Printouts Have Ghost Images
Troubleshoot by checking the following steps:
Are You Using Appropriate Paper?
Check whether the paper in the machine is usable, and replace it with appropriate paper, as needed.
Usable PaperLoading PaperCheck the Remaining Amount of Toner in the Toner Cartridge.
Check the remaining amount of toner in the toner cartridge. Replace the toner cartridge if the remaining amount of toner is low.
Checking the Remaining Amount of ConsumablesReplacing the Toner Cartridge* Depending on the usage condition of the machine, the actual remaining amount of toner may be lower than indicated or the parts may be deteriorated (may be damaged or may malfunction). It is recommended to replace the toner cartridge with a new one.
Check the Remaining Amount of Toner in the Drum Cartridge.
Check the remaining lifetime of the drum cartridge. If the remaining lifetime is short, replace the drum cartridge.
Checking the Remaining Amount of ConsumablesReplacing the Drum Cartridge* Depending on the usage condition of the machine, the actual remaining amount of toner may be lower than indicated or the parts may be deteriorated (may be damaged or may malfunction). It is recommended to replace the drum cartridge with a new one.
Have You Cleaned the Fixing Assembly?
These symptoms may occur when the fixing assembly is dirty. In this case, clean the fixing assembly.
Cleaning the Fixing Assembly