If you cannot send a fax or the memory is full, or you encounter operation problems, a message appears on the display. Find out more information about messages in the following list.
A counterfeit or non-Canon cartridge may be in use. The amount remaining in the cartridge cannot be displayed correctly.
You might not be using a Canon genuine toner cartridge.
We recommend Canon genuine toner cartridges as replacement toner cartridges.
Cannot change the destination type of any destination that is registered to a group.
A selected destination could not be edited because it was registered to Group Dial.
To change the type of destination that is registered to Group Dial, first delete the registered destination from Group Dial. Next, change the destination type, and then register the destination to Group Dial again.
Cannot export. An error has been detected during file creation.
Exporting the address book failed.
Check the USB cable connecting the machine to a computer.
Check if you have access permission to the destination folder of the address book on the computer.
You cannot access or edit the address book if you do not have access permission to the destination folder of the address book. If you do not have permission, log on as a user with access privileges, or change the destination for saving the address book.
Cannot find the access point.
When automatic setting with WPS was attempted, a wireless router could not be detected within a specific period of time.
Cannot send because more than one destination is specified.
Sending a fax to multiple destinations is disabled.
To specify multiple destinations, you need to set <Restrict Sequential Broadcast> to <Off> or <Confirm Sequential Broadcast>. For more information, contact your Administrator.
Group Dial was specified as a destination after pressing <Hook>.
Once you tap <Hook>, you cannot specify destinations in Group Dial. Tap <End> on the <Specify destination.> screen, and specify destinations to send fax documents without tapping <Hook>.
Cannot use Google Cloud Print. Server authentication failed.
Cloud Print could not perform server authentication, or could not acquire information for registration.
Check whether the date and time settings are correctly specified.
A port that is used for Cloud Print may be blocked by a firewall or other protection. Check whether the 5222 port is available with your computer.
If a proxy server is used on the network, check whether the proxy settings on the machine and the server are correct. For details, contact your Network Administrator.
Cart. Communication Error A counterfeit or non-Canon cartridge may be in use.
Toner cartridge is not installed correctly, or there is possible trouble on the toner cartridge.
Reinstall the toner cartridge. If this message does not disappear after reinstalling several times, the toner cartridge might be possibly broken. Contact the shop where you purchased the machine, or the Canon Customer Care Center.
The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System."
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.
Direct Connection terminated.
Connection between the machine and the mobile device was terminated.
Maximum number of wireless devices connected using Direct Connection has been reached. To connect other devices, terminate some of the current connections.
The number of directly connected mobile devices is at a maximum.
To connect other devices by Direct Connection, disconnect current device(s) and try connecting again.
Paper on which received documents can be printed is not loaded.
Received documents can be printed on A4 or Letter size paper. Load A4 or Letter size paper and set its size. Also, set the paper type to <Plain (16 lb Bond-23 lb Bond)>, <Plain L (16 lb Bond-23 lb Bond)>, <Recycled (16 lb Bond-23 lb Bond)>, or <Color (16 lb Bond-23 lb Bond)> depending on the loaded paper.
If you print received documents on paper other than A4 or Letter size, some portions of the image may be missing or the image may be divided and printed onto several sheets.
No reply from the destination.
A network cable may be disconnected, or there may be a problem in a switch.
Check the status of the network cables and switches.
No response from the host.
The machine is not connected to a network correctly.
Check the machine and network settings, and connect again.
Shake the toner cartridge to evenly distribute the toner inside the toner cartridge. It is recommended to replace the toner cartridge when printing a large volume of documents.
Specifying and registering new destinations is restricted.
Only destinations that are registered in the Address Book can be specified to send a fax or e-mail.
To enter a new destination with the operation panel, or add or edit it in the Address Book, you need to set <Restrict New Destinations> to <Off>. For more information, contact your Administrator.
The amount in the cartridge cannot be displayed correctly.
Toner cartridge is not installed correctly, or there is possible trouble on the toner cartridge.
Reinstall the toner cartridge. If this message does not disappear after reinstalling several times, the toner cartridge might be possibly broken. Contact the shop where you purchased the machine, or the Canon Customer Care Center.
The memory is full. Scanning will be canceled. Do you want to print?
A document could not be scanned due to insufficient memory space.
Select whether to print up to the scanned pages or to cancel the scanning. If you cancel, divide the document into multiple sections and scan them, or change the scanning settings.
The number of entered characters is incorrect or invalid characters are used.
The network key (the WPA/WPA2-PSK or WEP key) of a wireless router is not entered correctly.
Check the network key (the WPA/WPA2-PSK or WEP key) of the wireless router, and set it to the machine again. For more information about how to check the network key, see the instruction manuals for your networking devices or contact your manufacturer.
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.
Use Remote UI to set the information necessary for authentication.
The IEEE 802.1X settings are incorrect.
Check whether [Login Name] is set correctly.
Check whether the [Use TLS], [Use TTLS], or [Use PEAP] check box is selected.
If using TLS, check whether a key pair is registered.
If using TTLS or PEAP, check whether a user name and password are set correctly.
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