Restart the Machine.
#755
The machine was unable to connect to the network because the TCP/IP settings are not configured correctly or because the wait time before connection has been set. Or, a fax could not be sent from a remote fax client machine because the TCP/IP is not operating properly.
Check the Network Connection Status and Settings.
If the machine is not connected to a network, reconfigure the network settings.
* When using a sub line, also check the sub line settings.
* If a fax cannot be sent from a remote fax client machine, also check the client machine settings.
Is There a Set Wait Time Before Connection?
Check whether a wait time is set. [Waiting Time for Connection at Startup]
When connected to a switching hub, the machine may not be able to connect to the network properly, even if the machine settings are configured properly. In this case, set a wait time until the machine starts communicating and try connecting again.
If a wait time is set, a connection cannot be established immediately after turning ON the power of the machine. Sending starts after the wait time has elapsed.
#759
An error occurred when sending the URL of the Mail Box in which a file is saved.
Contact the administrator.
Contact the administrator.
#761
A PDF or XPS file with a digital signature could not be sent because the certificate or key pair set on the machine is corrupted or cannot be accessed.
If a User Signature Was Added, Check Whether the User Certificate Is Corrupted.
If it is corrupted, reinstall the user certificate. Registering a User Signature Key and Certificate
If a Device Signature Was Added, Check Whether the Device Certificate Is Corrupted.
If it is corrupted, generate the device certificate again. Generating and Registering a Device Signature Key and Certificate
#762
Data could not be sent because the e-mail and I-Fax destinations are restricted to specific domain addresses.
Cancel Restriction of TX Destination Domain, or Register the Domain as a Permitted Domain, and Send Again.
#766
The user certificate to use when sending a PDF or XPS file with a digital signature has expired.
Renew the Certificate, or Use a Certificate That Is Not Expired.
Are the Current Date and Time on the Machine Correct?
Check the date and time settings. If the settings are not correct, set the time zone, and then set the current date and time. Setting the Date and Time
#769
The number of trials allowed for using the Send function has reached the limit.
To continue to use the function, purchase the official optional product.
To continue to use the function, purchase the official optional product.
#770
A TLS-encrypted communication error occurred when sending with WebDAV.
Does the Server Support TLS Encrypted Communication?
Check the WebDAV server settings. When using a proxy server, check the proxy server settings.
When Verifying Certificates During TLS Encrypted Communication, Check the Certificates Registered to the WebDAV Server and Machine.
Check that the server certificate on the WebDAV server is correct and that it is not a self-signed certificate.
Check whether the CA certificate used to sign the server certificate on the WebDAV server is registered to the machine.
* The WebDAV server also includes Advanced Box on another machine open to the public as a WebDAV server on the network.
* If the following settings are set to [On], the certificate is verified.
#771
The machine could not connect to the Remote Fax server machine.
Check the Server Address Setting.
Check the settings in [Remote Fax TX Settings] on the client machine. [Remote Fax Server Address]
Check the Remote Fax Server Machine.
Check that the server machine is operating properly.
Check the Network Connection Status and Settings.
If the machine is not connected to a network, reconfigure the network settings.
Check the DNS Settings.
Check the DNS server name setting. Configuring DNS
Check that the DNS server is operating properly.
#772 
The machine could not connect to the Rights Management server.
Check the Rights Management Server Settings.
Check the Rights Management Server.
Check that the Rights Management Server is operating properly.
Check the Network Connection Status and Settings.
If the machine is not connected to a network, reconfigure the network settings.
#773
Features that cannot be set at the same time are set when creating a PDF.
Check the Set PDF Features.
When [Optimize PDF for Web] is set to [On], you can only use one of the following features: [Optimize PDF for Web]
Device Signature
User Signature
When [Format PDF to PDF/A] is set to [On], you cannot use the following features: [Format PDF to PDF/A]
Encryption
Visible Signatures
#801 to #899
The machine cannot connect to the SMTP server or file server, or the information of the SMTP server, file server, or shared folder is not set correctly.
Check the Network Connection Status and Settings.
If the machine is not connected to a network, reconfigure the network settings.
Correctly Set the Information of the SMTP Server, File Server, or Shared Folder.
When Sending an E-mail or I-Fax
Reconfigure the SMTP server information. Configuring Information of the E-mail Server
Reconfigure the SMTP server information. Configuring Information of the E-mail Server
When Saving to a File Server or Shared Folder
Reconfigure the information of the file server or shared folder to be used as the store location.
Reconfigure the information of the file server or shared folder to be used as the store location.
When Sending an E-mail or I-Fax, Check the Status of the SMTP Server.
If you receive an error message from the SMTP server, check the details and take action.
Check that the SMTP server is operating properly on the network. For details about the SMTP server status, contact your provider.
When Saving to a File Server or Shared Folder, Check the Status of the Store Location.
Check that both the file server or shared folder of the store location and the device or computer are operating properly.
Can You Write and Overwrite Files to the Store Location?
Check the settings of the store location, and change the settings, as needed. Alternatively, contact the server manager.
If you cannot overwrite a file, try changing the file name.
#802
The SMTP, POP3, or FTP server name is not set correctly, or the machine could not connect to the DNS server.
When Sending an E-mail and Sending and Receiving an I-Fax, Correctly Set the SMTP or POP3 Server Name.
When Saving to an FTP Server, Correctly Set the FTP Server Name.
Correctly set the name of the FTP server to be used as the store location.
Check that the FTP server is operating properly.
Check the DNS Server.
Check the DNS server address setting. Configuring DNS
Check that the DNS server is operating properly.
You do not have permission to access the shared folder, file server, or FTP server, or the destination is not set correctly.
Does the Sending User (User Name Registered as a Destination) Have Write Permission for the Store Location?
If the user does not have permission, grant write permission for the store location to the sending user. For details, contact the network administrator.
Correctly Set the Path to the Shared Folder, File Server, or FTP Server.
Correctly set the path to the shared folder, file server, or FTP server to be used as the destination.
#805
Data could not be sent to the SMB server due to insufficient available memory on the server.
Increase the Available Memory on the SMB Server.
Delete documents with an error and any unnecessary documents on the server machine to increase the available memory. Alternatively, contact the server manager.
The user name or password to be used to access the shared folder, file server, or FTP server is not set correctly. Alternatively, the destination of the e-mail or I-Fax is not set correctly.
When Saving to a Shared Folder, File Server, or FTP Server, Correctly Set the User Name and Password Used to Access the Server.
Correctly set the user name and password of the shared folder, file server, or FTP server to be used as the store location.
When Sending an E-mail or I-Fax, Specify a Correct E-Mail Address Before Sending.
When you are using a destination in the Address Book, check that the e-mail address registered to the Address Book is correct. Registering Destinations (Address Book)
#807
You do not have permission to access the specified directory.
Set the access permission to the server directory. Alternatively, contact the server manager.
Send to a directory with access permission.
#809
The file could not be saved because a file with the same name already exists on the FTP server or SMB server. Alternatively, the SMB server is slow to respond, preventing sending or forwarding from completing.
Save the File Without Overwriting.
Delete the file with the same name, and scan again.
Change the file name.
Overwrite the File With the Same Name.
Configure the settings to enable overwriting the file with the same name. Alternatively contact the server manager.
Lengthen the Wait Time Until the SMB Server Responds.
Increase the timeout time in [Timeout] on the SMB client. Configuring an SMB Client
#810
The machine cannot connect to the POP3 server when an I-Fax was received, or the information of the POP3 server is not set correctly.
Check the Network Connection Status and Settings.
If the machine is not connected to a network, reconfigure the network settings.
Correctly set the information of the POP3 server.
If you receive an error message from the POP3 server, check the details and take action.
Check the Status of the POP3 Server.
Check that the POP3 server is operating properly on the network. For details about the POP3 server status, contact your provider.
#813
The user name or password to be used for POP3 server authentication when receiving an I-Fax is not set correctly.
Correctly Set the User Name and Password.
#816
The maximum number of pages that can be printed for the department has been reached.
Check the Usage, and Reset the Count to Zero.
#818
The received data is in a file format that cannot be printed.
Have the other party change the file format and resend the file.
Have the other party change the file format and resend the file.
#819
The received data cannot be processed due to invalid MIME information.
Have the other party check the settings and resend the data.
Have the other party check the settings and resend the data.
#820
The received data cannot be processed due to invalid BASE64 or uuencode data.
Have the other party check the settings and resend the data.
Have the other party check the settings and resend the data.
#821
The received data cannot be processed due to a TIFF analysis error.
Have the other party check the settings and resend the data.
Have the other party check the settings and resend the data.
#822
The received data image cannot be processed because it cannot be decoded.
Have the other party check the settings and resend the data.
Have the other party check the settings and resend the data.
#827
The received data cannot be processed because it includes unsupported MIME information.
Have the other party check the settings and resend the data.
Have the other party check the settings and resend the data.
#828
HTML data was received.
Have the other party resend the data in a format other than HTML.
Have the other party resend the data in a format other than HTML.
#829
The received data exceeds the maximum size that can be received by the machine.
Have the Other Party Check and Resend the Data.
When Receiving a Fax
If the fax sent from the other party exceeds 1,000 pages, the machine prints or saves to memory pages 1 to 999 and deletes page 1,000 and beyond.
Have the other party resend page 1,000 and beyond.
If the fax sent from the other party exceeds 1,000 pages, the machine prints or saves to memory pages 1 to 999 and deletes page 1,000 and beyond.
Have the other party resend page 1,000 and beyond.
When Receiving an I-Fax
The machine cannot receive an e-mail that exceeds 2 GB. Have the other party reduce the size of the e-mail to 2 GB or less and resend it.
The machine cannot receive an e-mail that exceeds 2 GB. Have the other party reduce the size of the e-mail to 2 GB or less and resend it.
#830
A Delivery Status Notification (DSN) error notification was received because the I-Fax address or destination condition settings were incorrect, or the data size of the sent file exceeded the upper limit.
Check the Specified I-Fax Address and Destination Conditions.
Change the Upper Limit Setting of the Size of Data to Be Sent.
Check the Network Connection Status and Settings.
If the machine is not connected to a network, reconfigure the network settings.
Check the Status of the E-mail Server and DNS Server.
Check that the E-mail Server and DNS Server Are Operating Properly. For details about the e-mail server status, contact your provider.
#832
DSN e-mail could not be sent because the e-mail settings or network settings were not configured, or there is a problem with the e-mail server or DNS server.
Check the E-mail Server Information Settings, Network DNS Settings, and IP Address Settings.
Check the Status of the E-mail Server and DNS Server.
Check that the e-mail server and DNS server are operating properly on the network. For details about the e-mail server status, contact your provider.
#833
Message Disposition Notification (MDN) e-mail could not be sent because the TCP/IP settings were not configured, or there is a problem with the e-mail server or DNS server.
Check the E-mail Server Information Settings, Network DNS Settings, and IP Address Settings.
Check the Status of the E-mail Server and DNS Server.
Check that the e-mail server and DNS server are operating properly on the network. For details about the e-mail server status, contact your provider.
#834
An MDN error notification was received because the I-Fax address or destination condition settings were incorrect, or there is a problem with the e-mail server, network, or destination.
Check the Specified I-Fax Address and Destination Conditions.
Check the Network Connection Status and Settings.
If the machine is not connected to a network, reconfigure the network settings.
Check the Status of the E-mail Server.
Check that the E-mail server is operating properly on the network. For details about the e-mail server status, contact your provider.
Check the Status of the Destination.
Check whether the destination has an error such as full memory.
#835
The maximum number of text lines that can be received with I-Fax was exceeded.
Have the other party reduce the number of text lines in the message body, and resend the data.
Have the other party reduce the number of text lines in the message body, and resend the data.
#838
The license required to use the send function has expired.
Purchase a license for the send function.
Purchase a license for the send function.
#839
The user name or password to be used for SMTP authentication is not set correctly.
Correctly Set the User Name and Password.
#841
Encrypted communication failed because no encryption algorithm was shared with the SMTP server despite that communication with the SMTP server was set to be encrypted.
Check the Algorithms Supported by the SMTP Server and Those Supported by the Machine.
For details about the algorithms supported by the SMTP server, contact your provider.
For details about the algorithms supported by the machine, see the following:
Configure the Settings to Not Encrypt Communication with the SMTP Server.
#842
Authentication was requested using a client certificate from an SMTP server, or an error occurred when verifying a certificate.
Configure the Settings to Not Request a Client Certificate.
Change the settings on the SMTP server so as not to request a client certificate.
Is an Appropriate CA Certificate Registered?
Check that the CA certificate used for authentication of the SMTP server is registered to the machine. Registering a Key and Certificate or CA Certificate Obtained from an Issuing Authority
Check the SMTP Server Certificate.
Check that the server certificate is correct and is not a self-signed certificate.
Configure the Settings to Not Encrypt Communication with the SMTP Server.
#843
The time of the Key Distribution Center (KDC) server greatly differs from the time set on the machine.
Are the Current Date and Time on the Machine Correct?
Check the date and time settings. If the settings are not correct, set the time zone, and then set the current date and time. Setting the Date and Time
Are the Date and Time on the KDC Server Correct?
Check the time on the KDC server.
#844
Encrypted communication with the POP3 server failed even though the settings were configured to encrypt communication with the POP3 server using POP authentication before sending data (POP before SMTP), or an error occurred when verifying a certificate.
Is an Appropriate CA Certificate Registered?
Check that the CA certificate used for authentication of the POP3 server is registered to the machine. Registering a Key and Certificate or CA Certificate Obtained from an Issuing Authority
Check the POP3 Server Certificate.
Check that the server certificate is correct and is not a self-signed certificate.
Configure the Settings to Not Encrypt Communication with the POP3 Server.
If the problem persists, set [POP Authentication Before Sending] in [Communication Settings] to [Off], and switch to a setting other than POP before SMTP. [Communication Settings]
#845
POP authentication failed even though the settings were configured to use POP authentication (POP AUTH) after exchanging the authentication protocol with the server by using POP authentication before sending data (POP before SMTP).
Check the POP3 Server Settings and the User Name and Password Used to Authenticate the POP3 Server.
Check the POP Authentication Settings on the POP3 Server.
Change the POP Authentication Method.
Change [POP Authentication Method] to [Standard] or [APOP]. If you still cannot resolve the problem, configure the settings so as not to use POP Authentication Before Sending. Configuring Information of the E-mail Server
#846
APOP authentication failed even though the settings were configured to use APOP authentication to encrypt the password at authentication by using POP authentication before sending data (POP before SMTP).
Check the POP3 Server Settings and the User Name and Password Used to Authenticate the POP3 Server.
Check the POP Authentication Settings on the POP3 Server.
Change the POP Authentication Method.
Change [POP Authentication Method] to [Standard] or [POP AUTH]. If you still cannot resolve the problem, configure the settings so as not to use POP Authentication Before Sending. Configuring Information of the E-mail Server
#847
The received file could not be saved to the Confidential Fax Inbox due to insufficient available memory in the Confidential Fax Inbox, Memory RX Inbox, or Fax/I-Fax Inbox.
Delete Unnecessary Files from the Confidential Fax Inbox or Memory RX Inbox.
#848
An error occurred when combining an e-mail that was divided and sent. The divided data may have been deleted.
Have the Other Party Resend the E-mail.
If the divided data was deleted, the e-mail cannot be combined even if the remaining divided data is received later.
#851
The printer job could not be stored to the Mail Box because the memory is full.
Check that there enough memory available, and try again.
Check that there enough memory available, and try again.
#852
The power of the machine turned OFF during use for an unknown reason.
Check that the power plug is firmly inserted into an outlet.
Check that the power plug is firmly inserted into an outlet.
#853
The memory is full.
Reduce the number of pages to print at one time, or print when there is less print data waiting to be printed.
Reduce the number of pages to print at one time, or print when there is less print data waiting to be printed.
#856
The executed operation was canceled because the storage area for temporarily storing data is full.
Increase the available memory of the storage area.
Increase the available memory of the storage area.
#857
Printing was canceled due to the job being canceled or a timeout.
If timeouts occur frequently, check the network status.
If timeouts occur frequently, check the network status.
#858
The print data is invalid.
Check the Personality and print settings of the machine.
Check the Personality and print settings of the machine.
#860
The machine could not recover after jammed paper was removed, or a PDL selection that cannot be used or settings that cannot be combined are included.
Check the paper and print data settings.
Check the paper and print data settings.
#862
Settings that are not supported or cannot be combined are included.
Check the print data settings.
Check the print data settings.
#863
Printing could not be performed because an initialization was performed during printing.
Try printing again.
Try printing again.
#865
The functions required for printing are limited.
Check the machine and print data settings.
Check the machine and print data settings.
#868
The machine failed to communicate with the destination when sending with WebDAV, and access via a proxy was requested. (HTTP Error 305: Use Proxy was received.)
Check the WebDAV server settings.
Check the proxy settings. Using a Proxy
#869
There was a response from the destination that authentication failed when sending with WebDAV. (HTTP Error 401: Unauthorized was received.)
Check the user name or password.
Check the WebDAV server security settings.
#870
There was a response from the destination that the request was rejected when sending with WebDAV. (HTTP Error 403: Forbidden was received.)
Wait a moment, and try sending again.
Check the destination settings.
Check the WebDAV server settings.
#871
There was a response from the destination that the specified folder was not found when sending with WebDAV. (HTTP Error 404: Not Found, 409: Conflict, or 410: Gone was received.)
Check the destination settings.
Check the destination settings.
#872
There was a response from the destination that access was not allowed when sending with WebDAV. (HTTP Error 405: Method Not Allowed was received.)
Check the WebDAV server settings.
Check the WebDAV server settings.
#873
There was a response from the destination that proxy authentication failed when sending with WebDAV. (HTTP Error 407: Proxy Authentication Required was received.)
Check the proxy settings. Using a Proxy
Check the proxy settings. Using a Proxy
#874
There was a response from the destination that a timeout occurred when sending with WebDAV. (HTTP Error 408: Request Timeout was received.)
Wait a moment, and try sending again.
Check the WebDAV server settings.
#875
The destination denied chunk sending when sending with WebDAV. (HTTP Error 411: Length Required was received.)
Disable Use Divided Chunk Send for WebDAV TX. [Use Divided Chunk Send for WebDAV TX]
Check the WebDAV server settings.
#876
There was a response from the destination that the data size for sending was too large when sending with WebDAV. (HTTP Error 413: Request Entity Too Large was received.)
Check the WebDAV server settings.
Check the WebDAV server settings.
#877
There was a response from the destination that the URI (host name and path to the folder) was too long when sending with WebDAV. (HTTP Error 414: Request- URI Too Long was received.)
Check the WebDAV server settings.
Check the WebDAV server settings.
#878
There was a response from the destination that an unexpected situation prevented the server from executing the request when sending with WebDAV. (HTTP Error 500: Internal Server Error was received.)
Check the WebDAV server settings.
Check the WebDAV server settings.
#879
There was a response from the destination that the server does not support the function required to execute the request when sending with WebDAV. (HTTP Error 501: Not Implemented was received.)
Is Non-TLS Encrypted Communication Being Performed Via a Proxy?
Disable Use Divided Chunk Send for WebDAV TX. [Use Divided Chunk Send for WebDAV TX]
#880
There was a response from the proxy server that communication with an upstream server failed when sending with WebDAV. (HTTP Error 502: Bad Gateway was received.)
Check the WebDAV server and proxy server settings.
Check the WebDAV server and proxy server settings.
#881
There was a response from the destination that the server could not handle the current request when sending with WebDAV. (HTTP Error 503: Service Unavailable was received.)
Check the WebDAV server settings.
Check the WebDAV server settings.
#882
There was a response from the proxy server that communication with an upstream server failed when sending with WebDAV. (HTTP Error 504: Gateway Timeout was received.)
Check the WebDAV server and proxy server settings.
Check the WebDAV server and proxy server settings.
#883
There was a response from the destination that the server does not support the function required to execute the request when sending with WebDAV. (HTTP Error 505: HTTP Version Not Supported was received.)
Check the WebDAV server settings.
Check the WebDAV server settings.
#884
There was a response from the destination that the server could not secure disk space required for the request when sending with WebDAV. (HTTP Error 507: Insufficient Storage was received.)
Check the WebDAV server settings.
Check the WebDAV server settings.
#885
The server responded with an unexpected error when sending with WebDAV.
Check the WebDAV server and proxy server settings.
Check the WebDAV server and proxy server settings.
#886
There was a response from the destination that the request was invalid when sending with WebDAV. (HTTP Response 400: Bad Request was received.)
Check the WebDAV server settings.
Check the WebDAV server settings.
Is Non-TLS Encrypted Communication Being Performed Via a Proxy?
Disable Use Divided Chunk Send for WebDAV TX. [Use Divided Chunk Send for WebDAV TX]
#889
The original cannot be scanned or printed because job restriction information was embedded.
Check the embedded job restriction information.
Check the embedded job restriction information.
#899
Sending from the machine was successful, but the destination may not have received the sent data because it was relayed through a server.
Check That the Destination Received the Sent Data.
Check that the destination received the sent data successfully, as needed.
Did You Send the Data by Remote Fax?
Check the TX result of the Remote Fax server machine to see if the data was sent successfully to the destination.
Check the server and network connection status.
#901 to #999
#918
The QR code in the original could not be recognized.
Check that the position of the QR code is correct, and try scanning again.
Check that the position of the QR code is correct, and try scanning again.
#919
A syntax error, an error exceeding the limits of the machine, or another PostScript error was detected.
Configure the Settings to Print the Error Details, and Resolve the Cause.
Configure the settings to print the error details, and then try printing again. [Print PS Errors]
After printing the error details, check the cause and resolve it.
After printing the error details, check the cause and resolve it.
#922
The maximum number of sheets that can be saddle-stitched has been reached.
Saddle stitching may be possible if the number of sheets is reduced. Check the number of sheets that can be saddle-stitched, and try again. Supported Options
Saddle stitching may be possible if the number of sheets is reduced. Check the number of sheets that can be saddle-stitched, and try again. Supported Options
#923
The specified side of the booklet cover or content pages cannot be printed.
Change the Paper to a Paper Type That Can Be Printed on Both Sides, and Try Again.
#924
A feature that cannot be used at the same time as Eco (Staple-Free) has been set.
Changing the staple position or paper type may allow Eco (Staple-Free) to be used.
Changing the staple position or paper type may allow Eco (Staple-Free) to be used.
#925
An error occurred when receiving data sent from a fax driver. An image size that cannot be sent by the fax driver was specified.
Specify a size that can be sent.
Specify a size that can be sent.
#927
An error occurred when receiving data sent from a fax driver. The sent data includes a font that cannot be processed by the machine.
Check the sent data.
Check the sent data.
#928
An error occurred when receiving data sent from a fax driver. The memory is full or the maximum data size that can be processed at one time was exceeded.
Delete any unnecessary data, or change the data size.
Delete any unnecessary data, or change the data size.
#929
A network error occurred when receiving data sent from a fax driver.
Check the Network Connection Status and Settings.
If the machine is not connected to a network, reconfigure the network settings.
#931
Printing was canceled because Saddle Fold cannot not be performed.
Check the paper type to be used, the number of sheets to be folded, and the compatibility of the specified settings.
Check the paper type to be used, the number of sheets to be folded, and the compatibility of the specified settings.
#932
The maximum number of sheets that can be stapled with Eco (Staple-Free) has been reached.
Stapling with Eco (Staple-Free) may be possible if the number of sheets is reduced. Check the number of sheets that can be stapled with Eco (Staple-Free), and try again. Supported Options
Stapling with Eco (Staple-Free) may be possible if the number of sheets is reduced. Check the number of sheets that can be stapled with Eco (Staple-Free), and try again. Supported Options
#933
The maximum number of sheets that can be stapled has been reached.
Stapling may be possible if the number of sheets is reduced. Check the number of sheets that can be stapled, and try again. Supported Options
Stapling may be possible if the number of sheets is reduced. Check the number of sheets that can be stapled, and try again. Supported Options
#934
The job was deleted by the Auto Delete Suspended Jobs function.
Resolve the cause of the suspended job, and try printing or copying again.
Resolve the cause of the suspended job, and try printing or copying again.
* Disable the Auto Delete Suspended Jobs function, or change the time until the data is automatically deleted. [Auto Delete Suspended Jobs]
#935
Printing was canceled after printing one copy without stapling with Eco (Staple-Free) because the maximum number of sheets that can be stapled with Eco (Staple-Free) has been reached.
Check the number of sheets that can be stapled with Eco (Staple-Free), and try again. Supported Options
Check the number of sheets that can be stapled with Eco (Staple-Free), and try again. Supported Options
* You can change the processing method when the maximum number of sheets that can be stapled at the same time is reached. [Action When Too Many Sheets to Staple]
#936
Printing was canceled after outputting one copy without stapling because the maximum number of sheets that can be stapled has been reached.
Check the number of sheets that can be stapled, and try again. Supported Options
Check the number of sheets that can be stapled, and try again. Supported Options
* You can change the processing method when the maximum number of sheets that can be stapled at the same time is reached. [Action When Too Many Sheets to Staple]
#937
The job was output but not saddle-stitched because the maximum number of sheets that can be saddle-stitched has been reached.
Saddle stitching may be possible if the number of sheets is reduced.
Saddle stitching may be possible if the number of sheets is reduced.
* You can change the processing method when the maximum number of sheets that can be stapled at the same time is reached. [Action When Too Many Sheets to Staple]
#939
Printing was canceled because an error occurred while processing image data.
Execute the job again.
Execute the job again.
#942
The job was canceled because Saddle C-Fold cannot be performed.
Check the paper type to be used, the number of sheets to be folded, and the compatibility of the specified settings.
Check the paper type to be used, the number of sheets to be folded, and the compatibility of the specified settings.
#944
The job was canceled because a feature that cannot be used with the detected paper type has been set.
Change the settings or paper to be used, and perform the operation again.
Change the settings or paper to be used, and perform the operation again.
#995
Sending or receiving of a waiting job was canceled.
Try sending or receiving again, as needed.
Try sending or receiving again, as needed.