If printing is not successful or you cannot send or receive a fax or scanned document, or another error occurs, that error appears on a report or a message on the <Status Monitor> screen as a three-digit number (error code). Check the following to find out causes and solutions for each error code. For how to print an error report and information in the report, see Printing Reports and Lists.
When receiving a fax: Ask the sender to divide the document into multiple sections or reduce the resolution before sending.
#005
A fax could not be sent because the recipient's machine did not respond within 35 seconds.
When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to check the machine status. When sending the fax overseas, insert pauses in the fax number.
A fax could not be sent because the recipient's machine ran out of paper.
Ask the recipient to reload the paper.
#018
A fax could not be sent since the recipient's machine did not respond because the line was busy or for other reasons.
When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to check the machine status. When sending the fax overseas, insert pauses in the fax number.
The machine cannot communicate with devices on a network immediately after the machine starts up because the waiting time for the start of the communication is set.
The machine cannot start communicating immediately after it is turned ON. Wait until the set time for <Waiting Time for Connection at Startup> passes after turning ON the machine, and send again.
No access privileges to access the shared folder are granted.
Grant the sending user (user name registered to the destination) a privilege for writing to the save location folder. For details, contact your network administrator.
The incorrect folder name was specified when storing to the shared folder.
Check the destination settings.
#806
When storing data to a shared folder, an incorrect user name or password was specified.
The same user name and password as those registered in a shared folder must be registered in the Address Book.
When sending an e-mail, an incorrect destination was specified.
Enter the correct e-mail address, and send the message again. If the destination that was registered in the Address Book was used, check whether the e-mail address is correct.
Check that the TLS server certificate on the SMTP server side is valid.
Check that the TLS server certificate is not a self-signed certificate.
#844
TLS encrypted communication to a POP3 server failed when sending an e-mail with POP before SMTP.
Check the TLS encrypted communication settings in the POP3 server.
Clear the [Use TLS for POP] check box for the POP3 server. If the problem persists, clear the [Use POP Authentication Before Sending] check box, and set the communication setting to a setting other than POP before SMTP.
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